Jobs
>
Chicago

    sr client tech analyst - Chicago, United States - Loyola University Of Chicago

    Loyola University Of Chicago
    Loyola University Of Chicago Chicago, United States

    6 days ago

    Default job background
    Description
    Position Details

    Position Details

    Job Title

    SR CLIENT TECH ANALYST
    Position Number

    Job Category
    University Staff

    Job Type
    Full-Time

    FLSA Status
    Exempt

    Campus
    Rogers Park-Lake Shore Campus

    Department Name
    ACADEMIC & OPERATIONAL SUPPORT

    Location Code
    ITS-ACADEMIC & OPS SUPPORT (07120A)

    Is this split and/or fully grant funded?
    No

    Duties and Responsibilities


    Note :
    The current work modality within Information Technology Services is a hybrid work environment with on-campus and remote components. The remote component is defined by the manager and as appropriate for the position.


    Distinguishing Characteristics:


    This position is distinguished from the Client Technologies Analyst position in that the senior position requires additional years of experience and will provide advanced technical direction and support to analysts and clients in the resolution of more complex problems.

    Essential Duties and Responsibilities include the following.


    • Perform diagnosis of technology- and/or desktop application-related problems. Resolve problem issues. Identify recurring problems and provide feedback to appropriate IT support team members for root-cause resolution.
    • Professionally respond to help desk tickets, customer calls, email, voice mail, and hardware/software requests. Provide proactive updates to customers. Maintain call tracking accuracy.
    • Assign Service Center call tickets that cannot be resolved on the initial contact to the appropriate queue for further assistance and provide the necessary follow-up.
    • Provide customer service and end-user training in a variety of services including desktop applications, enterprise applications, and mobile devices.
    • Recover, restore, and maintain data recovery for upgraded as well as failing machines.
    • Participate and/or lead technical projects.
    • Promote a professional work environment dedicated to customer service and teamwork.
    • Provide written status to manager as required.
    • Work as a team member with other Information Technology Services staff to ensure connectivity and compatibility between systems and applications.
    • Other projects and responsibilities as assigned.
    Minimum Education and/or Work Experience
    Bachelor's degree preferred Three to five years' experience in desktop support development or related area General knowledge of commonly used industry concepts, practices, and procedures

    Qualifications


    Education/Experience:

    • At least two years of experience in a help desk or technical support environment required.
    • Bachelor's Degree preferred.

    Language Ability:

    • Excellent and persuasive communication (oral, written, presentation), interpersonal and consultative skills to work effectively with external customers and providers, and internal clients at all levels of the University.
    • Core consulting skills such as business writing and presenting, and analytic comparisons.
    • Ability to read, analyze, and interpret general business processes, technical procedures, and user documentation.
    • Ability to develop and write reports, business correspondence, and procedure documentation.
    • Able to communicate technical ideas and concepts to nontechnical audiences.

    Computation Ability:

    • Strong analytical and problem solving skills.
    • Ability to understand and apply concepts such as resource utilization, work effort, percent to complete and project health

    Reasoning Ability:

    • Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.
    • Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
    • Develops alternative solutions; Works well in both group and individual problem solving situations.
    • Looks for ways to improve and promote quality; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance.
    • Ability to be flexible and adaptable to changing environments and business situations.
    • Proactively manages change through existing change management processes, and project risks through early identification, negotiation and/or escalation when required.
    • Evaluate technology problems and create manageable solutions.
    • Able to synthesize complex or diverse information at an enterprise level.

    Interpersonal:

    • Positive attitude and strong work ethic; Ability to work independently and in team settings; Focuses on accountability and problem and conflict resolutions; Maintains confidentiality and follows

    ITS


    and other University policies regarding data security and protection; Balances team and individual responsibilities; Contributes to building a positive team spirit; Effectively influences actions and opinions of others; Strives to continuously build knowledge and skills; Shares expertise with others; Able to communicate technical ideas and concepts to non-technical audiences; Excellent oral and written communication skills.


    • Diversity
    • Shows respect and sensitivity for cultural differences; supports and engages with University

    DEI
    initiatives.

    • Ethics
    • Treats people with respect; Works with integrity and ethically; handles sensitive and confidential issues and materials appropriately.

    Organizational Skills:

    • Must be handson, detailed oriented and have the ability to quickly adapt to changes and new ideas.
    • Supports organization's goals and values; Develops strategies to achieve organizational goals; Adapts strategy to changing conditions; Includes appropriate people in decisionmaking process; Strong administrative and organizational skills.

    Availability :
    The majority of the work for this position will occur within the standard work week.

    However, this position will be on-call, and may need to work during off-hours to respond to problems, maintenance, and scheduled projects.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Certificates/Credentials/Licenses
    n/a

    Computer Skills

    Strong technical knowledge of Windows 10 and common business applications such as Microsoft Office, Adobe applications, etc.

    Experience with Mac OS

    Network Printing Support

    Mobile Device Support

    Supervisory Responsibilities
    No

    Required operation of university owned vehicles
    No

    Does this position require direct animal or patient contact?
    No

    Physical Demands
    Lifting, Carrying

    Working Conditions
    None

    Open Date
    03/01/2023

    Close Date

    Special Instructions to Applicants

    Diversity and Inclusion Statement
    Diversity, Equity, and Inclusion
    As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors

    . We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive

    centered on health and wellness, financial security, equity, and work-life balance.

    We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.

    Quick Link for Posting

    #J-18808-Ljbffr
  • Follett School Solutions LLC

    Tech Support Analyst

    1 week ago

    Follett School Solutions LLC Chicago, United States

    **Position Overview**: · **Responsibilities**: · - Serves as primary technical support liaison between company and customer. · - Keeps customer informed of how and when problems are resolved. · - Involved in any additional follow up, testing and troubleshooting. · - Responsible f ...

  • TTI of USA, Inc.

    IT Tech Support Analyst

    1 week ago

    TTI of USA, Inc. Chicago, United States

    Job Summary:The IT Support Analyst is responsible for providing onsite/remote tech support and will function as the first point of contact for helpdesk tickets (via email, phone, or in-person) across the firm. This person will be the dedicated IT resource for the Chicago office. ...

  • Loyola University

    sr client tech analyst

    6 days ago

    Loyola University Chicago, United States

    Position Details · Position Details · Job Title · SR CLIENT TECH ANALYST · Position Number · Job Category · University Staff · Job Type · Full-Time · FLSA Status · Exempt · Campus · Rogers Park-Lake Shore Campus · Department Name · ACADEMIC & OPERATIONAL SUPPORT · Location Code · ...

  • SNAP Diagnostics

    Sleep Scoring Tech/analyst

    43 minutes ago

    SNAP Diagnostics Vernon Hills, United States

    -SNAP DIAGNOSTICS, a rapidly-growing Home Sleep Testing company, is seeking a full-time Registered Polysomnographic Technologist for scoring home sleep tests to provide our customers with analyzed data in a timely manner. · ABOUT THE **COMPANY After** receiving FDA clearance of t ...

  • Loyola University

    sr client tech analyst

    1 week ago

    Loyola University Chicago, United States

    Is this split and/or fully grant funded? · No · Duties and Responsibilities · Note : The current work modality within Information Technology Services is a hybrid work environment with on-campus and remote components. The remote component is defined by the manager and as appropri ...

  • CDW

    Senior Financial Analyst, Integrated Tech FP&A

    6 days ago

    CDW Chicago, United States

    A culture of diverse perspectives. Coworkers who collaborate to go above and beyond. Motivated individuals who lead by example. This is what CDW is about. Our legacy of innovative thinking and vision for customer-centric technology position us for continued success in our industr ...

  • CDW

    Senior Financial Analyst, Integrated Tech FP&A

    1 week ago

    CDW Chicago, United States Regular, Full time

    A culture of diverse perspectives. Coworkers who collaborate to go above and beyond. Motivated individuals who lead by example. This is what CDW is about. Our legacy of innovative thinking and vision for customer-centric technology position us for continued success in our industr ...

  • Spark Foundry

    Associate Director, Commerce

    1 day ago

    Spark Foundry Chicago, United States

    **Company Description** · About Spark Foundry: · Spark Foundry is a global media agency that exists to bring HEAT - Higher Engagement, Affinity, and Transactions - to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more ...

  • McDonald's Corporation

    Manager - Tech Lead, Consent & Privacy

    2 days ago

    McDonald's Corporation Chicago, United States

    **Company Description** · McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most ...

  • Ascendion

    Business Analyst

    1 week ago

    Ascendion Chicago, United States

    **Description**: · **About Ascendion** · Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experienc ...

  • Attain

    Analyst, Product Management

    3 days ago

    Attain Chicago, United States

    **Built for consumers and companies, alike** · In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset—their data—in exchange for modern financial services. Built with this vision ...

  • Mintel

    Tax Analyst

    43 minutes ago

    Mintel Chicago, United States

    Mintel is an international leader in providing consumer market research and competitive intelligence tools as well as in delivering customized consulting solutions to top-tier organizations. With international headquarters in London and US headquarters in Chicago, Mintel has been ...

  • Paradox

    Data Analyst

    6 days ago

    Paradox Chicago, United States

    Are you passionate about transforming raw data into actionable business insights? · Do you love the challenge of creating simple, intuitive visualizations from complex sets of data? · Are you looking for a chance to work with market-leading AI software and join the recruiting ind ...

  • Spark Foundry

    Manager, Commerce

    1 day ago

    Spark Foundry Chicago, United States

    **Company Description** · About Spark Foundry: · Spark Foundry is a global media agency that exists to bring HEAT - Higher Engagement, Affinity, and Transactions - to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more ...

  • Hartgrove Behavioral Health System

    Medical Records Tech

    2 days ago

    Hartgrove Behavioral Health System Chicago, United States Full time

    **Responsibilities**: · **Medical Records Tech** · Assembles, analyzes, and abstracts medical records. Reconciles daily census report and maintains the Master Patient Index. Enters data into departmental computer system. Processes incoming and in-house requests/correspondence as ...

  • East West Bank

    Portfolio Manager

    3 days ago

    East West Bank Chicago, United States

    Introduction: · Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and communi ...

  • bp

    Americas Customers Procurement Analyst

    1 day ago

    bp Chicago, United States

    Job summary · **Entity**: · Finance · **Job Family Group**: · Procurement & Supply Chain Management Group · **This is position will have a hybrid work schedule with 3 days per week in either our Chicago or Louisville office.** · **About the role** · The Americas Customers Procure ...

  • Institute of Data

    Student Services Manager

    1 week ago

    Institute of Data Chicago, United States

    **About Us** · The Institute of Data is a Professional Network of Data Scientists, Cyber Security Analysts, and Software Engineers. In partnership with leading universities in Australia, New Zealand & America, and the government of Singapore, we transform careers fora data-driven ...

  • Uber Freight

    Learning Enablement Analyst

    1 week ago

    Uber Freight Chicago, United States

    **About the Role** · The Learning Enablement Analyst (LEA) manages needs analysis in preparation for developing performance support-related content products for business operations as well as Learning and Development (L&D) teams. · The LEA drives improved job performance for supp ...

  • United Airlines

    Developer - Information Technology (.NET)

    2 days ago

    United Airlines Chicago, United States

    **Description**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to anothe ...