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Livonia

    staffing/ scheduling coordinator - Livonia, United States - Right At Home Wayne County

    Right At Home Wayne County
    Right At Home Wayne County Livonia, United States

    3 weeks ago

    Default job background
    Full time
    Description

    JOB SUMMARY


    The
    Scheduling Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a "best in homecare" experience for clients and employees.

    Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.

    Performs various supervisory activities for scheduling appropriate caregivers to clients, timecard processing, where necessary, and monitoring of telephony system and other payroll responsibilities as needed and other office coordination duties.

    Always maintains a positive demeanor and is able to effectively multitask in a high functioning office environment.


    ESSENTIAL FUNCTIONS

    • Answer telephones, takes inquiries or messages in an upbeat, professional manner.
    • Communicates continually with associates and clients to evaluate service.
    • Schedules and coordinates day to day activities of caregivers.
    • Assists with sales, marketing, and public relations efforts.
    • Serves as a team player within an office environment.
    • Responds promptly and courteously to all clients' calls.
    • Performs on-call coordinator duties as needed.
    • Serves as liaison between associates and Operations Manager.
    • Maintains integrity in every interaction with caregivers and clients
    • Ability to live the Right at Home brand vision, mission and values
    • Maintains professionalism in all interactions
    • Ability to multitask in a high functioning office environment
    • Ability to problem solve and make decisions in a fast-paced environment
    • Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

    NON-ESSENTIAL FUNCTIONS

    • Other general office and clerical functions.
    • Other duties assigned by Operations Manager

    EDUCATION / SKILLS / ABILITIES / AVAILABILITY

    • High School graduate or equivalent with two years of business experience.
    • Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
    • Knowledge of common medical terminology.
    • Able to work independently, demonstrating sound judgment.
    • Read, write, speak, and understand English as needed for the job.
    • Be available as required for on-call duty outside of normal office hours.
    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
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