Jobs
>
New Braunfels

    Sales Team Lead - New Braunfels, United States - TaskUs

    TaskUs
    TaskUs New Braunfels, United States

    4 weeks ago

    Default job background
    Upper Management / Consulting
    Description

    Sales Team Leader will drive performance of the teammates to continuously hit metrics and goals. His role is to coach, motivate and engage teammates to ensure that they are a productive resource to TaskUs. He will also act as a liaison between the teammates and other departments.

    SPECIFIC RESPONSIBILITIES

    • To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliner's and Management. To offer creative solutions.
    • Delivery of team sales, service level components, quality and productivity targets & indicators.
    • People Management, including all HR related issues, as well as staff development.
    • Operational Management: Managing the floor, adherence to schedule.
    • Ownership and problem resolution.
    • Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
    • Training and development of staff.
    • Motivation, leadership for a team of 17 and developing future leaders.
    • Recommendations for product and process development based on customer feedback and analysis of the same.
    • Conducting performance appraisal for the team.
    • Contribute for the initial hiring and selecting process of the front line.
    • Compiling reports on team's performance and customer feedback.
    • Communication and being a focal point of dissemination of information from management to team and vis versa.
    • Work very closely with team members to solve customer problems. Also needs to understand the agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management.
    • Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling and call center processes.
    • Possesses certain additional supervisory level authority for reversal of charges. Responsible for making decisions on training requirements for team members and adjusting targets to suit the needs of the business. Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations.

    Soft skills:

    • Versatility and ability to manage multiple projects
    • Strong people management skills
    • Strong stakeholder management
    • Ability to coach for performance
    • Strong customer centricity
    • Good written and verbal communication skills
    • Logical thinking
    • Ability to manage conflicts
    • Attention to detail
    • Ability to establish and maintain effective working relations with a wide variety of individuals
    • Ability to work with a diverse team
    • Continuous improvement mindset

    Personality traits required:

    • Confident
    • Good oratory skills
    • Assertiveness
    • Highly conscientious and diligent
    • Ability to clearly articulate thoughts
    • Integrity
    • Trustworthiness
  • Continental AG

    Manufacturing Team Lead Trainee

    6 days ago

    Continental AG New Braunfels, United States

    Why work work with us? - Flexible Work Schedule (4 days on, 4 days off) - Competitive Wage ($1.50 Night Shift Differential) - 6% 401 k Match (100% Vested Day Hours Holiday Time Off Per year - 136 Hours PTO Per year - IMMEDIATE Medical, Denta Team Lead, Manufacturing, Continuous I ...

  • Continental

    Manufacturing Team Lead Trainee

    1 week ago

    Continental New Braunfels, United States

    Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In ...

  • TRIGO

    Team Lead

    1 week ago

    TRIGO Seguin, United States Full time

    Team Lead · Seguin, TX, USA · per hour · Hourly · Full Time · UnitedStates · Opportunity to enroll in group plan coverages, 1st of the month following 30 days, to include: Comprehensive Medical Insurance, Teladoc, Dental, Vision, Life and Critical Illness Insurance and Short ...

  • Caterpillar

    Team Lead

    1 week ago

    Caterpillar Schertz, United States OTHER

    Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating strong ...

  • Caterpillar

    Team Lead

    5 days ago

    Caterpillar Schertz, United States Full time

    Career Area: · Operations · Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world ...

  • Caterpillar

    Team Lead

    5 days ago

    Caterpillar Schertz, United States

    Caterpillar [Production Operator / Assembly Line Worker] As a Team Lead at Caterpillar, you'll: Provide day-to-day leadership of the assigned team to ensure the team safely and efficiently performs the activities related to the assembly, logistics, or quality of Caterpillar engin ...

  • GO Car Wash

    Team Lead

    2 weeks ago

    GO Car Wash San Antonio, United States

    TEXT 'GOMILES' to APPLYGO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. And we keep adding moreAt GO Car Wash, were committed to providing an engaging, rewarding work experience for all our T ...

  • GO Car Wash Management Corp

    Team Lead

    3 weeks ago

    GO Car Wash Management Corp San Antonio, United States

    Job Description · Job DescriptionGO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. And we keep adding more · At GO Car Wash, we're committed to providing an engaging, rewarding work experience ...

  • Caterpillar

    Team Lead

    5 days ago

    Caterpillar San Antonio, United States

    Caterpillar [Production Operator / Assembly Line Worker] As a Team Lead at Caterpillar, you'll: Provide day-to-day leadership of the assigned team to ensure the team safely and efficiently performs the activities related to the assembly, logistics, or quality of Caterpillar engin ...

  • OKIN Process, Inc.

    Team Lead

    1 week ago

    OKIN Process, Inc. San Antonio, United States

    Job Description · Job DescriptionDescription:Who are we? · OKIN Process is a fun, fast paced environment focused on making operations function better for our clients by providing front and back-office outsourcing solutions. We assist established enterprises to manage and improve ...

  • thyssenkrupp Supply Chain Services

    Team Lead

    2 weeks ago

    thyssenkrupp Supply Chain Services San Antonio, United States

    Company · With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual cor ...

  • Worldwide Clinical Trials

    Nurse Team Lead

    3 weeks ago

    Worldwide Clinical Trials San Antonio, United States Regular

    Requisition Number7758Employment Type:Regular Who we are · We're a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world's most persistent diseases is not paved by those who play it safe. It is built by those who take pionee ...

  • Acuaity International

    Travel Team Lead

    3 weeks ago

    Acuaity International San Antonio, United States Full time

    Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today To see what career opportun ...

  • University Health System

    Team Lead Nurse

    3 weeks ago

    University Health System San Antonio, United States

    Full Time · 4801 NW LOOP 410 · Nursing · Day Shift · POSITION SUMMARY/RESPONSIBILITIES · In addition to functioning as a Clinical Coordinator, the team lead provides direction to the multidisciplinary clinical teams in the Mama Bexar Program. Works with management to clearly defi ...

  • SpinXpress

    District Team Lead

    3 weeks ago

    SpinXpress San Antonio, United States

    Job Description · Job DescriptionSpinXpress is a fast-growing, state-of-the-art, laundry concept looking for a team that is ready to grow with us. We are on a mission to change the laundry industry by providing an ultra-convenient experience in a modern, friendly, and safe enviro ...

  • Reyes Automotive Group

    Maintenance Team Lead

    6 days ago

    Reyes Automotive Group San Antonio, United States

    Job Description · Job DescriptionDescription:Job Title: Maintenance Team Lead · Department: Maintenance · Reports To: Supervisor · Status: Hourly – Indirect Labor · Direct Reports: None · Job Type: Onsite full time · Shifts Work Hours based on location: (able to work flexible hou ...

  • Keller Executive Search

    Recruitment Team Lead

    5 days ago

    Keller Executive Search San Antonio, United States

    We are seeking for a Recruitment Team Leader based in San Antonio, Texas, you will play a vital role in advancing growth and profitability objectives by providing top-notch recruitment services to our company. This position oversees the daily operational elements of project deliv ...

  • Nova Medical Centers

    Clinical Team Lead

    3 weeks ago

    Nova Medical Centers San Antonio, United States

    Overview: · Clinical Team Lead · The Clinical Team Lead will assist the Center Manager with all aspects of Center operations. Ensures continuity with all other Nova departments. Responsible for quality assurance processes and maintaining high quality customer service. Assists t ...

  • ECOMAIDS

    Housekeeper Team Lead

    1 week ago

    ECOMAIDS San Antonio, United States

    Are you family oriented? · Do you prefer to have weekends off with flexible schedules? · Is company culture important to you? If so, come work for a boss who cares at the ecomaids of Shavano Park Join the team where opinion matters and continuing to have a positive work environ ...

  • PENFED Credit Union

    Collections Team Lead

    6 days ago

    PENFED Credit Union San Antonio, United States

    Overview · Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist ...