- Provide first/second level contact and problem resolution for customer issues.
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
- Provide timely communication on issue status and resolution.
- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
- Maintain ticket updates for all reported incidents.
- Break Fix, fault diagnosis and resolution
- Additional requirements may exist if the offer of employment is extended
- Proven analytical, troubleshooting and problem-solving skills
- Windows 7 & 10, MS Office 2010/2013/2016/365
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Performs general preventative maintenance tasks on computers, laptops, printers
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background
- Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- Hands on experience in Networking
- Knowledge about Data Centre
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- Active Directory
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Mobile device management including IOS and Android devices
- Mac operating system, to support Apple pc users.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Willing to work off-hours and weekends when required for projects or emergency support.
- Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- 1-2 years of relevant experience.
- Ready to travel 10-20 Miles as per the requirement.
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Desktop Support Engineer - Lodi, United States - Axiom Technologies
Description
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Roles and Responsibilities:
IT Skills and Experience
In-depth knowledge of:
IT Qualifications
At least two of the following:
Experience in a similar role
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @
