Customer Service Representative - Remote, United States - Balance Staffing-India

Balance Staffing-India Remote, United States

4 weeks ago

Description

Job Description

Job description

Balance Staffing is a staffing agency that brings candidates and employers together.To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams.

We are hiring for " Customer Service Representative " for our client in US.

Position: Remote Customer Service Representative

Location: Work From Home

Pay - $16/ hour

Overview:

The Remote CSR is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties via inbound calls (no sales). You will provide exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR's focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.).

Primary Responsibilities:

· Call Center Environment - High call volume that you will be handling - Anywhere from calls that you'll handle on a daily basis

· Heavy phone contact with policyholders, providers and interested third parties.

· Review and maintain new and revised procedures regarding policy information.

· Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)

· Maintain department standards for number of calls, average handle and time management

Other Requirements:

· Required per Balance until new contract is signed : 1+ years of work experience in a high volume contact center environment. Additional exp: receptionist role, a role in which they commonly took calls on a daily basis (Strict Requirement)

· 18 years of age or older

· High School Diploma or equivalent

· Remote Experience Strongly Preferred but not required

· Reliable internet connection (Must meet minimum of 20 UPLOAD internet speed and must be a hard wired connection)

· Must have a smartphone to be able to access VPN

· Insurance Industry Experience would be considered a Plus but not a requirement

· For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home

· Quiet & Professional Workplace

· Basic Computer Knowledge/Skills

· Excellent oral and written communication

· Minimum typing requirement of 30 wpm

· Superior customer service skills required – friendly, efficient, good listener

· Proficient use of the computer, keyboard functions and Microsoft Office

· Ability to multi-task

· Ability to work under pressure

· Excellent organization and time management skills

· Must be detail-oriented

Company

ABOUT US
WE LOVE OUR JOB

At Balance Staffing, we bring candidates and employers together. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams. And, to us, companies aren't clients, but partners striving for business success.

Our goal is connecting top talent with exceptional employers. Since 1997, that's been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

At Balance Staffing, we continuously commit to our four key values: Passion, Integrity, Innovation, and Relationships. We focus on cultivating lasting connections, both with our partner companies and candidates.

We specialize in Accounting and Finance, Administrative, Engineering, Human Resources, IT, Light Industrial, Manufacturing/Production, Professional, And More.

Whether you're looking for new job opportunities or total workforce management solutions, Balance Staffing is here for you.

Company Description

\r
\r
ABOUT US\r
WE LOVE OUR JOB\r
\r
At Balance Staffing, we bring candidates and employers together. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams. And, to us, companies aren't clients, but partners striving for business success.\r
\r
Our goal is connecting top talent with exceptional employers. Since 1997, that's been our guiding purpose, inspiring us to always be at our best, so we can be there for you.\r
\r
At Balance Staffing, we continuously commit to our four key values: Passion, Integrity, Innovation, and Relationships. We focus on cultivating lasting connections, both with our partner companies and candidates.\r
\r
We specialize in Accounting and Finance, Administrative, Engineering, Human Resources, IT, Light Industrial, Manufacturing/Production, Professional, And More.\r
\r
Whether you're looking for new job opportunities or total workforce management solutions, Balance Staffing is here for you.

Customer Service Representative

3 weeks ago

CLC Remote, United States

Job Description · Job DescriptionSelected Candidates must reside in the following states: Texas, Utah, New Mexico, Idaho, Ohio, Michigan, Arizona, Florida, Georgia, Indiana, Missouri, Oklahoma, Kansas · The Customer Service Representative ensures internal and external customers r ...
Technical Customer Service Representative

4 days ago

SupportNinja Remote, United States

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best ...
Service Center Representative

3 days ago

Insight Global Remote, United States

Job Description · Job DescriptionPosition: Service Center Representative · Location: REMOTE (MUST work PST hours) · Duration: 6-month contract (FTE conversion possibility if located in NorCal, SoCal, Washington, Oregon, Colorado, Georgia, Maryland, Virginia, or Washington D.C.) · ...
Temporary Patient Services Representative

2 weeks ago

United BioSource Remote, United States US-Fixed Term

Brief Description: · Provide consistent customer service support to all stakeholders for the assigned program(s) Specific Job Duties: Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC progr ...
Customer Service Representative Advocate

2 weeks ago

CLC Remote, United States

Job Description · Job DescriptionThe Customer Advocate is responsible for locating a legal provider (lawyer and/or mediator) to assist with the customer's legal matter. Customer Advocates are also responsible for creating and maintaining CLC's network of provider relationships. T ...
Licensed Insurance Service Representative

3 weeks ago

Seneca Resources Remote, United States

Job Description · Job DescriptionJob Description: · Bayview Financial: · We are hiring Property & Casualty Insurance Agents for a new insurance agency that services a large portfolio of mortgage customers. Large base plus uncalled commission and great internal benefits. Previous ...
Part Time Customer Service Representative

2 weeks ago

CLC Remote, United States Part time

Job Description · Job DescriptionThe Customer Service Representative is responsible for locating a legal provider (lawyer and/or mediator) to assist with the customer's legal matter. Customer Service Representatives are also responsible for creating and maintaining CLC's network ...
Client Service Representative

3 weeks ago

Ascensus Remote, United States Full time

Position Purpose: · The Client Service Representative is responsible for processing financial transactions and customer requests at a high rate of quality and productivity into 529 college savings plans. This role is responsible for following a variety of documented product proc ...
Service Center Representative

1 week ago

Insight Global Remote, United States

Job Description · Job DescriptionPosition: Service Center Representative · Location: REMOTE (MUST work PST hours) · Duration: 6-month contract (FTE conversion possibility if located in NorCal, SoCal, Washington, Oregon, Colorado, Georgia, Maryland, Virginia, or Washington D.C.) · ...
Service Center Representative

2 weeks ago

Insight Global Remote, United States

Job Description · Job DescriptionTitle: CSR/Service Coordinators · Location: Remote – PST hours – NO California · Duration: August 5th-January 31st (opportunity to extend) · *100% attendance necessary for 7-week training* · # of Openings: 30 · PR: $19/hr – no flex · Ideal Experi ...
Service Center Representative

2 weeks ago

Insight Global Remote, United States

Job Description · Job DescriptionTitle: CSR/Service Coordinators · Location: Remote – PST hours – NO California · Duration: August 5th-January 31st (opportunity to extend) · *100% attendance necessary for 7-week training* · # of Openings: 30 · PR: $19/hr – no flex · Ideal Experi ...
Service Center Representative

2 weeks ago

Insight Global Remote, United States

Job Description · Job DescriptionTitle: CSR/Service Coordinators · Location: Remote – PST hours – NO California · Duration: August 5th-January 31st (opportunity to extend) · *100% attendance necessary for 7-week training* · # of Openings: 30 · PR: $19/hr – no flex · Ideal Experi ...
Service Center Representative

1 week ago

Insight Global Remote, United States

Job Description · Job DescriptionTitle: CSR/Service Coordinators · Location: Remote – PST hours – NO California · Duration: August 5th-January 31st (opportunity to extend) · *100% attendance necessary for 7-week training* · # of Openings: 30 · PR: $19/hr – no flex · Ideal Experi ...
Bilingual Spanish Customer Service Representative Remote

3 days ago

CLC Remote, United States

Job Description · Job Description The Bilingual Spanish Customer Service Representative ensures internal and external customers receive excellent service by answering questions, resolving problems, and processing requests via telephone, chat and/or email. They are the front line ...
Service Center Representative

1 week ago

Insight Global Remote, United States

Job Description · Job DescriptionTitle: CSR/Service Coordinators · Location: Remote – PST hours – NO California · Duration: August 5th-January 31st (opportunity to extend) · *100% attendance necessary for 7-week training* · # of Openings: 30 · PR: $19/hr – no flex · Ideal Experi ...
Call Center Customer Service Representative REMOTE

3 weeks ago

Axion Contact Center LLC Remote, United States

Job Description · Job DescriptionWe are seeking a Call Center Customer Service Representative REMOTE to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer i ...
Customer Service Representative

3 days ago

The Cigna Group Remote, United States OTHER

After completion of application, be sure to complete the required assessment to continue in the hiring process. · If you like to make a difference and help people, have great communication skills and are able to problem-solve with a cool head, eviCore Healthcare, a subsidiary of ...
Customer Service Representative

3 days ago

The Cigna Group Remote, United States OTHER

If you like to make a difference and help people, have great communication skills and are able to problem-solve with a cool head, eviCore Healthcare, a subsidiary of The Cigna Group, wants you to join our team In joining our non-Clinical team, you will help manage the benefit nee ...
Bilingual Spanish Call Canter Customer Service Representative

2 days ago

Conduent State Healthcare, LLC Remote, United States

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
24007005 Customer Service Representative

3 days ago

The Cigna Group Remote, United States OTHER

The Cigna Group is a global health Service Company dedicated to helping people improve their health, well-being, and sense of security. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping peopl ...