Jobs
>
Minneapolis

    Care Team Manager - Minneapolis, United States - RowCal

    RowCal
    RowCal Minneapolis, United States

    3 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Care Team Manager


    Location: Plymouth, MN, Hybrid potential but prefer local candidates


    RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner that cares, collaborates and creates the best HOA experience for a community.


    Want to grow your career with the company that's reinventing HOA management? With countless communities managed across the Midwest, we're always looking for quality people to add to our team and we are looking for a Care Team Specialist to join our team


    Job Summary:

    A Care Team Manager oversees the daily operations of the call center and their employees. Their duties include hiring and training Call Center Agents, establishing goals for call center employees to follow and resolving any customer issues or other call center problems that occur. The Care Team Manager will develop objectives for the call center's day-to-day operations and analyze call center statistics to ensure that these objectives are met.


    Role and Responsibilities

    Supervisory Responsibilities:

    • Interviews, recruits and hires, and trains staff in the care team department.
    • Oversees the daily workflow of the care team department.
    • Provides constructive and timely performance evaluations.
    • Handles discipline and termination of employees and in accordance with company policy.

    Duties/Responsibilities:

    • Recruit, hire, train, and manage a team of call center representatives
    • Work with call center representatives to solve problems like difficult calls from upset customers
    • Collect and analyze call center statistics and adjust processes to meet or exceed goals
    • Create weekly reports
    • Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind
    • Lead team meetings and coach and motivate team members
    • Hire, onboard and train call center personnel
    • Analyze call center data and prepare reports for upper management.
    • Evaluate team effectiveness and performance upon establishing performance goals for agents.
    • Reviewing PTO/payroll approvals
    • Daily 1-1 phone calls/connects with Team Leads to navigate any day-to-day issues, communicate new objectives and evaluating team performance issues live
    • Identifying areas for improvement in ordering processes, telephone handling, and other procedures
    • Translating the business short, medium, and long strategy into deliverable objectives for your Team Leads
    • This list is not definitive and there will also be misc. tasks and requests that require action as needed

    Qualifications and Education Requirements

    • 6 years of related experience in a Manager role
    • Excellent communication and interpersonal skills both with internal team members and stakeholders
    • Proficiency with CRMs (Zendesk preferred), MS Office and other call center equipment and software programs
    • Problem-solving and conflict resolution skills
    • Analytical abilities
    • Organizational and multitasking skills
    • Strong leadership skills

    Physical Requirements

    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift up to 15 pounds at times.

    Benefits:

    We offer competitive pay with a commission and incentive bonus, and an excellent benefits package including paid time off, holidays. Insurance benefits offered include medical, dental and vision for employees and dependents. We also offer life insurance, AD&D, short- and long-term disability insurance. Additionally, there is a generous employer match 401(k) savings plan.


    RowCal is an EOE meaning we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other characteristics protected by law.

  • Ace Handyman Services

    Customer Services Manager/Team Coordinator

    1 week ago

    Ace Handyman Services Minneapolis, United States

    Benefits:Home office stipend · Paid time off · Training & development · Are you looking for a way to turn your sales skills, customer service background and engaging personality into a rewarding career? Consider joining our TEAM at Ace Handyman Services We are a national leader i ...

  • Row Cal

    Care Team Manager

    3 weeks ago

    Row Cal Minneapolis, United States

    Care Team Manager · Location: Plymouth, MN, Hybrid potential but prefer local candidates · RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a ...

  • Row Cal

    Care Team Manager

    3 weeks ago

    Row Cal Minneapolis, United States

    Care Team Manager · Location: Plymouth, MN, Hybrid potential but prefer local candidates · RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be ...

  • Row Cal

    Care Team Manager

    3 weeks ago

    Row Cal Minneapolis, United States

    Job Description · Job Description · Care Team Manager · Location: Plymouth, MN, Hybrid potential but prefer local candidates · RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit th ...

  • SPS Commerce

    Sales Manager, Early in Career Sales Team

    1 week ago

    SPS Commerce Minneapolis, United States

    : · We are currently hiring a · Sales Manager I for our Community Associate Account Executive Sales Team. · In this role you · will lead a team of Community Associate Account Executives to maximize the opportunity of our retailer-directed leads while also working with peers ac ...

  • SPS COMMERCE

    Sales Manager, Early in Career Sales Team

    2 weeks ago

    SPS COMMERCE Minneapolis, Minnesota, United States Permanent

    : · We are currently hiring a Sales Manager I for our Community Associate Account Executive Sales Team. In this role you will lead a team of Community Associate Account Executives to maximize the opportunity of our retailer-directed leads while also working with peers across Sale ...

  • RowCal

    Care Team Manager

    3 weeks ago

    RowCal Minneapolis, United States

    Job Description · Job DescriptionCare Team Manager · Location: Plymouth, MN or Remote · RowCal is an HOA and Property Management company founded on doing things better. We do it all with a refreshing, can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a par ...

  • The Clorox Company

    Capabilities Team Manager

    1 week ago

    The Clorox Company Minneapolis, United States

    Clorox is the place that's committed to growth - for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #Clo ...

  • Midwest One Bank

    2nd Vice President, Portfolio Manager Team Lead

    5 days ago

    Midwest One Bank Minneapolis, United States

    Overview: · At MidWest · One, · our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, dev ...

  • Anderson Trucking Service, Inc.

    Logistics Sales Team Manager

    2 weeks ago

    Anderson Trucking Service, Inc. Minneapolis, United States

    Logistics Sales Team Manager · Apply Now · Back to search · Location: St. Louis Park, MN · Department: Sales, Customer Service and Marketing · Posted: 03/08/2024 · Location Name: ATS Logistics - St. Louis Park, MN · Wage: Depends on Experience · JOB DESCRIPTION · The Log ...

  • Western Alliance Bank

    Vice President, Business Escrow Services Relationship Management Team Leader

    1 week ago

    Western Alliance Bank Minneapolis, United States

    Job Title · Vice President, Business Escrow Services Relationship Management Team Leader · Location: · Bloomington · What You'll Do · As the Business Escrow Services Relationship Management Team Leader, you'll be in a senior-level leadership position responsible for executin ...

  • Ace Handyman Services Twin Cities

    Customer Services Manager/Team Coordinator

    4 weeks ago

    Ace Handyman Services Twin Cities Minneapolis, United States

    Job Description · Job DescriptionBenefits:Home office stipend · Paid time off · Training & development · Are you looking for a way to turn your sales skills, customer service background and engaging personality into a rewarding career? Consider joining our TEAM at Ace Handyman Se ...

  • SPS Commerce

    Sales Manager, Early in Career Sales Team

    2 weeks ago

    SPS Commerce Minneapolis, United States

    · We are currently hiring a · Sales Manager I for our Community Associate Account Executive Sales Team. · In this role you will lead a team of Community Associate Account Executives to maximize the opportunity of our retailer-directed leads while also working with peers across ...

  • Infinity Technologies

    Station Manager: Caretaker

    2 weeks ago

    Infinity Technologies Minneapolis, United States

    Join our team as a Nursing Station Manager for stations H2, H3, and G2 in Minneapolis | Full-time and part-time options available | Permanent | Starting as soon as possible · The LWL Clinic in Minneapolis has 605 beds and treatment spaces for psychiatry, psychotherapy, and psycho ...

  • Titan Ventures

    Facility Management Director

    2 weeks ago

    Titan Ventures Minneapolis, United States

    Are you passionate about helping people in your nursing profession and value finding joy in your work? · ▸ If a respectful work environment is important to you · ▸ If you are looking for a strong team and a positive work atmosphere · ▸ If appreciation and recognition motivate you ...

  • Aurora Technologies

    Purchaser / Category Manager Electrical Assembly and Materials (m/f/d)

    2 weeks ago

    Aurora Technologies Hennepin, United States

    As the market leader for energy infrastructure, SPIE SAG GmbH is looking for you to join their team in the CityNetworks & Grids division in full-time or part-time as of the earliest possible date as a · Purchaser / Category Manager Electrical Installation and Materials m/f/dWe of ...

  • Velocity Solutions

    Training as a clerk for office management

    2 weeks ago

    Velocity Solutions Minneapolis, United States

    The German Railway is one of the most diverse employers in Germany. Every year, we are looking for over 5,000 apprentices in 50 different professions who want to grow and improve with us. We are currently seeking a candidate for a 3-year apprenticeship as an Office Management Ass ...

  • NebulaWorks

    Software Developer

    2 weeks ago

    NebulaWorks Hennepin, United States

    About the Company · Our company group specializes in providing services for the medical sector with a focus on IT. Our main focus is on developing medical software solutions for laboratories, medical practices, and clinics. In addition, we offer comprehensive support in the hardw ...

  • Michaels

    Manager - Picture Framing Sales Team – HOURLY RATE + BONUS POTENTIAL, WILL TRAIN

    5 days ago

    Michaels Maple Grove, United States Temps plein

    Store - MSP-MAPLE GROVE, MNDiriger et encadrer une équipe d'encadreurs qui se concentre à créer des relations avec les clients tout en créant une solution d'encadrement pour leurs œuvres d'art. Encourager les ventes d'encadrement sur mesure. Aider les clients à créer des solution ...

  • Stellar Ventures

    Management (m/f/d) Team Public Transport Offer Management

    2 weeks ago

    Stellar Ventures Champlin, United States

    Region Hannover - every day, around 3,200 dedicated professionals work together here. Whether it's public transportation, healthcare, or environmental protection - we put our work in the service of the people. · Do you want to ensure that the passengers of the public transportati ...