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    Head of Business Operations - Chicago, IL, United States - Salesforce, Inc.

    Salesforce, Inc.
    Salesforce, Inc. Chicago, IL, United States

    4 weeks ago

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    Legal Operations Director - CLM Center of Excellence page is loaded Legal Operations Director - CLM Center of Excellence

    Apply remote type Office - Flexible locations Indiana - Indianapolis Illinois - Chicago Massachusetts - Burlington Georgia - Atlanta time type Full time posted on Posted 3 Days Ago job requisition id JR243869 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

    Program & Project Management Job Details
    About Salesforce
    We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

    Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

    If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

    The Director of Legal Operations Contract Lifecycle Management (CLM) Center of Excellence (CoE) will be responsible for the implementation, ongoing maintenance, and maximum value realization of our investments in that key legal transformational space.

    Alongside her/his/their team of business system analysts (BSAs), this leader will assume responsibility for the operational maintenance of our legal agreements on our legacy CLM solution while - in parallel - co-lead with Business Technology (IT) the full implementation of our NextGen CLM platform.

    Following that initial transition, this leader and her/his team will be responsible for the total value realization of that NextGen CLM platform, including the full enablement of its Generative AI features.

    This leader will manage a team of 3 to 6 individuals and report directly to the SVP of LCA Strategy and Operations.

    This team will work in deep partnership with stakeholders across Legal, Legal Operations, Business Technology (IT), and third-party product teams, to define, implement, and manage a best-in-class transformational CLM platform.

    Establish and lead our new Legal Contract Lifecycle Management Center of Excellence (CLM CoE)

    Lead the business implementation of our NextGen CLM platform in deep partnership with the impacted Legal teams, other Legal Operations teams, and associated Business Technology groups.

    As the business implementation leadership role, this professional will be responsible for the (i) effective project management of all business (LCA) owned activities and deliverables, (ii) delivery of comprehensive business requirements to our technology partners, (iii) actively co-designing the implementation of that best-in-class NextGen CLM solution anchored deep industry insights and solution innovation, and (iv) lead all associated business readiness and implementation activities.

    During that transition period, manage all agreement templates in the legacy CLM platform, ensuring business continuity and cohesion during that critical phase.

    Following the initial implementation of all LCA-owned agreement types [direct customer agreements (4), partner agreements (4), supplier agreements (15+)] on the NextGen CLM platform, this leader and her/his team will be responsible for the operational support and continuing evolution of that business solution, aiming to maximize the platform's value realization - including the full deployment of all related Generative AI capabilities.

    Provide program management leadership to include: (i) create and maintain effective project charters depicting business objectives, program scope, stakeholder responsibilities, and more, (ii) disciplined and regular management project schedule, scope, budget, and status updates, and (iii) pro-active management of project dependencies, issues, and risks.

    Provide highly structured and cadenced updates to key stakeholders and executives to ensure the successful implementation and effective operations of the NextGen CLM platform — on-scope, on-schedule, on-budget, and with quality.

    Proactively manage risks and issues in partnership with all pertinent stakeholders to mitigate avoidable impacts to the program and erosion of value realization.

    Manage the overall health and governance of key operational domains, including security, data access, data quality, data governance, and vendor management, among others.

    Manage a team of 3 to 6 internal and external business system analysts, guiding them through the delivery and operations of a best-in-class CLM platform.

    Build a work environment that promotes Ohana, teamwork, partnership, recognition, mutual respect, performance feedback/management, and employee satisfaction

    10+ years of proven professional process and technology implementation experience, including successful leadership of multiple complex contract lifecycle management initiatives.

    ~3+ years of direct people management experience, including a successful track record in talent development and performance of teams of 4 or more individuals.
    ~2+ years of demonstrated experience in project management, including the enactment of an appropriate project management methodology.
    ~2+ years of demonstrated experience in business analysis and business solution design, including the delivery of outstanding process and requirement documentation, as well as the design of innovative business solutions in the legal and compliance space.
    ~2+ years of demonstrated experience in business technology management, including the implementation of leading business technology operational practices and efficient resource management.
    ~ Strong legal and/or contract management business acumen.
    ~ Ability to work in a fast-paced environment and resourceful in achieving success in the face of ambiguity while prioritizing and managing multiple responsibilities
    ~ Ability to multitask in a fast-paced environment with multiple concurrent initiatives and manage complex stakeholder groups with minimal supervision
    ~ Proven stakeholder management skills, including the ability to interact with and influence senior company executives (VPs, SVPs, and EVPs)
    ~ A solution-oriented, data-driven, learning mindset
    ~ Champions diversity of team, thought, and opinion
    ~ Hands-on Ironclad CLM implementation experience, including related certifications.
    ~ Hands-on Salesforce platform administration experience, including associated certifications.
    ~ 3+ years of management consulting experience at a top-tier strategy consulting firm or specialized CLM practices.

    If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

    Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .
    Salesforce welcomes all.
    We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.

    Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

    And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

    If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

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