Joyce Young

SUMMARY:  Seasoned professional with proven experience managing all facets of business analysis and software support projects.  Key skills include the ability to adapt to new environments, situations and software applications. Clients includes: Industry, Commercial/Health, Federal Government, State and Local Government.

Project Manager:  PM assignments (combined with BA roles).  25+ years of project management (technical, change, process management) experience covers all facets of strategic planning and business financial management.  Created and managed Waterfall/Agile project documentation (technical writing) including Business Requirements documents (BRD), Work Breakdown Structure (WBS), budget management and other project related documents. Managed the development and execution of project test plans and scripts. PMP Certified

 Business/Process Analyst: 25+ years of business analysis/process management (analysis, design, testing, training, and implementation), requirements gathering and analysis, document & records management, workflow.  Process Management Certification (M.A. Hammer Cambridge, MA). 

TECHNICAL SKILLS:

• Create and maintain Project Plans, WBS (project schedules) user requirements (BRD) and use cases, etc.
• Create detailed Test Plans and Scripts
• Develop and deliver Training Plans and Guides 
• Create and manage Project Schedules, WBS Documents 
• ECMS (DMAIC- Waterfall/iterative), Lean/Agile/Scrum methodologies
• Skilled user of: MS Office (Word, Project, Visio, PP), SharePoint, Rational RTC/RRC/QRC, Clear Quest, Team Foundation Server (TFS), JIRA
• Multiple document management/workflow process automation products including Docuvantage, Opitx, DocFinity, SpyView, VIP, FYI, and TRIM

CERTIFICATIONS/TRAINING:

• Project Management Professional (PMP) Certification (PMI) Dec 2009
• Acquisition Project Management (Defense Acquisition University (DAU)) Certification (2005)
• Six Sigma Green Belt, Villanova University (2007)
• Process Management Mastery Certification, Cambridge, MA (2005)
  • Course 1 - Power of Process: Overview of process management
  • Course 2 - Process Redesign: Project view of process management.
  • Course 3 - Leading Transformation: Principles, methods, and skills used for introducing process thinking into functional organizations and sustaining performance (Change Management)
• Quality Center Training Sessions (BOA)
• Process/workflow Automation Systems, DocuVantage, Magellan, Identitech, DocFinity, Salone (various dates)
• Enterprise Change Management System (ECMS) Training Sessions (BOA) (2008) 
• MANPRINT (Army Man/Machine Interface processes) certification, Fort Belvoir, VA

SUMMARY:  Seasoned professional with proven experience managing all facets of business analysis and software support projects.  Key skills include the ability to adapt to new environments, situations and software applications. Clients includes: Industry, Commercial/Health, Federal Government, State and Local Government.

Project Manager:   PM assignments (combined with BA roles).  25+ years of project management (technical, change, process management) experience covers all facets of strategic planning and business financial management.  Created and managed Waterfall/Agile project documentation (technical writing) including Business Requirements documents (BRD), Work Breakdown Structure (WBS), budget management and other project related documents. Managed the development and execution of project test plans and scripts. PMP Certified

Business/Process Analyst:  25+ years of business analysis/process management (analysis, design, testing, training, and implementation), requirements gathering and analysis, document & records management, workflow.  Process Management Certification (M.A. Hammer Cambridge, MA). 

BSBA Candidate, Strayer University 

CERTIFICATIONS/TRAINING:

• Project Management Professional (PMP) Certification (PMI) Dec 2009
• Acquisition Project Management (Defense Acquisition University (DAU)) Certification (2005)
• Six Sigma Green Belt, Villanova University (2007)
• Process Management Mastery Certification, Cambridge, MA (2005)
  • Course 1 - Power of Process: Overview of process management
  • Course 2 - Process Redesign: Project view of process management.
  • Course 3 - Leading Transformation: Principles, methods, and skills used for introducing process thinking into functional organizations and sustaining performance (Change Management)
• Quality Center Training Sessions (BOA)
• Process/workflow Automation Systems, DocuVantage, Magellan, Identitech, DocFinity, Salone (various dates)
• Enterprise Change Management System (ECMS) Training Sessions (BOA) (2008) 
• MANPRINT (Army Man/Machine Interface processes) certification, Fort Belvoir, VA