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    Air Logistics Operational Care Specialist - Washington, United States - Kuehne Nagel

    Kuehne Nagel
    Kuehne Nagel Washington, United States

    3 weeks ago

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    OTHER
    Description
    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Dulles, VA branch is looking for a new Air Logistics Operational Care Specialist to join our Air Logistics team.

    Your Role

    The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates, as well as capacity with qualified carriers/partners. Specifically, the Operational Care Specialist will be part of a team responsible for coordinating transport activities, manage transport document generation, and liaising with our customer care specialists to ensure specific requirements are met.

    Your Responsibilities

    • Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
    • Manage operational tasks through Business Process Automation tools (BPA) and all related features.
    • To review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
    • To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
    • To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
    • To initiate and resolve any rate or performance discrepancies.
    • Report to the Air Logistics Operational Care manager
    • Shifts: Tue-Fri (flex hours betweem 8am-5pm) & Saturdays 6am-3pm

    Your Skills and Experiences

    • Associate and bachelor's degree in supply chain management
    • 1+ years of experience in Air Logistics
    • 2+ years of experience in Customer Service

    Good Reasons to Join

    There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1
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