staffing/ scheduling coordinator - Livonia, United States - Right At Home Wayne County

Right At Home Wayne County Livonia, United States

2 weeks ago

Description

Job Description

Job Description
JOB SUMMARY

The
Scheduling Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a best in homecare experience for clients and employees.

Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.

Performs various supervisory activities for scheduling appropriate caregivers to clients, timecard processing, where necessary, and monitoring of telephony system and other payroll responsibilities as needed and other office coordination duties.

Always maintains a positive demeanor and is able to effectively multitask in a high functioning office environment.

ESSENTIAL FUNCTIONS
Answer telephones, takes inquiries or messages in an upbeat, professional manner.
Communicates continually with associates and clients to evaluate service.
Schedules and coordinates day to day activities of caregivers.
Assists with sales, marketing, and public relations efforts.
Serves as a team player within an office environment.
Responds promptly and courteously to all clients calls.
Performs on-call coordinator duties as needed.
Serves as liaison between associates and Operations Manager.
Maintains integrity in every interaction with caregivers and clients
Ability to live the Right at Home brand vision, mission and values
Maintains professionalism in all interactions
Ability to multitask in a high functioning office environment
Ability to problem solve and make decisions in a fast-paced environment

Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

NON-ESSENTIAL FUNCTIONS
Other general office and clerical functions.
Other duties assigned by Operations Manager

EDUCATION / SKILLS / ABILITIES / AVAILABILITY
High School graduate or equivalent with two years of business experience.
Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
Knowledge of common medical terminology.
Able to work independently, demonstrating sound judgment.
Read, write, speak, and understand English as needed for the job.
Be available as required for on-call duty outside of normal office hours.

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staffing/ scheduling coordinator - Livonia, United States - Right At Home Wayne County

Description

Job Description

Scheduling Coordinator