- 2+ years' experience in data entry, with a focus on accounting, finance, healthcare, or insurance
- Proficient in data entry, spelling & grammar, typing, and basic math
- Proven track record in Customer Service
- Capability to identify, analyze, and solve quantitative and qualitative issues
- Strong business sense and effective communication skills
- Familiarity with PC window-based systems
- Thrives in fast-paced environments with keen attention to detail
- Adaptable to new business needs and open to change
- Recent graduates are encouraged to apply
- Purpose of calls: address missing information on member benefits application
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Service Center Representative - Remote, United States - Insight Global
Description
Job Description
Title: Customer Service Coordinators
Location: Remote – PST hours – Not in California
Duration: August 5th-January 31st (possibility to extend)
*Full attendance required for 7-week training*
# of Openings: 30
Pay Rate: $19/hr – fixed
Ideal Background
Day-to-Day Responsibilities:
The Customer Service Coordinator will predominantly engage in data entry (80%) and outbound calls (20%) to assist with health plan enrollment. The primary goal is to manage account updates, billing, reconciliations, reports, and customer service duties. Tasks may involve maintaining databases, conducting research for contracts administration, overseeing cash control operations, assigning medical record numbers, issuing contracts and member ID cards, offering facilities support, and inputting documents into the workflow imaging system.
Main Duties: Data Entry (80%) and Outbound Calls (20%) – Demanding role that demands critical thinking and problems solving skills
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