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    Implementation Manager - New York, United States - CreatorIQ

    CreatorIQ
    CreatorIQ New York, United States

    3 weeks ago

    Default job background
    Full time
    Description

    We are looking for an Implementation Manager who will be responsible for taking brand new clients and providing them with a best-in-class onboarding experience that sets them up for success and yielding high user adoption. The ideal candidate is good at project management, has passion for teaching others, a technical aptitude, and experience with SaaS tools. What will set candidates apart are interpersonal skills, a strong affinity for people, and an interest in influencer marketing. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients.

    What you'll do:

    • Manage initial rollouts for new CreatorIQ Clients as well as expansion modules / features with new teams or for new processes at existing Client
    • Own implementation success from assignment to CSM handoff - leveraging strong project management skills and deep product knowledge.Identify implementation challenges and develop practical recommendations / trade-offs to maximize customer value
    • Provide social insights and recommendations to support Client's business practices
    • Design and configure the CreatorIQ solution to meet all requirements and that Client expectations are fulfilled regarding platform use cases and functionality
    • Responsible for identification and inventory of Client process pain points and gaps in best practices
    • Assist any internal teams to support business growth, platform enhancements, and process improvements
    • Perform varied and complex duties and tasks that need independent judgment, in order to implement CreatorIQ to meet customer needs
    • Apply CreatorIQ methodology, company procedures, and leading practices in all areas of work

    Who you are and what you'll need for this position:

    • 2+ years of experience in enterprise software, digital, or social account management or implementation
    • Demonstrate experience and a passion for the social media technology universe
    • Enthusiastic, professional, with a focus on customer success
    • Excellent listening skills to fully understand the Client requirements and pain points
    • Passion for solving Client challenges and commitment to Client delight
    • Excellent verbal and written communication skills, including presentation skills
    • Ability to communicate effectively with technical and non-technical folks
    • Ability to solve problems with keen instincts and organizational experience
    • Process driven. Has a strong desire to create, implement, and iterate on processes that lead to a standardized and extremely positive experience for every customer
    • Capable of breaking complex ideas into digestible information in order to train clients. Depending on the project, this may include training users in other countries.
    • Ability to travel up to 25% on an annual basis Able to adapt and operate effectively in ambiguous or rapidly changing environments
    • Ability to work both independently and as part of a team
    • Capable to work effectively under tight deadlines and juggle several assignments simultaneously
    • Approach work with creativity, self-confidence, and flexibility
    • High EQ and a "no job too small" startup mentality
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