- Provide onsite desktop support for customers located within assigned locations.
- Troubleshoot end-user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
- Ensure that end-user applications and equipment continue to work as expected and comply with all applicable policies, procedures, and rules.
- Install & support network devices providing business-critical service.
- Perform end-user data back-up and recovery ensuring attention to detail.
- Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
- Open/document/track problem tickets escalating to appropriate workgroups when required.
- Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
- Provide exceptional project support including setup and breakdown and relocation of computer equipment and peripherals.
- + Certification or Network+ Certification-Required.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
- Experience with troubleshooting network connectivity issues in both LAN and WAN environments.
- Experience imaging and deploying laptops.
- Experience providing desktop/laptop computer hardware support.
- Experience supporting Microsoft Outlook email client.
- Experience supporting Microsoft Office 2013 or higher.
- Experience supporting remote workers and troubleshooting VPN and remote technology issues.
- + Certification or Network+ Certification.
- Experience with local and network printer troubleshooting and repair.
- Setup and install computers for New Hire On-Boarding and Off-Boarding.
- Experience in an Active Directory Domain environment.
- Experience with Bitlocker encryption, antivirus, and malware/spyware removal software.
- Technical support experience in a Windows 10 PC environment.
- Experience supporting Cisco VoIP phones and Jabber client.
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