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    Health IT Service Transition Process Manager - San Francisco, United States - UCSF Health

    UCSF Health
    UCSF Health San Francisco, United States

    4 weeks ago

    Default job background
    Description
    Clinical Systems - Administration

    Full Time

    77139BR

    Job Summary


    Under the direction of the Vice President of Health IT Operations, and the Chief Information Officer for Health, the Health IT Service Transition Process Manager is responsible for the design, implementation, management and facilitation of ITIL-based Service Transition Processes across the Health Information Technology, including, but not limited to, technical Change Management.


    This position will independently use and apply wide-ranging experience and proficiency in organizational development, effectiveness, business process analysis and strategic planning on projects that involve multiple organizations and stakeholders to further the process standardization needs of Health IT.

    The incumbent will use advanced organizational development professional concepts and organization objectives to resolve complex organizational development, design, and effectiveness issues and regularly work on highly complex issues of strategic engagements where analysis of circumstances and information requires an in-depth evaluation of factors.

    Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.

    ITIL is an ITSM best practice framework we have chosen for UCSF. It is the most widely accepted approach to ITSM worldwide and contains 26 ITSM processes. We use the "adopt and adapt" approach rather than blindly trying to introduce all 26 processes.

    These 26 processes are divided into five stages of the service lifecycle:
    Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

    The final salary and offer components are subject to additional approvals based on UC policy.

    To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search )

    Please note:

    An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.


    For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

    To learn more about the benefits of working at UCSF, including total compensation, please visit:

    Department Description


    Health IT Operations leads the evolution of how we organize, make decisions, and collaborate to advance the velocity, scale, and adaptability of UCSF Health IT in creating value; we capture, illustrate, and cultivate the behaviors and norms of the overall IT Operating Model for UCSF Health.


    Our team envisions a future for UCSF IT where value is created faster for our operational partners to serve their patients and communities.

    Technology is part of the care team.

    Our people act with purpose – staff are aligned with value-creation for the Health organization, own the success of outcomes, and make decisions efficiently.

    We operate at the top of our licensure. We make work explicit to reduce risk and increase scalability.

    Applicants must be able to adhere and emulate Clinical Systems culture and core values as stated below: "

    People First:
    Patients are healthier and families happier with Clinical Systems to support them.

    Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF's future.

    We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver."

    Our Team Core Values Include

    Judgment:

    Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.


    Communication:

    Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.


    Impact:

    Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis.


    Innovation:

    Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.


    Collaboration:

    Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

    Required Qualifications

    Bachelor's degree in business, communications, science or related discipline or equivalent combination of education and experience.
    Current Epic build certification in at least one application
    2+ years of certified Epic build experience
    5+ years of healthcare experience.
    3+ years of technical Change Management experience.
    5+ years of experience with Business Analysis, Process Flow, and Mapping
    Advanced user of MS Office suite, including advanced tools such as MS Project, PowerPoint, and Visio.
    Experience working in a SAAS platform technical environment, specifically ServiceNow or Salesforce

    Preferred Qualifications

    Process improvement certification(s) such as Lean, Six Sigma, or Certified Business Analysis Professional.
    ITIL Release, Control & Validation Capability Certification
    10+ years of relevant technical and business experience
    3+ years of practical experience with IT Process Management (ex. Leading Change Process team meetings, facilitating CAB meetings, etc.)
    ITIL Foundation Certification. If not certified at the time of hire, training will be provided.

    License/Certification

    Current Epic build certification in at least one application

    About UCSF


    At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team.

    Consistently ranked among the top 10 hospitals nationwide by U.S.

    News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere.

    In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

    Pride Values

    UCSF is a diverse community made of people with many skills and talents.

    We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.


    In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce.

    We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

    Additional information about UCSF is available at

    Join us to find a rewarding career contributing to improving healthcare worldwide.

    Equal Employment Opportunity

    The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

    Organization

    Health

    Job Code and Payroll Title

    000562 ORGANIZATIONAL CNSLT 4

    Job Category

    Administrative Support, Clinical Systems / IT Professionals, Professional (Non-Clinical), Professional and Managerial

    Bargaining Unit

    9- Policy-Covered (No Bargaining Unit)

    Employee Class

    Career

    Percentage

    100%

    Location

    Flexible (combination of onsite and remote work), Mission Center Building (SF)

    Shift

    Days

    Shift Length

    8 Hours

    Additional Shift Details

    Monday - Friday
    #J-18808-Ljbffr
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