Service Center Representative - Remote, United States - Insight Global

Insight Global Remote, United States

1 month ago

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Description

Job Description

Title: Customer Service Coordinators

Location: Remote – PST hours – Not in California

Duration: August 5th-January 31st (possibility to extend)

*Full attendance required for 7-week training*

# of Openings: 30

Pay Rate: $19/hr – fixed

Ideal Background

2+ years' experience in data entry, with a focus on accounting, finance, healthcare, or insurance
Proficient in data entry, spelling & grammar, typing, and basic math
Proven track record in Customer Service
Capability to identify, analyze, and solve quantitative and qualitative issues
Strong business sense and effective communication skills
Familiarity with PC window-based systems
Thrives in fast-paced environments with keen attention to detail
Adaptable to new business needs and open to change
Recent graduates are encouraged to apply

Day-to-Day Responsibilities:

The Customer Service Coordinator will predominantly engage in data entry (80%) and outbound calls (20%) to assist with health plan enrollment. The primary goal is to manage account updates, billing, reconciliations, reports, and customer service duties. Tasks may involve maintaining databases, conducting research for contracts administration, overseeing cash control operations, assigning medical record numbers, issuing contracts and member ID cards, offering facilities support, and inputting documents into the workflow imaging system.

Main Duties: Data Entry (80%) and Outbound Calls (20%) – Demanding role that demands critical thinking and problems solving skills

Purpose of calls: address missing information on member benefits application

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