- Implement new customer engagements and coordinate activities between customer sites and ATS servicing locations - ensure resources are aligned properly to deliver on customer commitments
- Develop relationships with key contacts at all aligned customer locations to support Sales team penetration of the accounts and expansion of the ATS footprint
- Monitor and measure site-level performance, including active review of all work-in-progress (WIP) for timely and accurate completion; support the establishment of metrics to measure ATS performance to agreed-upon service levels and turnaround times for all aligned customer locations
- Conduct regular and timely operating reviews, in collaboration with the Sales team, with all aligned customer locations to ensure high levels of quality and service are maintained
- Serve as the primary point of contact for day-to-day customer needs for aligned customer locations - coordinate engagement of additional ATS resources, as needed, to support customer needs and requests
- Generate and follow up on quotes for ATS capabilities and services - work actively with the Sales team to convert quotes into revenue-generating opportunities
- Support and drive responses to large bids and requests for proposals - work collaboratively across the business to gather needed information to provide a professional and complete response to opportunities
- Coordinate with and manage 3rd party vendor relationships to support customer product/equipment needs, including placing orders, expediting shipments and reviewing invoices for accuracy and completeness
- Collaborate with the Sales team to proactively target and solicit new business opportunities from prospective customer locations
- 7 years of progressive experience in customer service, field service, sales support and customer success; specific experience expanding relationships and working with large, complex, multi-site customers
- Strong communication skills, both written and oral
- Ability to navigate a broad range of customer contacts, internal relationships and service situations
- Ability to think quickly and creatively to develop solutions for complex customer scenarios
- Ability to influence without authority to drive desired customer outcomes
- Familiarity with and ability to navigate Microsoft Office applications
- Ability to learn new systems and applications quickly
- Technical acumen a plus
- Minimal travel maybe required
-
Client Experience Manager
5 days ago
ATS FAMILY Marietta, United StatesJob Details · Job Location · ATS - CORPORATE OFFICE - MARIETTA, GA · Position Type · Full Time · Travel Percentage · less than 10% · Job Shift · Day · Job Category · Customer Service · Description · The Applied Technical Services Family of Companies ("ATS" or the "Comp ...
-
Customer Experience Manager
18 hours ago
Airgas Kennesaw, United States Full timeHow will you CONTRIBUTE · and GROW?If you are seeking a company that values its employees, encourages diversity, growth, and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas ...
-
Trainer II
6 days ago
DISH Marietta, United States Full timeCompany Summary · DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and no ...
-
Trial Attorney
3 days ago
State Farm Marietta, United States Full timeOverview · We are not just offering a job but a meaningful career Come join our passionate team · As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inc ...
-
Project Manager
2 days ago
R & T Mechanical, Inc. Marietta, United StatesIndustrial mechanical contractor looking for an individual with at least 5 years' experience as a Project Manager for millwright, rigging, pipe fitting, metal fabrication, position. Duties would include manage jobs, estimating, and acquiring new customers. Local and stable work ( ...
-
Eh&s Specialist Job
21 hours ago
Armstrong World Industries Marietta, United States**Primary location**: Marietta, Pennsylvania · **Relocation offered**: No · **Employment status**: Full-Time · **Travel**: <10% · **Non-compete**: No · The estimated base salary range for this role is "$63,150 to $85,000" per year. · Individual pay is based upon location, skills ...
-
Apex Dynamics Cobb, United States"Cobb is looking for true financial professionals who are rare, highly sought after, and therefore have a high market value. Whether in the areas of accounting, controlling, corporate banking, interim management, treasury, or risk management, Hays can open doors for you and provi ...
-
Branch Manager
2 days ago
Nexus Enterprises Marietta, United StatesWe are looking for a strong and experienced branch manager (m/f/d) with a background in the commercial vehicle industry. · Your Benefits: · Attractive compensation models, including vacation and Christmas bonuses · Wide range of learning opportunities and development possibilitie ...
-
Area Manager
1 week ago
Redwood Ventures Marietta, IN, United States FreelanceThe Postbank Finanzberatung AG, based in Marietta, IN, provides the largest bank-supported mobile sales network in Germany with around 3,000 independent specialists. Our private customers are convinced by our excellent performance as a consulting partner and our comprehensive ran ...
-
Factory Controller
8 hours ago
Atlas Dynamics Cobb, United StatesYOUR TASK WITH US · Ensuring cost control and analysis for the production department · Creation and review of budgets and forecasts for the factory · Maintenance and development of key figure systems · Conducting target-actual comparisons and deviation analyses (project monitorin ...
-
Technician Warehouse
2 days ago
Thunderbolt Inc Marietta, United StatesAt HARTMANN, our focus is on helping, caring, protecting, and growing. We support healthcare professionals so they can concentrate on what really matters: positively impacting people's lives. We realize solutions that make a real difference. And with your commitment, you can grow ...
-
Eclipse Enterprises Marietta, United StatesWhat can you expect? · Active and comprehensive support for large and medium-sized companies · Acquisition through referral management · Utilization of existing customers · Approval of credit applications and conditions within defined competencies · Acquisition of new customers · ...
-
Oceanic Solutions Marietta, United StatesAn attractive salary according to our in-house collective agreement, as well as a performance-based bonus, employer-funded pension plan, and company savings benefits · 30 days of collective leave · Regular working hours and time off for overtime · Group accident insurance and com ...
-
Metalworker (m/f/d)
2 days ago
Eclipse Solutions Marietta, United StatesYour Profile: · - Education in metal construction with a focus on construction technology, electrical engineering, mechanics, mechatronics, or electrical work (m/f/d), or a comparable vocational training · - Manual dexterity · - Technical understanding · - Previous work experienc ...
-
Dual Study Electrical Engineering 2024
1 day ago
Radiant Ventures Gramling, United StatesThe German Railway is one of the most diverse employers in Germany. Every year, we are looking for new talents for a dual study program. With us, you can start your career and study at a university at the same time. The combination of practical experience and theory is the perfec ...
-
Shopping (male/female/diverse)
1 day ago
Horizon Innovations Gramling, United StatesWe are looking for a competent and dynamic Operational Purchasing Clerk for a long-term position in full-time. This is an innovative and internationally operating technology company based in 28309 Bremen, which supplies customers all over the world and has become a market leader ...
-
High Value Residential Insurance Inspector
20 hours ago
Signature Companies Marietta, United StatesSignature is looking to add an Inspector for the following counties: Greater southeast Ohio. · Are you looking for a new career that allows you to work independently, is flexible, and challenging every day, then we have a new and exciting career for you · For 30 years, Signature ...
-
Senior Financial Advisor
2 days ago
Maetz Consulting, LLC Marietta, United StatesThis is a remote position. · I'm recruiting for a growing financial services firm who is looking to hire several experienced Financial Advisors to join their team. You can be located anywhere in the U.S. and it's a 100% remote role. In order to be considered for this role, they h ...
-
Georgia Speech Language Pathologist
1 day ago
Clarifi Staffing Solutions Marietta, United StatesJob Title: Full-Time Speech Language Pathologist · Location: Marietta, Georgia · Overview: We are seeking a dedicated and experienced Full-Time Speech Language Pathologist to join our team in Marietta, Georgia. This position offers the opportunity to work in a dynamic and support ...
-
Experience Manager
1 week ago
Ulta Beauty Atlanta, United StatesOVERVIEW: · Experience · a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts. At Ulta Beauty, were transforming the world one shade, one lash, one cut at a ...
Client Experience Manager - Marietta, United States - Applied Technical Services (Georgia)
Description
Client Experience ManagerJob Details
Job Location
ATS - CORPORATE OFFICE - MARIETTA, GA
Position Type
Full Time
Travel Percentage
less than 10%
Job Shift
Day
Job Category
Customer Service
Description
The Applied Technical Services Family of Companies ("ATS" or the "Company") is a leading provider of critical testing, inspection, and certification services.
The Company serves a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense.
ATS is headquartered in Marietta, GA and employs over 1,900 team members at approximately 70 locations across the United States.
Our purpose is to create a safe and reliable world.Client Experience Manager
The Client Experience Manager will be a primary point of contact for key customers, providing world-class service and quick response times to customer needs while driving consistent implementation of programs and solutions across all aligned customer locations.
Responsibilities:
S Persons" Only:
A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR"). Accordingly, the company will consider only "U.S. Persons" for this position. A "U.S. Person" includes (a)U.S. citizens or nationals; (b)U.S.
lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States.
This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.Equal Employment Opportunity Statement
Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.