Jobs
>
Hermosa Beach

    Guest Service Agent - Hermosa Beach, United States - Venice Suites

    Venice Suites
    Venice Suites Hermosa Beach, United States

    2 days ago

    Default job background
    Full time
    Description

    ** Guest Service Agent - Full-Time**

    **Job Category****:** Front Office **Requisition Number****:** GUEST003818 Showing 1 location **Job Details**

    **Description**

    We are looking for an outstanding, full-time **Guest Service Agent** to join our team at **Hotel Hermosa** Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guests expectations on a daily basis.

    **Core functions of the position, but are not limited to the following:**

    Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests

    Communicate effectively with guests and fellow team members

    Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied

    Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability

    Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.

    Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHCs reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests

    Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

    Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.

    Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.

    Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.

    Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.

    Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

    **Health Benefits, Travel Perks & More**

    Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Preferred**

    **1-3 years:** At least 1-3 years experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities

    **Licenses & Certifications**

  • Sonesta

    Guest Service Agent

    1 week ago

    Sonesta Torrance, United States

    **Job Description Summary** · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage ...

  • Tilt Hotel

    Guest Service Agent

    2 days ago

    Tilt Hotel Los Angeles, United States

    Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjo ...

  • Hilton

    Guest Service Agent

    4 days ago

    Hilton Los Angeles, United States

    Guest Service Agent - Conrad Los Angeles · Be a part of the newest luxury hotel in downtown LA, As part of the highly anticipated billion-dollar project,, this is the 7th Conrad Hotel in the U. S. and the 1st in California. · Located in the most exciting state-of-the-art developm ...

  • Hilton

    Guest Service Agent

    19 hours ago

    Hilton Los Angeles, United States Part time

    Basic Qualifications/Requirements: · - 1 year of customer service experience, required · - 6 months of previous hotel front desk experience, preferred · - High school diploma or equivalent, required · What Will I Be Doing? · As a Guest Services Agent, you would be responsible for ...

  • Pacifica Hotels

    Guest Service Agent

    1 week ago

    Pacifica Hotels Hermosa Beach, United States

    ** Guest Service Agent** · **Job Category****:** Front Office **Requisition Number****:** GUEST003818 Showing 1 location **Job Details** · **Description** · We are looking for an outstanding **Guest Service Agent** to join our team at **Hotel Hermosa** Our Guest Service Repres ...

  • Sonesta International Hotels

    Guest Service Agent

    3 days ago

    Sonesta International Hotels Redondo Beach, United States

    Job Description Summary · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. ...

  • Blue Horizon Enterprises

    Outbound service agent

    2 weeks ago

    Blue Horizon Enterprises Fulton, CA, United States Freelance

    We are looking for new employees (m/f/d) for our Sales department in Fulton, CA who will support us in conducting consultation meetings and convincing potential customers to purchase our services. · **No sales experience? Career changer?** · During the training period, you will l ...

  • LAKESIDE MEDICAL ORG, A MEDICAL GROUP, INC.

    Patient Services Agent I

    2 days ago

    LAKESIDE MEDICAL ORG, A MEDICAL GROUP, INC. Burbank, United States

    **Position Summary**: · Responsible for greeting patients, collection of payments, insurance eligibility verification, delivering excellent customer service, answering phone calls, addressing patient questions and providing overall welcoming environment · **Essential Duties and R ...

  • Dnata

    Ramp Agent/Ground Service Agents

    2 days ago

    Dnata Torrance, United States

    Overview · dnata is hiring Ground Service Agents at LAX Airport · Pay Rate $24.73/hr · part time shift hours available · * Weekly pay, 401K, paid time off, paid training and company uniforms * · We are "Reconnecting a Better World" through our best-in-class team of dedicated, pa ...

  • Hilton Hotels & Resorts

    Guest Services Agent

    1 week ago

    Hilton Hotels & Resorts El Segundo, United States

    As a Guest Services Agent you will be responsible for greeting and registering guests, providing prompt and courteous service, checks guests out of the hotel, resolves guest challenges throughout their stay, upgrades guests as required, promotes hote Guest Service, Agent, Suite, ...

  • Hilton

    Guest Service Agent

    6 days ago

    Hilton El Segundo, United States Full time

    Starting Wage: $20.00/hour · A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Guest Serv ...

  • Hilton

    Guest Services Agent

    4 days ago

    Hilton El Segundo, United States OTHER

    A Guest Services Agent with Embassy Suites Hotels is responsible for greeting and registering guests, providing prompt and courteous service, checks guest out of the hotel, resolves guest challenges throughout their stay, upgrades guests as required, promotes hotel services, amen ...

  • Insight Global

    Customer Service Agent

    1 week ago

    Insight Global Torrance, United States

    Job Description · Insight Global is looking for 2 Customer Service Agent looking to work for a large healthcare company in Torrance, CA, this person needs to be 50 miles from Torrance. This position would be 9-5:30 PM with some later evening/weekend flex, and fully remote. In thi ...

  • Hilton

    Guest Service Agent

    2 weeks ago

    Hilton El Segundo, United States

    Starting Wage: $20\.00/hour · A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. · **What will I be doing?** · As a Gues ...

  • Hilton Hotels Corporation

    Guest Services Agent

    2 days ago

    Hilton Hotels Corporation El Segundo, United States

    Hilton Hotels - JobID: HOT0AF5L [Front Desk Agent / Concierge] As a Guest Services Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promot ...

  • Hilton Hotels Corporation

    Guest Service Agent

    1 week ago

    Hilton Hotels Corporation El Segundo, United States

    Hilton Hotels - JobID: HOT0AJRN [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...

  • Insight Global

    Customer Service Agent

    1 week ago

    Insight Global Torrance, United States

    Insight Global is looking for 2 Customer Service Agent looking to work for a large healthcare company in Torrance, CA, this person needs to be 50 miles from Torrance. This position would be 9-5:30 PM with some later evening/weekend flex, and fully remote. In this role, you would ...

  • Hilton

    Guest Services Agent

    1 week ago

    Hilton El Segundo, United States

    A Guest Services Agent with Embassy Suites Hotels is responsible for greeting and registering guests, providing prompt and courteous service, checks guest out of the hotel, resolves guest challenges throughout their stay, upgrades guests as required, promotes hotel services, amen ...

  • Hilton

    Guest Service Agent

    3 weeks ago

    Hilton El Segundo, United States

    Starting Wage: $20.00/hour · A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Guest Serv ...

  • Hilton Garden Inn LAX/El Segundo

    Guest Service Agent

    3 weeks ago

    Hilton Garden Inn LAX/El Segundo El Segundo, United States Full time

    Starting Wage: $20.00/hourA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · What will I be doing? · As a Guest Service ...