- You provide thought leadership and back your recommendations with data-driven evidence, as well as a demonstrated comprehension of the dependencies and implications of your projects
- You work collaboratively with cross function teams to drive performance to achieve goals defined
- You take a creative approach to problem solving
- You are exceptionally organized and feel confident stepping into ambiguous situations
- You care about your team and their varied perspectives, and are invested in their success
- You are excited to transform the way we support our customers by finding the intersection of technological advancements and tried-and-true customer service principles
- Create compelling agent communication to ensure they are equipped with the appropriate information across multiple products to help support customer inquiries
- Design and maintain intranet protocols for communications content, sales tools, and operating procedures to aid in product knowledge and increased customer engagement
- Manage toolsets designed for real time dissemination of events and initiatives
- Demonstrate familiarity with project/program management best practices and work effectively with and without formal project management software
- Determine impacts of project components on Care operations and customer experience; advocate for a balanced approach (customer treatment vs. business objectives)
- Keep teammates informed (in near real-time) of project developments, especially those affecting Care and Marketing operations and customer experience
- Document business and marketing requirements of account management, pricing, and promotion capabilities for implementation on the eCommerce stack
- Drive quality and consistency for all agent communication
- Develop a comprehensive working knowledge of Customer Care, including operations, systems, processes, and creating efficiencies
- Apply project management principles when tasked to resolve operations-related functions
- Create, update, and maintain all documentation related to operations in a company approved platform
- Demonstrate an aptitude in both interpreting and mining data; readily use data to drive decisions and provide direction
- Experience with Creative Cloud Suite of products such as InDesign, illustrator, etc.
- Excellent communication skills
- Expert at documentation of process and procedures
- Flexible schedule
- Some domestic/international travel may be required
- Familiarity with Salesforce is a plus
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Director, Nursing Operations Critical Care
1 week ago
Cedars-Sinai Los Angeles, United StatesJob Summary: · Key Responsibilities · The Director of Nursing Operations is responsible for planning, organizing, directing, and controlling the daily operations and clinical practice of assigned employees to ensure quality patient care at Cedars Sinai Marina del Rey Hospital (C ...
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Sr. Manager, Managed Care Operations Exempt
1 week ago
Hollywood Presbyterian Los Angeles, United StatesJob Description · Job Description · CHA Hollywood Presbyterian Medical Center · CHA Hollywood Presbyterian Medical Center (HPMC) is an acute care facility that has been caring for the Hollywood community and surrounding areas since 1924. The hospital is committed to serving loca ...
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Sr. Manager, Managed Care Operations Exempt
1 week ago
Hollywood Presbyterian Los Angeles, United StatesJob Description · Job DescriptionCHA Hollywood Presbyterian Medical Center · CHA Hollywood Presbyterian Medical Center (HPMC) is an acute care facility that has been caring for the Hollywood community and surrounding areas since 1924. The hospital is committed to serving local m ...
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Sr. Manager, Managed Care Operations Exempt
1 week ago
CHA Consulting, Inc. Los Angeles, United StatesCHA Hollywood Presbyterian Medical Center · CHA Hollywood Presbyterian Medical Center (HPMC) is an acute care facility that has been caring for the Hollywood community and surrounding areas since 1924. The hospital is committed to serving local multicultural communities with qua ...
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Findaleader Los Angeles, United StatesTheOrganization · The Center for Health Care Rights is a Los Angeles-based nonprofitorganization dedicated to assuring consumer access to quality health carethrough education, counseling, informal advocacy and legal services. The Centeris the Health Insurance Counseling and Advo ...
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Findaleader Los Angeles, United StatesTheOrganization · The Center for Health Care Rights is a Los Angeles-based nonprofitorganization dedicated to assuring consumer access to quality health carethrough education, counseling, informal advocacy and legal services. The Centeris the Health Insurance Counseling and Advoc ...
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Pailin Group Psc Los Angeles, United StatesVice -President of Health Care Centers (HCC) Operations · Overview: · This will be a newly created position. The VP for HCC Operations (VP-HCCO) will function essentially as the Department of Medicine's (DoM) Chief Operating Officer (COO) for all Organizational healthcare centers ...
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Pailin Group Psc Los Angeles, United StatesVice -President of Health Care Centers (HCC) Operations · Overview: · This will be a newly created position. The VP for HCC Operations (VP-HCCO) will function essentially as the Department of Medicines (DoM) Chief Operating Officer (COO) for all Organizational healthcare center ...
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Manager, Customer Care Technical Operations
3 weeks ago
Fox Los Angeles, United StatesOVERVIEW OF THE COMPANY · Fox Corporation · Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a div ...
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Manager, Customer Care Technical Operations
4 weeks ago
Foxcom Inc Los Angeles, United StatesOVERVIEW OF THE COMPANY · Fox CorporationUnder the FOX banner, we produce and distribute content through some of the worlds leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a divers ...
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Assistant Director, Managed Care Operations
4 hours ago
UCLA Health Los Angeles, United States**Description** · The Assistant Director, Managed Care Operations is responsible for the collaborative development, implementation and ongoing operations of financial and administrative policies, procedures and systems to achieve the goals set by leadership for UCLA Medical Group ...
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Fox Corporation Los Angeles, United StatesOVERVIEW OF THE COMPANY · Fox Corporation · Under the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a div ...
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Laws & Associates Los Angeles, United StatesOur client is seeking a Clinical Operations Manager to lead projects and implement key facets of the care model. The ideal candidate will have a passion for serving high-risk seniors and frail older adults and prior experience in value-based care clinical settings. · They offer a ...
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Director of Patient Care Operations
2 days ago
Infusion4Health, Inc. Brea, United StatesInfusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for our patients. Our mission is to p ...
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Operations and Patient Care Coordinator
16 hours ago
UnitedHealth Group Torrance, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel ...
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Director of Patient Care Operations
1 week ago
Infusion4Health Inc Brea, United StatesJob Description · Job DescriptionInfusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for ...
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Operations and Patient Care Coordinator
1 week ago
Optum Fullerton, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel ...
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Clinic Operations Manager-wound Care
3 weeks ago
Amnion Care West Hollywood, United StatesAbout Us: · We are at the forefront of wound healing, boasting a success rate that stands testament to our innovative approach. Specializing in diverse wound types, we hold expertise in managing diabetic foot wounds, venous leg ulcers, pressure injuries, and more. · Located in th ...
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JobWebKenya Burbank, United StatesJob Description · (adsbygoogle = window.adsbygoogle || []).push({}); · CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. · RESPONSIBILITIES · Strategy development and implementation · Risk Managemen ...
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Vice President Clinical Operations
3 weeks ago
Chicago Pacific Founders Los Angeles, United StatesPOSITION DESCRIPTION · Role: Vice President, Clinical Operations · Location: Southern California · COMPANY OVERVIEW · Chicago Pacific Founders is seeking a Vice President of Clinical Operations to support one of our innovative portfolio companies. This innovative healthcare compa ...
Manager, Communication and Customer Care Operations - Los Angeles, United States - Fox Corporation
Description
OVERVIEW OF THE COMPANY
Fox CorporationUnder the FOX banner, we produce and distribute content through some of the world's leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.JOB DESCRIPTION
At Fox Tech, we stand as a beacon of innovation, crafting world-class, large scale digital products that redefine the entertainment experience. We're on the lookout for visionary individuals to join our pioneering team, tasked with shaping the future of streaming products. Now is your chance to be part of creating and delivering extraordinary digital experiences spanning Sports and Entertainment.
As a key member of our team, you'll drive innovation and significantly contribute to our mission of pioneering the next generation of streaming products. Your opportunity to create unparalleled fan experiences for these iconic sports events is here. Our current advanced digital solutions, accessed by millions across web, mobile, and living room devices, signify just the start of our ambitious journey.
ABOUT THE ROLE
A SNAPSHOT OF YOUR RESPONSIBILITIES
NICE TO HAVE, BUT NOT A DEAL BREAKER
#Ll-Hybrid
Learn more about Fox Tech at
#foxtechPursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is: $95, ,000.00 annually for California. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.
Manager, Communication and Customer Care Operations professionals in Los Angeles
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