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    Senior User Support Analyst - Raleigh, United States - Cynet Systems

    Cynet Systems
    Cynet Systems Raleigh, United States

    2 days ago

    Default job background
    Description
    Job Description:
    • The User Support Analyst is a second level resource with specialized knowledge and experience in touch maintenance and setup of desktops, networking, and troubleshooting.
    • The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in Windows and Office 365.
    • Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
    • Identifies improvements to project standards to achieve high-quality services/ products.
    • ble to identify best practices and standards for the use of the product.
    • Delivers support and design for industry-specific applications that require integration with statewide systems or applications.
    • Interacts with executive-level business users or technical experts.
    Skills:
    • Resolve routine and non-routine hardware, standard software, and local applications problems with the aid of technical resources.
    • dhere to state security standards to protect the PCs and network environment
    • Image devices in accordance with DEQ and DIT policies.
    • Provide accurate information to users on IT products and services.
    • ssist with day-to-day IT operations including administrative procedures, asset management, and inventory controls.
    • Communicate with other technical resources; Tier II/III, peers, vendor support.
    • Work on-site with customers.
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