Jobs
>
Kennesaw

    Customer Experience Manager - Kennesaw, United States - Airgas

    Airgas
    Airgas Kennesaw, United States

    1 week ago

    Default job background
    Full time
    Description

    How will you CONTRIBUTE

    and GROW?If you are seeking a company that values its employees, encourages diversity, growth, and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation.

    Seize the opportunity to shape a new era of customer excellence as a Customer Experience Manager. In this influential role, you'll spearhead a transformative journey, leading a dynamic team across commercial collection, cash application, tax, data integrity, and AR management. By fostering innovation, collaboration, and customer-centricity, you'll play a pivotal role in crafting extraordinary customer experiences that fuel loyalty, advocacy, and business growth.

    Team Leadership and Culture:
    - Foster a culture of ownership, execution, and innovation, cultivating an environment that empowers your team to excel.
    - Provide mentorship, coaching, and development to your multifaceted team, fostering individual growth and collective success.

    Process Optimization:
    - Drive initiatives that streamline processes, enhance customer ease, and minimize resolution time, with a special emphasis on AR management and collections.
    - Collaborate with the Customer Experience Director to optimize existing systems and processes, proactively suggesting enhancements for heightened efficiency.

    Relationship Building:
    - Cultivate robust relationships with field personnel, elevating communication and collaboration to meet evolving customer needs.

    Portfolio Oversight:

    Oversee a portfolio exceeding $50 million, ensuring effective AR management, optimal collections, and efficient cash application practices.
    - Exceed performance targets, overseeing metrics related to collections, dispute management, tax, data integrity, and AR management.

    ________________________

    Are you a MATCH?

    Required Qualifications:

    5+ years of experience leading large teams of AR managers, supervisors, and associates.

    Display formidable leadership skills deeply aligned with our Core Values, fostering collaboration and driving excellence.

    Proven adeptness at connecting and influencing diverse leadership levels, effectively communicating across the board.

    Showcase a track record of motivating and leading high-performing teams, particularly in AR management and collections.

    Possesses strategic acumen and adept project management capabilities, thriving in dynamic business landscapes.

    Demonstrate adaptability and an entrepreneurial mindset, excelling amid unpredictability and rapid-paced environments.

    Proficiency in Google and Microsoft Office suites (Word, Excel, PowerPoint, Docs, Sheets, Slides, Gmail, Forms, Google Drive, Meets, Hangouts).

    Familiarity with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems.

    Exceptional communication skills, with a talent for updating senior executives on strategies and progress.

    Expert understanding of decentralized retail distribution environments, along with substantial experience in customer service operations and AR management.

    Preferred: Bachelor's degree, but 5+ years of leadership experience also considered.

    Accumulate 5+ years of leadership experience in back-office functions or

    Customer Service, with a significant focus on AR management and collections.

    Proven ability to motivate and lead dynamic teams, especially within decentralized organizations.

    Showcases comprehensive expertise in AR management, collections, and related processes.

    Potential travel of up to 20% for collaborative initiatives across different locations.

    Why Choose Airgas:

    Shape and elevate customer experiences in an innovative atmosphere.

    Lead and transform a diverse team, catalyzing impactful change in AR management and collections.

    Collaborate with visionary leadership to implement inventive solutions.

    Enjoy competitive compensation and robust growth prospects

    _________________________

    Your differences enhance our performance

    At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

    We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

    _________________________

  • AMERICAN CANCER SOCIETY

    Meeting Experience Manager

    4 days ago

    AMERICAN CANCER SOCIETY Atlanta, United States

    The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. · **This is a remote role that can be home based anywhere in the United States.** · **MAJOR RESPONSIBILITIES** · ...

  • Applied Technical Services (Georgia)

    Client Experience Manager

    1 week ago

    Applied Technical Services (Georgia) Marietta, United States

    Client Experience Manager · Job Details · Job Location · ATS - CORPORATE OFFICE - MARIETTA, GA · Position Type · Full Time · Travel Percentage · less than 10% · Job Shift · Day · Job Category · Customer Service · Description · The Applied Technical Services Family of ...

  • ATS FAMILY

    Client Experience Manager

    1 week ago

    ATS FAMILY Marietta, United States

    Job Details · Job Location · ATS - CORPORATE OFFICE - MARIETTA, GA · Position Type · Full Time · Travel Percentage · less than 10% · Job Shift · Day · Job Category · Customer Service · Description · The Applied Technical Services Family of Companies ("ATS" or the "Comp ...

  • OSC Insurance Services

    Project Coordinator

    4 days ago

    OSC Insurance Services Kennesaw, United States

    **About OSC** · OSC is a leading provider of compliance-driven tracking technology and insurance products and services for lenders, mortgage servicers and property investors. Coupled with advanced call centers, document processing and programming capabilities—and rigorous securit ...

  • Actalent

    Analytical Technician

    1 day ago

    Actalent Kennesaw, United States Full time

    Job Description: · The Analytical Technician will work, under minimal supervision of the Sr Research Scientist, on various short- and long-term projects (in-house and outside requests). The incumbent will work in a hands-on capacity to assist the Sr Research Scientist with assign ...

  • Penske Truck Leasing

    Mobile Refrigeration Technician 1

    2 days ago

    Penske Truck Leasing Kennesaw, United States Full time

    Position Summary: · A Penske Refrigeration Technician will diagnose, overhaul, adjust, and repair all series of motor truck and trailer equipment with the primary focus on all refrigeration unit maintenance equipment designed for commercial trucks and trailers. · This position wi ...

  • TJ Maxx

    Retail Key Carrier Supervisor

    6 days ago

    TJ Maxx Kennesaw, United States

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...

  • TJ Maxx

    Retail Customer Experience Supervisor

    6 days ago

    TJ Maxx Kennesaw, United States

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...

  • TJ Maxx

    Retail Merchandising Supervisor

    6 days ago

    TJ Maxx Kennesaw, United States

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...

  • CANA Communications

    Low Voltage Installer

    6 days ago

    CANA Communications Kennesaw, United States

    Cana Communications has been in business for over 35 years and is a leader in providing electronic equipment and system integration services. We are recognized experts in enterprise level fire alarm, IP voice/data communications, IP security, iP sound and IP video distribution sy ...

  • Main Street Burger dba BurgerFi Kennesaw

    Front of House

    6 days ago

    Main Street Burger dba BurgerFi Kennesaw Kennesaw, United States

    The ideal Front of House employee is one of our most important roles and is self-motivated, friendly and committed to providing outstanding customer service every day. In this role you'll · - Be knowledgeable and enthusiastic about the restaurant's menu and products and able to a ...

  • Georgia

    Guest Experience Manager

    1 week ago

    Georgia Woodstock, United States Full time

    Guest Experience Manager (Hourly Manager) · At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and liv ...

  • FusionTech

    SAP Basis Administrator

    1 week ago

    FusionTech Big Sandy, United States

    SAP Basis Administrator (m/f/x) The family-owned company BOGE employs around 750 employees worldwide and is one of the leading manufacturers of compressors and compressed air system solutions. More than users in over 120 countries have trusted our intelligent engineering, innovat ...

  • Spectrum Innovations

    Logistics Specialist

    1 week ago

    Spectrum Innovations Big Sandy, United States

    As one of the most successful and innovative personnel service companies in Germany, we are urgently looking for a full-time logistics specialist (m/w/d) for lighting construction in Zeuthen Your responsibilities will include: - Receiving goods - Independent picking and packaging ...

  • Omega Ventures

    Dual study program

    1 week ago

    Omega Ventures Kennesaw, United States

    Kennesaw ' Dual Studies (DHBW) - Business Informatics (B.Sc.) (m/f/d)The degree program "Business Informatics" is not just about computer science, but rather about entire processes within a company and IT management. Business informaticians act as intermediaries between business ...

  • Quantum Ventures

    Employee (m/f/d) Financial Accounting and Controlling

    1 week ago

    Quantum Ventures Big Sandy, United States

    Job Description: Schmieder has been connecting the right people with the right companies for over 30 years. With just one application, you can benefit from our extensive network. · On behalf of our client in Isny, we are looking for a full-time or part-time (minimum 20 hours/wee ...

  • Crimson Solutions

    Seller of dairy products

    1 week ago

    Crimson Solutions Big Sandy, United States

    Location: 40474 Düsseldorf Airport | Contract Type: Part-time, permanent | Job ID: 818930 · What you'll be doing with us: · You love it when your guests feel right at home and you can give them your full attention? With ease, you convey this good feeling to our customers every da ...

  • Eclipse Enterprises

    Working student for system integration

    1 week ago

    Eclipse Enterprises Big Sandy, United States

    About the Company · We are an IT consulting company founded in 2016 and specialized in Big Data technologies (specifically Data Vault 2.0). With our team of 30 employees, we offer services such as strategy consulting, project management, and implementation to our international cl ...

  • Ulta Beauty

    Experience Manager

    2 weeks ago

    Ulta Beauty Atlanta, United States

    OVERVIEW: · Experience · a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a ...

  • Michaels

    F/T Retail Customer Experience Manager

    1 week ago

    Michaels Alpharetta, United States Temps plein

    Store - ATL-ALPHARETTA, GAQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangeme ...