Information Technology System Administrator - Washington, United States - Sharp Decisions

Sharp Decisions Washington, United States

2 weeks ago

Description

Job Title:
IT System AdministratorLocation: Washington, DC - Hybrid (Only Local Candidates)

Duration: 12 months contractPayrate: $45.00/hour on W2

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

(Need only W2 and local candidates in Washington, DC || NO C2C)

Job Description:

Daily Tasks:Design, develop, and maintains Microsoft Windows client architecture through a strong understanding of industry best practices, and manages solutions to support management of smartphones and other mobile devices as well as provides advanced troubleshooting for complex issues related to Operating System, Enterprise Software or Configuration settings on these devices.

The Client Engineer Sr role is responsible for the definition of technical standards and maintenance of end user compute devices.

They are to performs well-organized and timely deployments of application, major upgrades, security updates and patches to this environment.

They will also assist with final resolution of escalated incidents and participates in problem management activities to address reoccurring issues.

The Sr Client Engineer participates in and/or manages cross-functional team projects to implement new or updated technology to improve the stability, security, management, or efficiency of our compute resources add and stive to the goal of a zero-touch desktop deployment system via Autopilot with MEM for windows device and Apple Business Manager iOS devices.

What will this person be working on:Experience with Microsoft Intune Endpoint Manager (iOS, Android scanners, PC, MAC)Experience working with Microsoft Defender for Endpoint or similar antivirus product5 years working with Active Directory and Group PolicyExperience using Service Now or other related ITSM platformHands on experience of ongoing administration and service maintenanceKnowledge of Windows platform and Intune / SCCM (Configuration Manager) deployment toolsWindows 10/11 troubleshooting skillsExperience with Windows Server 2016/2019 interface and managementKnowledge of Microsoft Group Policy Objects and Group Policy PreferencesStrong writing skills for client facing documentation and executive-level communicationsStrong technical troubleshooting and analytical skillsCommunicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written formMicrosoft Endpoint Configuration Manager or Endpoint Manager experience is a plusExperience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plusApplication packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.

Custom reporting and dashboard creation within UEM tools to include PowerBIDeployment compliance evaluation and stakeholder reportingRegular collaboration with IT support peers and IT executivesEscalation and collaboration with application support vendorsImage Management:
endpoint (PC and Server) operating system build, customizations (task sequence), and deploymentOperating system version upgrade provisioning and deploymentITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activitiesRegular use of PowerShell scriptingTesting and distribution of authorized patchesSupport administration and rollout of security products

Position Success Criteria (Desired) - 'WANTS'Bachelors degree in Computer Science, Information Technology, or equivalent work experience7 years technical experience in support of desktop technologies within a professional environment7 years Windows Desktop OS administration experience with extended knowledge of Windows 105 years mobile device management solutions experience

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