Meeting Experience Manager - Atlanta, United States - AMERICAN CANCER SOCIETY

AMERICAN CANCER SOCIETY

Verified Company

Atlanta, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

This is a remote role that can be home based anywhere in the United States.

MAJOR RESPONSIBILITIES

Meeting Management Operations

Works closely with Sr. Meetings Manager to provide support in planning and implementation of effective virtual, hybrid and inperson events.
Manages, builds, and designs meeting registration websites and mobile apps to ensure branding, content, aesthetics, and technical functionality conveys meeting stakeholder vision, objectives, and functionality needs.
Ensures accurate platform setup and new feature implementation in meeting registration event technology platforms and is responsible as site administrator.
In partnership with manager, recommends and implements process improvements to support continuous improvement to maintain modern registration systems and processes.
Ensures registration templates are built and updated to meet the specific needs of each event and are clear, concise, and easy to navigate.
Serves as meeting planner for small programs and events.
Manages virtual meeting requests to provide consultation on appropriate tools, features, and oversight, to create engaging virtual events.
Provides event production support for virtual events.
Consults with key internal stakeholders to plan and implement effective virtual, hybrid, and inperson meetings by participating in planning sessions to establish meeting goals, objectives, timelines, as it relates to budgets, speakers, venues, technology, equipment, logístical requirements, and attendee registration management.
Provides attendee management and virtual meeting system administration support.
Collaborates with travel management team to ensure attendee management software and online travel booking tool integrate as intended.
Safeguards brand integrity by creating a consistent look and feel across travel and meeting platforms.
Liaises with the Procurement and Finance Departments to ensure all financial matters are handles according to company processes, for example handling registration payments electronically and PO/invoice management.

Communications, Training, Resource Management

Creates, maintains, and presents meeting planning collateral used for internal and external trainings and communications.
Provides technology guidance and direction, training and technical support for meetings and travel operations in relation to registration websites, online travel booking tool and virtual event platforms.
Supervises and trains internal and external stakeholders in building registration websites and producing virtual events.
Engages appropriate counterparts outside of ACS to gain industry bestpractice knowledge that will enhance our events.
Provides system administration support to travelers by responding to travel related inquiries, clarification of travel policy questions or assisting with general travel issue resolution.
Partners with Supply Chain Governance to create and maintain internal meetings and travel collateral, resources, and training documents.
Assists management to identify, maintain, and/or create new content for the meetings and travel intranet site to ensure the policies, procedures and user requirements are communicated enterprise wide.

Reporting

Tracks and analyzes work, requests, and output. Reports saving and other valueadd. Identifies trends and recommend improvements.
Examples: registration trends, weekly attendee management pipeline, postevent
Tracks and analyzes meeting information (historical and current data) to identify trends and recommend process improvements to management and implement solutions to prevent future issues.

Customer Service

Acts as a liaison between Staff, Supply Chain, and/or Suppliers to resolve questions, concerns, escalations regarding meeting processes, policies; owns issues and drives each to resolution and completion.
Builds and maintains strong internal and external client relationships.
Anticipates, understands, and responds to the needs of stakeholders.

People Leader

This position may lead or guide work of other team members to enhance and support the attendee management and virtual meetings program.
Model team leadership by embracing department policies and processes.
Inspire and motivate staff. Participate in the establishment of annual SMART goals in line with department objectives.
Supervises, assists, or leads training and onboarding for new/current staff, as well as ACS's external stakeholders.

Other Duties

Manages vendor relationships.
Maintains and recommends improvements to related standard operating procedures for the position. (attendee management, virtual, hybrid, inperson meetings).
Investigates issues and processes, identifies root causes; applies business judgment and knowledge of