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    Schedule Coordinator - Novi, United States - Dan Wood Plumbing, Heating & Electrical

    Dan Wood Plumbing, Heating & Electrical
    Dan Wood Plumbing, Heating & Electrical Novi, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The Dan Wood Plumbing, Heating, and Electrical Schedule Coordinator will establish and maintain the service schedule for the designated department technicians, under the advisory of the Scheduling Manager. This role supports the department Supervisors, Service Managers, and Technicians to ensure efficiency and profitability in the daily service schedule. The key responsibilities of the Schedule Coordinator are to be accurately delivered with high quality. This role offers opportunity for growth, and ownership over projects, as well as working alongside a group of friendly, team-oriented administrative staff.

    Key Accountabilities

    • Schedule service requests for residential and commercial customers
    • Administer service schedules for assigned technicians; adapt to schedule delays and emergencies.
    • Manage and track job follow up for approved contract work
    • Maintain regular appoints for contract agreements
    • Build a positive rapport with residential and commercial clients
    • Answering and directing phone calls while providing exceptional customer service
    • Work cohesively with the other department Schedule Coordinators to establish cost effective and time efficient service schedules

    Knowledge of the trades is not required to fulfill this role.

    Role Requirements

    • High School Diploma required
    • Completion of some college coursework is preferred
    • 2 or more years of experience in a customer service role
    • Excellent written and verbal communication skills
    • Advanced computer skills; experience with Microsoft products and Google Workspace
    • Strong organizational skills with the ability to time manage based on priority

    Additional Perks

    • Company Events
    • Team lunches and birthday celebrations
    • Casual Fridays
    • PTO and Personal Time

    Interested in the opportunity? Call our office and request to speak with the HR Manager

    Company DescriptionFor over 66 years, Dan Wood Plumbing, Heating, and Electrical Services in Novi has been servicing Commercial and Residential customers in and around the Metro-Detroit area. As a family owned and operated company, the team at Dan Wood goes by the adage that we treat our customers the way we would want to be treated. We are a solutions based company. Our technicians are not commissioned based. The company core values of caring, integrity, honesty, respect and teamwork are demonstrated in the office, in the field, and in our community. We are a team of professional and talented individuals providing management, administrative and technical help to our customers in and around our community.

    Company Description

    For over 66 years, Dan Wood Plumbing, Heating, and Electrical Services in Novi has been servicing Commercial and Residential customers in and around the Metro-Detroit area. As a family owned and operated company, the team at Dan Wood goes by the adage that we treat our customers the way we would want to be treated. We are a solutions based company. Our technicians are not commissioned based. The company core values of caring, integrity, honesty, respect and teamwork are demonstrated in the office, in the field, and in our community. We are a team of professional and talented individuals providing management, administrative and technical help to our customers in and around our community.
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