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Call Center Representative
4 weeks ago
SS&C Technologies Holdings Remote, United States Full timeJob Description · Job Title: Investor Services Representative I and II · Locations: · Hybrid and/or Remote Work Opportunity for the following markets: Missouri, Massachusetts · Remote/Work from home opportunity for the following markets: Alabama, Colorado, Connecticut, Delaware, ...
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Contact Center Representative
1 week ago
Shriners Childrens Hospital Remote, United StatesCompany Overview · #LI-Remote · Shriners Children's is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that v ...
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Contact Center Representative
1 week ago
Shriners Children's Remote, United States#LI-Remote · Shriners Children's is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced bas ...
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Service Center Representative
3 days ago
Insight Global Remote, United StatesJob Description · Job DescriptionPosition: Service Center Representative · Location: REMOTE (MUST work PST hours) · Duration: 6-month contract (FTE conversion possibility if located in NorCal, SoCal, Washington, Oregon, Colorado, Georgia, Maryland, Virginia, or Washington D.C.) · ...
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Remote Call Center Representative
2 days ago
Conduent Commercial Solutions, LLC Remote, United StatesThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
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Service Center Representative
1 week ago
Insight Global Remote, United StatesJob Description · Job DescriptionPosition: Service Center Representative · Location: REMOTE (MUST work PST hours) · Duration: 6-month contract (FTE conversion possibility if located in NorCal, SoCal, Washington, Oregon, Colorado, Georgia, Maryland, Virginia, or Washington D.C.) · ...
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Service Center Representative
2 weeks ago
Insight Global Remote, United StatesJob Description · Job DescriptionTitle: CSR/Service Coordinators · Location: Remote – PST hours – NO California · Duration: August 5th-January 31st (opportunity to extend) · *100% attendance necessary for 7-week training* · # of Openings: 30 · PR: $19/hr – no flex · Ideal Experi ...
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Service Center Representative
2 weeks ago
Insight Global Remote, United StatesJob Description · Job DescriptionTitle: CSR/Service Coordinators · Location: Remote – PST hours – NO California · Duration: August 5th-January 31st (opportunity to extend) · *100% attendance necessary for 7-week training* · # of Openings: 30 · PR: $19/hr – no flex · Ideal Experi ...
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Service Center Representative
2 weeks ago
Insight Global Remote, United StatesJob Description · Job DescriptionTitle: CSR/Service Coordinators · Location: Remote – PST hours – NO California · Duration: August 5th-January 31st (opportunity to extend) · *100% attendance necessary for 7-week training* · # of Openings: 30 · PR: $19/hr – no flex · Ideal Experi ...
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Service Center Representative
1 week ago
Insight Global Remote, United StatesJob Description · Job DescriptionTitle: CSR/Service Coordinators · Location: Remote – PST hours – NO California · Duration: August 5th-January 31st (opportunity to extend) · *100% attendance necessary for 7-week training* · # of Openings: 30 · PR: $19/hr – no flex · Ideal Experi ...
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Service Center Representative
1 week ago
Insight Global Remote, United StatesJob Description · Job DescriptionTitle: CSR/Service Coordinators · Location: Remote – PST hours – NO California · Duration: August 5th-January 31st (opportunity to extend) · *100% attendance necessary for 7-week training* · # of Openings: 30 · PR: $19/hr – no flex · Ideal Experi ...
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Axion Contact Center LLC Remote, United StatesJob Description · Job DescriptionWe are seeking a Call Center Customer Service Representative REMOTE to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer i ...
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Remote Call Center Representatives
2 weeks ago
Conduent State Healthcare, LLC Remote US, United States OTHERThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
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Conduent State Healthcare, LLC Remote US, United States OTHERThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
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CONDUENT Remote US, United States OTHERAbout Conduent: · Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opp ...
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Outbound Sales Representative
3 days ago
Sonova Remote, United StatesAlpaca Audiology, part of Sonova Audiological Care US · Location: Remote · Current pay: $17.00 an hour + Sales Incentive Program · Schedule: Monday-Friday · Hours: 8 hours between 8:00am to 6:00pm EST · Who we are · In a life without sound, our work provides meaning. Connect ...
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Outbound Sales Representative
2 weeks ago
Sonova Remote, United StatesConnect Hearing Centers · Location: Remote · Current pay: $17.00 an hour + Sales Incentive Program · Hours: Monday-Friday 9:00am-5:30pm or 9:30am-6:00pm CST · Who we are · In a life without sound, our work provides meaning. Connect Hearing is part of the international hearin ...
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Enterprise Sales Director
3 weeks ago
Five9 Remote, United StatesResponsibilities: Create and drive revenue within a specified region or list of named accounts · Generate business opportunities through professional networking and cold-calling · Drive brand awareness, campaigns, and lead generation via networking, associations, etc. · Meet ...
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Senior Industry Marketing Manager
2 weeks ago
Five9 Remote, United StatesJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Living our values everyday results in our team-first culture and enables us to innovate, grow, and thriv ...
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Customer Service Specialist
6 days ago
Radiology Partners Remote, United States Full time (30+ hrs/week)/Full timepractice OVERVIEW · Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the , serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by inn ...
call center representative - Remote, United States - Movado Group, Inc.
Description
At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do.
Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business.
We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement.
We invite you to come share in our success.Job Summary:
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center.
The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary.
Roles and Responsibilities:
Provide first-level assessment, support, and resolution of issues.
Answer inbound calls regarding e-comm orders, parts orders, and repair requests in a fast-paced environment.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Handle dispute escalation in accordance to existing policies and procedures
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.
Must be able to work mandatory OT during peak seasons or as required.
Job Requirements:
High Level of professionalism
Proven track record of remote experience and fast-paced environment a plus
Minimum of 3 years of service-related experience in a call center environment
Automatic Call Distributor (ACD) system experience a plus
including app pairing and/or basic troubleshooting
Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers.
Excellent written and oral communication skillsBasic knowledge of Microsoft Outlook required.
Experience with chat a plus
Outlook
Word
Excel
One Note
SAP experience a plus
Salesforce experience a plus
Movado Group, Inc. is an equal opportunity employer.
It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.
call center representative professionals in Remote
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DORIANT KAMSU
BILINGUAL SALE SUPPORT SPECIALIST FRENCH /ENGLISH