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Assistant Director, Customer Service Management
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MGM Resorts International Las Vegas, United StatesOur Company has one exciting mission: To entertain the human race and provide an unforgettable escape. Delivering excellence for our guests, and contributing to building and sustaining our communities, requires collaboration from diverse teams of wor Customer Engagement, Director ...
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The EXPO Group Las Vegas, United StatesThe Expo Group is seeking an Assistant Director, Customer Service Management to oversee, lead, and mentor teams of up to 12+ team members. They will also be responsible for managing team expectations and employee performance. This position is based at our Irving, Texas; Orlando, ...
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The EXPO Group Las Vegas, United StatesThe Expo Group is seeking an Assistant Director, Customer Service Management to oversee, lead, and mentor teams of up to 12+ team members. They will also be responsible for managing team expectations and employee performance. This position is based at our Las Vegas, Nevadaoffice, ...
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Project Director Mobility Customer Service
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AppLovin Las Vegas, United StatesAbout AppLovin · AppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, vis ...
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AppLovin Las Vegas, United StatesAbout AppLovin · AppLovin makes technologies that help businesses of every size connect to their ideal customers. The company provides end-to-end software and AI solutions for businesses to reach, monetize and grow their global audiences. For more information about AppLovin, vis ...
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Director of Customer Education
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Associate Medical Director/Investigator
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Service Support Specialist
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Database Marketing Director
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Store Director Trainee
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Database Marketing Director
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Director Healthcare Tech Management
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associate client services manager, events
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Director of Employee Relations
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College of Southern Nevada Las Vegas, United StatesThe College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application: · Once you start the application process y ...
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Associate Project Manager
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Assistant Director of Sales
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DreamScape Digital Wallcovering Las Vegas, United StatesASSISTANT DIRECTOR OF SALES Please apply through our careers site WHAT YOU'LL DOThe Assistant Director of Sales is responsible for driving group room nights and catering revenue for Dreamscape's new Rio Las Vegas Hotel & Casino. The position will manage a defined market, solicit ...
Director Customer - Las Vegas, United States - Sphere Entertainment Co
Description
Sphere Entertainment Co(NYSE:
SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023.
In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming.
More information is available atWho are we hiring?
The Director VIP & Customer Experience will report to the SVP VIP & Customer Experience and will assist with the oversight of the overall customer experience for our VIP guests including MSG Executives, Board Members, celebrities, and other designated guests at Sphere.
Responsible for oversight of the VIP Hospitality team located in Las Vegas and is responsible for the VIP experience for The Sphere Experience, concerts, and special events at Sphere.
This role will partner with the SVP VIP & Customer Experience on the strategic approach for the VIP & Customer Experience and oversee the execution of company events, celebrity and influencer relations, as well provide leadership on cross-functional brand initiatives with Sphere Studios.
This role with provide support to the SVP VIP & Customer Experience with oversight of the continued development of celebrity and influencer strategy at Sphere, including relationship building, experience curation and content creation in collaboration with Sphere Studios.
The Director role will participate in data collection and regular cadence of reporting to measure impact.What will you do?
Assist with the management of ticket and event needs of the Chairman & CEO as well as for VIPs, and guests of the chairman.
Additionally, ensure all ticketing, security and other event needs are met.Support the SVP VIP & Customer Experience with the experience at Sphere for celebrities, clients, and business partners to ensure positive experience and to foster relationships.
Provide onsite and remote troubleshooting during events.Assist with the execution of strategic seat plotting; partner across departments to determine the optimal VIP seating arrangements in and around hospitality spaces.
Manage and lead the VIP Hospitality team.Partners with SVP VIP & Customer Experience and Sphere Studios to develop and execute a business plan for merchandise strategy, development, and positioning.
Serve as a main point of contact for VIP guests, MSG Executives, and their offices to execute requests at Sphere.
Oversee artist relations/dressing room and artist area hospitality and coordination.Regularly conducts post-event analysis, gathers feedback from applicable business units to determine best practices and continuously improve processes.
Partners with Venue Operations and Threat Management to ensure seamless experiences.
Full-time oversight of the VIP Hospitality Team
What do you need to succeed?
7-10 years of experience in entertainment, music events and/or celebrity relations, including team leadership
Must be a strong leader and partner to our businesses
Ability to develop positive relationships with a variety of personality types.
Ability to clearly think through and articulate the business case for a given strategy
Strong presentation, organizational and communications skills
Detail oriented
Significant patience and ability to anticipate/manage unexpected scenarios with urgency and tact.
Ability to handle high-pressured situations in a professional manner
Ability to lead a team in prioritizing and delivering on multiple tasks in a timely manner
Social Media and marketing experience preferred
Special Requirements
Standing for the duration of evening events
Available to work prolonged hours including evenings, weekends and holidays
Available to travel as needed
#LI- Onsite
Pay Range
$113,000
—
$175,000 USD
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward.
We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
Growth and longevity for our employees are top priorities here.We value diversity and are looking for extraordinary employees of all backgrounds MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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