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    Systems Analyst 2 - Savannah, United States - Nitelines USA, Inc

    Nitelines USA, Inc
    Nitelines USA, Inc Savannah, United States

    4 days ago

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    Description

    *ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, SC area

    *MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*

    A+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION)

    Pay rate: $30.00 per hour

    JOB DESCRIPTION:

    Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.


    • Provide onsite desktop support for customers located within assigned locations.


    • Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.


    • Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.


    • Install & support network devices providing business critical service


    • Perform end user data back-up and recovery ensuring attention to detail


    • Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.


    • Open/document/track problem tickets escalating to appropriate workgroups when required.


    • Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.


    • Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

    SKILLS:

    • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
    • Experience with troubleshooting network connectivity issues in both LAN and WAN environments Required 2 Years
    • Experience imaging and deploying laptops Required 2 Years
    • Experience providing desktop/laptop computer hardware support Required 2 Years
    • Experience supporting Microsoft Outlook email client Required 2 Years
    • Experience supporting Microsoft Office 2013 or higher Required 2 Years
    • Experience supporting remote workers and troubleshooting VPN and remote technology issues Required 2 Years
    • Experience with Bitlocker encryption, antivirus, and malware/spyware removal software Highly desired 2 Years
    • A+ Certification or Network+ Certification MUST UPLOAD CERTIFICATION Required
    • Experience with local and network printer troubleshooting and repair Required 2 Years
    • Technical support experience in a Windows 10 PC environment Highly desired 2 Years
    • Experience supporting Cisco VoIP phones and Jabber client Highly desired 2 Years
    • Setup and install computers for New Hire On-Boarding's and Off-Boarding's Required 2 Years
    • Experience in an Active Directory Domain environment. Required 2 Years
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