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    Assistant Manager - Charlotte, United States - Smoothie King

    Smoothie King
    Smoothie King Charlotte, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionAssistant Manager

    Employer:
    You are employed Mag Nutrition LLC. We are an independent franchisee of Smoothie King Franchises, Inc.


    Location
    8710 Krefeld Dr.

    Charlotte, NC 28227


    Reports to
    General Manager, Area Manager and Director of Operations

    Job Purpose


    Contributes to Smoothie King's success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values.

    The Assistant Manager is involved in all areas of store operations which include:

    Leading and developing of their team

    Ensuring an exceptional Guest experience

    Providing a high quality product

    Maximizing sales performance

    Driving profitability while maintaining a fun and welcoming atmosphere

    Duties and Responsibilities


    Action-Orientated
    Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly

    Drives implementation of company programs through action planning and inspiring team to meet operational standards

    Initiates community outreach through marketing and special events

    Uses operational tools such as Business Reviews, Cash Management, Checklists, and Inventory Management tools to achieve Operational Excellence


    Building Effective Teams
    Challenges the team to achieve results

    Manages, actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system

    Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition

    Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected


    Composure
    Handles differences between Guests and Team Members without escalating the situation

    Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration

    Is considered a confidant and/or resource in a tough situation

    Has a high level of emotional intelligence and professional communication skills.


    Drive For Results
    Ensures team adhere to legal and operational compliance requirements

    Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well


    Guest Focus
    Encourages "Guest comes first attitude"

    Trains and holds team accountable for delivering an exceptional Guest Experience

    Solicits Guest feedback to understand Guest satisfaction


    Hiring & Staffing
    Delegates and communicates appropriate responsibilities and practices to team to ensure smooth flow of operations

    Assists in hiring/training process


    Integrity and Trust
    Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King

    Fulfills cash handling, financial and inventory reporting responsibilities with honesty


    Time Management
    Sets priorities for Team and themselves each day

    Relies on their team by delegating Daily Checklist tasks to Team Members on shift

    Plans ahead for managerial activities/tasks that fall outside of a normal day's task(s)

    Shows up on time for work

    Completes required checklists and paperwork with no outstanding items by due dates

    Experience Requirements

    Guest Service experience in a restaurant or retail environment

    4 Years

    Management/Supervision Experience

    2 Year

    Experience analyzing financial reports

    1 Year

    Essential Job Functions

    Demonstrated experience building community relationships

    Ability to communicate clearly and concisely both orally and written

    Ability to manage store operations independently

    Ability to manage effectively in a fast paced (high volume) environment

    Ability to manage resources to ensure established service levels are maintained at all times

    Exception Interpersonal Skills

    Knowledge of guest service techniques

    Knowledge of supervisory practices and procedures

    Organization and planning skills

    Strong problem solving skills

    Team building skills

    Strong leadership skills with the ability to coach and mentor others

    Ability to plan and organize work load

    Ability to handle confidential and sensitive information

    Available to work flexible schedule including nights and weekends

    Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health and safety

    Ability to follow procedures and willingness to comply with dress code requirements

    Ability to keep the store clean and follow food safety regulations

    Ability to operate a blender and POS cashier system

    Ability to move boxes, weighing up to 55 lbs throughout the store

    Ability to position self to bend, reach and scoop through assigned shifts

    Ability to move product in refrigerator and freezer with temperatures ranging from 40 F to -10 F
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