Director of Customer Education - Sloan, United States - Norwest Venture Partners
Description
Company Address:1460 Broadway, New York, NY 10036, US
About VAST Data Accelerating time-to-insight for workload-intensive applications, the VAST Data Platform delivers scalable performance, radically simple data management and enhanced productivity for the AI-powered world.
Launched in 2019, VAST is the fastest-selling data infrastructure startup in historAbout VAST Data Accelerating time-to-insight for workload-intensive applications, the VAST Data Platform delivers scalable performance, radically simple data management and enhanced productivity for the AI-powered world.
Launched in 2019, VAST is the fastest-selling data infrastructure startup in historJob Description
VAST Data is the data platform software company for the AI era. Accelerating time-to-insight for workload-intensive applications, the VAST Data Platform delivers scalable performance, radically simple data management and enhanced productivity.
The VAST Data Platform is a breakthrough for data-intensive computing that serves as the comprehensive software infrastructure to capture, catalog, refine, enrich, and protect data for real-time data analytics and deep learning.
Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying AI infrastructure across data center, edge, and cloud.
When organizations are free of the never-ending tuning and downtime imposed by legacy systems insights are accelerated.We are seeking a self-starting strategic leader to join our team as the Director of Customer Education.
As the Director, you will be responsible for building a team from scratch, developing and implementing a comprehensive customer education program aimed at enhancing our customers' knowledge and skills, driving product adoption, and ensuring a positive customer experience.
This role requires a blend of instructional design expertise, leadership skills, and a deep understanding of customer needs.RESPONSIBILITES:
Strategic Planning:
Develop a long-term vision and strategy for customer education aligned with company goals and customer success initiatives.
Collaborate with cross-functional teams to identify key educational priorities and align them with product roadmaps.
Program Development:
Design and oversee the creation of a customer education curriculum that addresses various skill levels, learning styles, and customer segments.
Content Creation:
Lead a team of instructional designers, content developers, and subject matter experts to create high-quality, relevant, and up-to-date educational materials.
Delivery and Implementation:
Implement and manage a learning management system (LMS) to deliver and track educational content.
Collaborate with customer success teams to integrate education into onboarding and ongoing customer interactions.
Metrics and Analytics:
Establish and track key performance indicators (KPIs) to measure the effectiveness of customer education programs.
Analyze data to identify trends, assess program impact, and make data-driven decisions for continuous improvement.
Stakeholder Collaboration:
Work closely with product teams to ensure education programs align with product updates and releases.
Collaborate with sales and customer success teams to identify opportunities for education to enhance customer satisfaction and reduce support inquiries.
Requirements10+ years of Customer Education and/or Enablement experience
Demonstrated leadership skills with the ability to inspire and lead a team
Proven experience in developing and managing customer education programs
Strong understanding of adult learning principles and instructional design
Ability to create engaging and effective educational content in various formats
Understanding of e-learning platforms and delivery mechanics
#J-18808-Ljbffr