Jobs
>
Minneapolis

    NAM Customer Care Manager - Minneapolis, United States - Mozarc Medical

    Mozarc Medical
    Mozarc Medical Minneapolis, United States

    3 weeks ago

    Default job background
    Description
    NAM Customer Care Manager (Hybrid in Minneapolis)

    Thursday, April 25, 2024
    At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology.

    Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the worlds largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders.

    Driven by our mission and values, we put our patients at the center of all we do.

    Our employees play a key role in developing technology solutions that enrich patients lives and create meaningful progress in the treatment of kidney disease.

    Find your purpose and passion at Mozarc Medical.

    Position Title:
    NAM Customer Care Manager (Hybrid in Minneapolis)
    A Day in the Life

    The NAM Customer Care Manager has a key role in supporting Mozarcs commercial strategy across all of our business sectors.

    The person is responsible for providing the best customer experience to external and internal customers, while operating within company guidelines and ensuring that the needs of all customers are met in a timely, comprehensive manner.

    This position also plays an important role in supporting business initiatives by ensuring our ability to supply to customers timely information and feedback.

    The person leads the team that manages the transactional customer experience from order management (order entry, order status communication, and invoicing) to directing calls for Mozarc assistance in Service and Repair, Quality, or other areas of need.

    The individual will ensure a consistent high standard in meeting customers' and Commercial teams' needs.
    Responsibilities

    Represents company to external and internal customers, answers order-related questions, tracks shipments, interprets and clarifies customer orders, takes and enters orders into the ERP, and when necessary may connect customers to appropriate support or field staff.

    Answers the phone in the required language representing Mozarc
    Manage EDI orders, correct any data as needed and ensure transactions flow seamlessly
    Process customer credits, returns, and follows Mozarcs policies and guidelines for approvals
    Properly documents product complaints, service request and inquiries generated by customers or Sales team.
    Possesses basic understanding and knowledge of products supported and service lines.
    Direct complex technical issues to appropriate Mozarc personnel (Service Technicians, Field Service Representatives, or another proper person/department).

    Issues Return Material Authorization (RMA) to return reported serialized product for service and/or exchanges and performs follow up on open RMA.

    Process billing documents as necessary and resolve disputes when raised through credit and collections.
    Contribute to the update and maintenance or work instructions and procedures, as required
    Process parts replenishment order for Service Center and Field Technicians.

    Must Have:


    Requires a Bachelor's degree and minimum of 5 years relevant experience, or advanced degree with a minimum of 3 years prior relevant experience.


    Nice to have:
    ERP system experience SAP
    Medical device or Pharma experience is preferred
    Thrive in a fast-paced work environment
    Able to prioritize in a constantly changing environment.
    Demonstrated ability to work effectively with cross-functional partners.
    Strong ability to think analytically while being efficient in executing tasks tactically.
    Strong organizational skills
    Thorough in follow-ups
    Ability to provide proactive solutions to customer issues
    Proficient in Microsoft Office applications (Excel, Access, Word).
    Ability to learn and retain product, process and policy information
    Why Work with Us?

    Working here is highly rewarding we have the privilege of helping kidney patients experience greater freedom, improved outcomes and a renewed passion for life.

    Its essential our team members feel valued, supported and empowered too.

    Thats why we provide a comprehensive total rewards package and opportunities to grow, develop and give back to the communities where we live and work helping you reach your potential and enjoy a career full of life-changing possibilities.

    Physical Job Requirements

    The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    For Office Roles:
    While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.

    Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

    (ADA-United States of America)

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Is this the position you were waiting for? Apply here

    #J-18808-Ljbffr
  • AbbVie, Inc

    District Manager, Eye Care

    2 days ago

    AbbVie, Inc Minneapolis, United States

    Company Description · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas ...

  • AbbVie

    District Manager, Eye Care

    5 days ago

    AbbVie Minneapolis, United States

    Company Description · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas ...

  • Aspire Solutions

    Landscape Care Account Manager

    5 days ago

    Aspire Solutions Minneapolis, United States

    Job Description · The Landscape Care Account Manager oversees all aspects of General Landscape Management, including sales, production, customer service, estimating, etc. They interact with customers, keep them informed about the maintenance process, and identify upselling oppor ...

  • AbbVie

    District Manager, Eye Care

    2 days ago

    AbbVie Minneapolis, United States

    Job Description · Job DescriptionCompany Description · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives acr ...

  • AbbVie

    District Manager, Eye Care

    2 weeks ago

    AbbVie Minneapolis, United States

    Company Description · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic area ...

  • Allergan

    District Manager, Eye Care

    2 weeks ago

    Allergan Minneapolis, United States

    District Manager, Eye Care - Minneapolis and Denver · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives acr ...

  • Walmart

    Auto Care Center Manager Trainee

    1 day ago

    Walmart Minneapolis, United States

    **Auto Care Center Manager Trainee** · Share this position · **Auto Care Center Manager Trainee** · Location · FREMONT, NE · ** About Walmart** · *Walmart, Inc. is an Equal Opportunity Employer · By Choice. We believe we are best equipped to help our associates, customers ...

  • Row Cal

    Care Team Manager

    3 weeks ago

    Row Cal Minneapolis, United States

    Care Team Manager · Location: Plymouth, MN, Hybrid potential but prefer local candidates · RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a ...

  • Children's Hospital

    Patient Care Manager

    1 week ago

    Children's Hospital Minneapolis, United States

    About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system ...

  • Medline

    Regional Account Manager Post-Acute Care

    2 weeks ago

    Medline Minneapolis, United States

    At Medline, people come first—we seek individuals who care about customers and who can cultivate genuine, long-standing relationships. One of the best representations of that is our Post-Acute sales team. Our team strives to provide not only the highest quality products for those ...

  • Children's Hospital Association

    Patient Care Manager

    1 week ago

    Children's Hospital Association Minneapolis, United States

    : · About Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profi ...

  • Row Cal

    Care Team Manager

    3 weeks ago

    Row Cal Minneapolis, United States

    Job Description · Job Description · Care Team Manager · Location: Plymouth, MN, Hybrid potential but prefer local candidates · RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit th ...

  • Row Cal

    Care Team Manager

    3 weeks ago

    Row Cal Minneapolis, United States

    Care Team Manager · Location: Plymouth, MN, Hybrid potential but prefer local candidates · RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be ...

  • RowCal

    Care Team Manager

    3 weeks ago

    RowCal Minneapolis, United States

    Job Description · Job DescriptionCare Team Manager · Location: Plymouth, MN or Remote · RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a par ...

  • RowCal

    Care Team Manager

    3 weeks ago

    RowCal Minneapolis, United States

    Job Description · Job DescriptionCare Team Manager · Location: Plymouth, MN, Hybrid potential but prefer local candidates · RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts ...

  • Children's Minnesota

    Patient Care Manager

    2 weeks ago

    Children's Minnesota Minneapolis, United States Full time

    About Children's Minnesota · Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit syst ...

  • Good Samaritan Society

    Manager - Food and Nutrition Services - Long Term Care

    1 week ago

    Good Samaritan Society New Hope, United States

    **Careers With Purpose** · **Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment.** · **Facility:** GSS MN New Hope Ambassador · **Location:** New Hope, ...

  • Good Samaritan Society

    Manager - Food and Nutrition Services - Long Term Care

    8 hours ago

    Good Samaritan Society Minneapolis, United States

    Job Description · Job DescriptionCareers With Purpose · Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. · Facility: GSS MN New Hope Ambassador · Lo ...

  • AbbVie

    District Manager, Eye Care

    2 weeks ago

    AbbVie Minneapolis, United States

    Company Description · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic area ...

  • AbbVie

    District Manager, Eye Care

    2 weeks ago

    AbbVie Minneapolis, Minnesota, United States Permanent

    Job Description · The District Manager position is responsible for managing an area of 8 to 10 sales representatives. This position will also oversee all aspects of managing an area including sales accountability, promotional compliance, ensuring all sales reps are addressed rega ...