Customer Experience Technician - Cleveland, United States - PAR

PAR Cleveland, United States

6 days ago

Description

Job Description

Hi there We're PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we're off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet

POSITION DESCRIPTION

PAR is looking for a Customer Experience Technician (AKA Field Technician) to join our growing team Our Customer Experience Technicians are the face of our company to our restaurant customers, responsible for completing service requests at customer locations. The Customer Experience Technician is passionate about delivering exceptional customer service and knows that fixing the issues is only part of the great service experience. These team members go above and beyond every day to ensure their customers believe that PAR is the best decision they make as business owners and restaurant operators. Customer issues can include troubleshooting hardware, software, and network issues; replacing hardware devices; performing preventative maintenance for the site; and general product support.

Location:

Cleveland, Ohio

Pay Rate:

The hourly rate for this position is $ USD per hour commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.

What You Bring to the Table:

2+ years of experience minimum in hardware troubleshooting is required
Prior experience as a field technician is required
Ability to do minor construction type work such has drilling holes and mounting brackets is required
Prior experience with running and terminating network cabling is required.
Flexibility to work after hours and weekends as required (including potential travel outside your coverage area, which could include multi-night stay)
Ability to utilize DOS commands for software reimages and understanding of PC BIOS configurations.
Understanding of AC power and the effects of a properly grounded AC circuity.
Focus on customer service and quality performance
Eager to learn and make a difference for their customers and develop relationships.
Ability to apply critical thinking and customer service mindset to make quick decisions independently.
Self-motivated individuals that have the discipline to work on their own with minimal follow up.
Ability to listen and communicate with the customer and Help Desk regarding the dispatched service call.
Experience with inventory management.
Ability to train store management and employees on PAR products.

What You'll Do:

Be the face of PAR service excellence for our customers and deliver a WOW experience at each visit.
Provide quality support, responsiveness, and customer care.
Respond to customer calls in accordance with an established Service Level Agreement (SLA).
Possess a customer-centric attitude while maintaining a high customer service satisfaction rating.
Troubleshoot, diagnose, and repair units and networks at the customer site.
Identify, analyze, and repair hardware, software and network failures.
Provide hardware, software and network installation services.
Provide on–call emergency service when needed.
Provide general customer service on the phone and in person.
Provide ongoing training to customers regarding POS operations and programming.
Educate customers on preventative maintenance best practices.
Manage company inventory of parts required to maintain customer equipment, as well as a company vehicle.
Works with all internal PAR departments to facilitate resolution on customer concerns.

Role Requirements

Clean driver's license required.
Ability to climb and work with ladders and ability to lift 50lbs.
Ability to differentiate colors as part of troubleshooting and adherence to cabling standards.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Customer Experience Technician

1 week ago

PAR Cleveland, United States

Hi there We're PAR and our purpose is: · To deliver solutions that connect people to the restaurants, meals and moments they love. · We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebel ...
Customer Experience Technician

2 days ago

PAR Cleveland, United States

Job Description · Job DescriptionHi there We're PAR and our purpose is: · To deliver solutions that connect people to the restaurants, meals and moments they love. · We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in th ...
Customer Experience Technician

5 days ago

Partech Cleveland, United States

Hi there We're PAR and our purpose is: · To deliver solutions that connect people to the restaurants, meals and moments they love. · We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, ...
Diesel Technician/Mechanic II

1 week ago

Penske Truck Leasing Cleveland, United States Full time

235 Old Powerline Rd NE Cleveland TN 37311 What's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the in ...
Certified Pharmacy Technician

1 week ago

Cleveland Pharmacy Cleveland, United States

_**MONDAY THROUGH FRIDAY 9am to 5pm SCHEDULE NO WEEKENDS OR EVENINGS **_ · **FLEXIBLE SCHEDULING, GREAT BENEFITS, HEALTH INSURANCE, 401K, AND MORE** · We are looking for a dependable Pharmacy Technician that will process and fill prescriptions. You will undertake other tasks unde ...
Facilities Technician

2 weeks ago

International Leadership of Texas Cleveland, United States

**Primary Purpose**: · The Facilities Manager/Technician is responsible for the repairs and maintenance of all facilities within a geographical region, acting as the contact for emergency situations that affect the campus's ability to open for business. Additionally, the Faciliti ...
Cashier

2 weeks ago

Cleveland Pharmacy Cleveland, United States

**MONDAY THROUGH FRIDAY SCHEDULE NO WEEKENDS, NO LATE SHIFTS** · Pharmacy Cashiers handle customer transactions, assist with prescription orders, and operate the cash register in a pharmacy. Job duties that Pharmacy Cashiers are responsible for include: · - Greeting customers · - ...
Desktop Support Technician

2 weeks ago

Cleveland Independent School District Cleveland, United States

**Desktop Support Technician** · 1. Basic Requirements · - High School Diploma · - Valid Driver's License · - 1-2 years' Experience with Enterprise Editions of Windows 10, MacOS, or Google · G Suite for Education. · - Ability to effectively communicate technology related matters ...
Quality Associate I

4 days ago

BAXTER Cleveland, United States Full time

This is where you save and sustain lives · At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves out ...
Registered Nurse RN

1 week ago

Fresenius Medical Care Cleveland, United States Full time

POSITION FEATURES: · *Paid one on one training and education provided · *Empower, engage and train dialysis patients on peritoneal and home hemodialysis using state of the art training programs and equipment · *Primarily works in the clinic setting and conducts initial home vi ...
Production Supervisor

1 week ago

Hueman PE Talent Solutions Cleveland, United States

**Industrial Air Flow Dynamics is hiring a Production Supervisor for a full-time position in Cleveland. TX. This is an on-site position.** · As a Production Siupervisor at Industrial Air Flow Dynamics, you will be responsible for overseeing all aspects of the manufacturing proces ...
Senior Maintenance Supervisor

4 days ago

BAXTER Cleveland, United States Full time

This is where you save and sustain lives · At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves out ...
Mechatronics Technician

2 weeks ago

Titan Industries Cleveland, United States

Your skills are in demand here · For our client, an innovative company in the environmental industry based in 27711 Osterholz-Scharmbeck, we are looking for an ambitious Mechatronics Technician (m/f/d) in direct placement. · These are your tasks as a Mechatronics Technician · Com ...
Project Manager in Customer Service for Security Technology

2 weeks ago

Stellar Enterprises North Cleveland, United States

WD · Your Responsibilities: · Processing/management of service orders for security systems · Measurement/calculation and documentation · Participation in construction meetings · Conducting site inspections · Participation in customer acceptance and handover, if necessary · ...
Volkswagen service advisor for body/paint

2 weeks ago

Apex Ventures Cleveland, United States

Ready for your last application? We are currently looking for service advisors for bodywork/paint (m/f/d) at our locations in Tegel and Tempelhof. Your tasks include: being the main point of contact between customers and our dealership, receiving customer orders and advising them ...
Project Manager

2 weeks ago

Cascade Innovations Forest City, United States

Responsibilities · You will take on entrepreneurial responsibility for both small projects and challenging infrastructure measures, both in preparation and in implementation. · You will accompany and be responsible for the entire construction project process; from supervising you ...
Installer (Gas and Water Installation) (m/f/d)

2 weeks ago

Horizon Ventures Forest City, United States

We are a leading service provider in the pharmaceutical and plant construction industry, offering our customers tailored solutions in the field of clean media and pharmaceutical pipeline infrastructure. With our highly qualified team of technicians, we ensure that our customers m ...
Job in Switzerland: Tire specialist/Tire practitioner

2 weeks ago

NovaWorks Forest City, United States

Forest City Job in Dällikon, Switzerland: · Responsibilities: · * Managing and coordinating daily operations, including planning for seasonal changes · * Identifying investment needs · * Monitoring inventory of rims and tires · * Inspecting and replacing tires according to legal ...
Mechanical Engineering

2 weeks ago

Nexus Innovations Cleveland, United States

Your Responsibilities · You are responsible for the construction of special machines, assemblies, and testing systems · You accompany projects from planning to assembly · You carry out modifications and troubleshooting in coordination with colleagues · You coordinate with our cus ...
SPS Automation Programmer

2 weeks ago

Cascade Ventures North Cleveland, United States

About the Company · We are a dedicated team of employees providing innovative services and products for the process and manufacturing industry in North Cleveland. For almost five decades, we have been serving our customers with expert engineering planning and execution in the fie ...

Customer Experience Technician - Cleveland, United States - PAR

Description

Job Description