- Recruit, select, train, and directly supervise student tour guides and 75+ Admissions Fellows. Supervision includes expectation setting, leadership development, performance evaluation, improvement plans, performance documentation, and discipline.
- Recruit, select, train, and directly supervise Senior Admissions Fellows, this includes Saturday campus visit office management and the Senior Fellow interview program.
- Develop, plan, and lead annual, summer, and fall training for student employees.
- Develop, plan, and lead monthly training in-service sessions for student employees through the development of partnerships with faculty and staff.
- Regularly update training materials and tour guide manual.
- Be an expert on information session content and updates on campus community developments.
- Assess the student staffing model and make adjustments as needed to meet enrollment goals.
- Utilize the St. Olaf GROW program to further the development of St. Olaf student employees.
- Manage budgets for the student employment programs.
- Envision, implement, and execute on a best-in-class campus tour experience for prospective students and families.
- Regularly review campus tour protocols to ensure prospective students and families are seeing key parts of campus and the St. Olaf experience in action.
- Develop campus tour guide storytelling skills through professional development, mentorship, and regular feedback.
- Collaborate with Marketing/Communications and campus partners to enhance the campus visit experience via signage and consistent and compelling branding.
- Stay abreast of campus events, changes, and improvements that are relevant to student tour guides and the campus visit experience.
- Conduct qualitative and quantitative data analysis regarding the impact of campus visit on enrollment results. Aggregate feedback from students and families to improve the campus tour and visit experience.
- Partner with the Director of Enrollment Operations and the College Events team for on-campus recruitment events, including Minnesota Private College Week, Fall Visit Days, Spring Break Series, Admitted Students Days, high school counselor tour programs, and special events.
- Be front-facing in the admissions office and at campus events.
- Provides strategic vision on how to make the St. Olaf visit experience unique, authentic, and of superior quality.
- Assist with other areas of the visit program and operations when needed.
- Serve as a backup for the Director of Enrollment Operations.
- Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community.
- Complete and meet deadlines for required training and performance management cycle.
- Perform other duties as assigned
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Assistant Director of Enrollment Operations - Northfield, United States - St. Olaf
Description
Job DescriptionPosition Title: Assistant Director of Enrollment Operations
Department: Office of Admissions
Reports to: Director of Enrollment Operations
Classification: Exempt
FTE: 1.0
Salary: $50,000 - $56,000
Essential Job Duties:
1. Student Employee Program - Supervision and Training Responsibilities
Term: 12 months
Shift: The standard 40-hour work schedule is Monday - Friday, 8:00 am - 5:00 pm (some evening and weekend hours required for special events).
Required Qualifications:
Education: Associate's degree or equivalent work experience
Experience: 1-2 years of office and customer service environment experience where contact with the public is valued and imperative; similar type work in a higher education setting. maintain a valid driver's license and meet St. Olaf College driver authorization criteria with a satisfactory driving record. Ability to lift, carry and move light-weight boxes, supplies, and signs for campus events both on and off campus.
Preferred Qualifications:
Education: Bachelor's degree
Experience: 2-3 years of experience in a private residential liberal arts college setting; supervisory experience of professional and support staff; experience with campus events and activities, hospitality events-related activities, or a related field.
Prerequisites:
Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College. Please note that St. Olaf College reserves the right to conduct periodic background checks at its sole discretion.
Disclaimer:
This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice.
