- Develops, evaluates, and provides a variety of interpretive programs for aquarium guests, including:
- Engaging programs using discovery carts, interpretive props, and the live animals within the Living Seashore exhibit.
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- Scripted interpretive presentations throughout the galleries.
- Interactive programs that include audience participation for auditorium settings (on microphone).
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- Develop teaching tools and interpretive strategies for staff and volunteers.
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- Models and provides world-class guest service to all guests and represents the National Aquarium in a positive way.
- Responds to guest and internal requests via email or phone, relating to tours or otherwise, in a timely, professional manner.
- Provides clear, professional, courteous communication and maintains excellent working relationships with other aquarium departments.
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- Provides updates of education content and tours availability for website and onsite digital screens as needed.
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Guest Engagement Specialist - Baltimore, United States - Aza
Description
The National AquariumGuest Engagement Specialist
General Purpose:
Guest Engagement Specialists are the daily supervisors for all Guest Engagement programming, ensuring that each guest has a world class experience while at the aquarium or on a paid tour.
Daily duties include mentoring and assisting in the training of the Guest Engagement aides and volunteers, guiding and supporting the team to deliver unique and engaging interpretive programs, tours, and experiences that focus on conservation actions.
Guest Engagement Specialists gather and disseminate daily updates to all operational teams, acting as an informational hub for aquarium staff and volunteers and ensuring all staff are able to provide positive, personalized experiences for guests.
As leaders in the Guest Engagement team, Specialists develop, evaluate, and provide a variety of interpretive programs such as exhibit interpretation, themed carts, formal talks, and paid tours, including sleepovers.
Guest Engagement Specialists regularly handle small animals for encounters as they provide various interpretive programs, including at the Living Seashore touch pool exhibit.
All programs, whether free, paid or included with admission, are crafted to help tell the story of the National Aquarium, the animals that reside there, the people that work there, and to inspire conservation of the world's aquatic treasures.
This position regularly works a minimum of one weekend day and occasionally works nights and special events.Essential Functions:
Bachelor's degree in science, education, hospitality, theater, related field, or equivalent experience 1-2 years' experience working in a non-formal education or tour/presentational setting preferred A.I.
Certification desired Strong presentation and public speaking skills Strong background in guest/customer service Efficient in computer programs such as Microsoft Word, Excel, and PowerPoint First Aid and CPR certification desired Able to work consistently during peak times (i.e. weekends, summer, holidays, etc.)
Competencies:
Must be able to clearly and enthusiastically communicate with aquarium guests and staff, including over the phone. Must be comfortable public speaking in many different settings, including on the microphone to large groups.
Must have good decision-making skills and be willing to work in a fast paced environment with little to no supervision.
Must show flexibility with last minute changes and handle high pressure situations.Perks
Medical, Dental, Vision, 401(K) match and More
How to Apply
Interested and engaged applicants should apply through our website Requests for reasonable accommodation can be made by e-mailing
The National Aquarium
501 E. Pratt Street
Baltimore, MD 21202
Phone:
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