- Supervise daily operation of a collection team within Delinquency Control, ensuring Default Servicing Specialists' compliance with PenFed policies and procedures and all applicable government regulations. Validate and attest to timesheets submitted by direct reports.
- Perform in the capacity of an experienced collector for the most complex collection activities, providing assistance and guidance to subordinates and training with these issues. Perform research for escalated member concerns and recommend required action for same and assist management to resolve all issues efficiently.
- Review unit's collection activity, identifying trends and assessing unit effectiveness.
- Perform duties related to staff development such as performance evaluation and training.
- Compile data for DCC management for use in management reports and presentations.
- Assist in the monthly identification of loans to be charged off by providing recommendations for same within policy and assigned due dates to unit manager.
- Review past due member accounts to ensure quality of work by supervised individuals and provide direction for next steps to resolve delinquencies. Maintain subject matter expertise to ensure ability to lead specialized/advanced collection functions.
- Monitor calls conducted/received by staff to ensure quality, effectiveness, and procedural/regulatory compliance.
- Performance Appraisal/Evaluation mid and year-end summaries. Monthly summary and delivery of scorecard performance results, ensuring goals are met or exceeded, and recommend team members for promotion, corrective action, and termination.
- Collect and analyze data on accounts, reporting trends and profiles to the Manager.
- Appear as witness on behalf of the credit union on legal matters before a jury and / or judge involving PenFed collection matters before the court as directed.
- Review member account and form documentation for accuracy and completeness to approve account actions within authority, including approving accounts for repossession and (commercial/business loan) foreclosure within authority; coordinates repossession and foreclosure of collateral with appropriate Repossession Specialist(s) or Foreclosure Coordinator.
- Review Federal, State and local regulations pertaining to debt collection, ensuring unit compliance.
- Act as liaison between PenFed and vendors (PSCU, Fiserv, Black Knight, C&R Software, Lexis-Nexis, and FICO).
- Conduct interview(s) for potential employee candidates and make recommendations to management regarding applicant(s) to extend an offer.
- This is not intended to be an all-inclusive list of job duties.
- Bachelor's Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
- Three to five years' first and / or third-party debt collection experience; one year prior supervisory experience, either as a Lead/Senior Specialist/Counselor or other substantive supervisor experience required.
- Knowledge of Federal, State and local regulations concerning debt collection regulations and default servicing required.
- Familiarity with bankruptcy and collateral liquidation policy and procedures required.
- Strong oral/, written communications and organizational skills required.
- Supervisory experience required.
-
Team Lead
1 week ago
Caterpillar San Antonio, United StatesCaterpillar [Production Operator / Assembly Line Worker] As a Team Lead at Caterpillar, you'll: Provide day-to-day leadership of the assigned team to ensure the team safely and efficiently performs the activities related to the assembly, logistics, or quality of Caterpillar engin ...
-
Team Lead
2 weeks ago
OKIN Process, Inc. San Antonio, United StatesJob Description · Job DescriptionDescription:Who are we? · OKIN Process is a fun, fast paced environment focused on making operations function better for our clients by providing front and back-office outsourcing solutions. We assist established enterprises to manage and improve ...
-
Team Lead
3 weeks ago
GO Car Wash San Antonio, United StatesTEXT 'GOMILES' to APPLYGO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. And we keep adding moreAt GO Car Wash, were committed to providing an engaging, rewarding work experience for all our T ...
-
Team Lead
3 weeks ago
thyssenkrupp Supply Chain Services San Antonio, United StatesCompany · With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual cor ...
-
Rides Team Lead
23 hours ago
Six Flags Fiesta Texas San Antonio, United StatesRides Team LeadJob Type: Part- time · Pay Rate: $15/hr. · Category: Operations · Location: Six Flags Fiesta Texas in San Antonio, TexasWHAT WE PROVIDE: · This is a part -time position at Six Flags Fiesta Texas, in San Antonio, TX. It features a competitive hourly rate of $15/ hr. ...
-
Maintenance Team Lead
1 week ago
Reyes Automotive Group San Antonio, United StatesJob Description · Job DescriptionDescription:Job Title: Maintenance Team Lead · Department: Maintenance · Reports To: Supervisor · Status: Hourly – Indirect Labor · Direct Reports: None · Job Type: Onsite full time · Shifts Work Hours based on location: (able to work flexible hou ...
-
Housekeeper Team Lead
1 week ago
ECOMAIDS San Antonio, United StatesAre you family oriented? · Do you prefer to have weekends off with flexible schedules? · Is company culture important to you? If so, come work for a boss who cares at the ecomaids of Shavano Park Join the team where opinion matters and continuing to have a positive work environ ...
-
Recruitment Team Lead
1 week ago
Keller Executive Search San Antonio, United StatesWe are seeking for a Recruitment Team Leader based in San Antonio, Texas, you will play a vital role in advancing growth and profitability objectives by providing top-notch recruitment services to our company. This position oversees the daily operational elements of project deliv ...
-
Team Lead Nurse
15 hours ago
University Health San Antonio, United StatesPOSITION SUMMARY/RESPONSIBILITIES · In addition to functioning as a Clinical Coordinator, the team lead provides direction to the multidisciplinary clinical teams in the Mama Bexar Program. Works with management to clearly define objectives and priorities, evaluate program goals ...
-
Housekeeper Team Lead
1 week ago
ecomaids of Shavano Park-Hollywood Park-Timberwood Park San Antonio, United StatesAre you family oriented? Do you prefer to have weekends off with flexible schedules? Is company culture important to you? If so, come work for a boss who cares at the ecomaids of Shavano Park Join the team where opinion matters and continuing to have a positive work environment i ...
-
Housekeeper Team Lead
3 weeks ago
ecomaids of Shavano Park-Hollywood Park-Timberwood Park San Antonio, United StatesJob Description · Job DescriptionAre you family oriented? · Do you prefer to have weekends off with flexible schedules? · Is company culture important to you? If so, come work for a boss who cares at the ecomaids of Shavano Park Join the team where opinion matters and continuing ...
-
Team Lead
2 weeks ago
Trigo, The Pic Group San Antonio, United StatesTRIGO Global Quality Solutions is seeking to fill a Team Lead Position. Overall Purpose of a Team Lead Ensure customer satisfaction by providing quality services/support and by training, developing and motivating team members Provide leadership and g Team Lead, Leadership, Soluti ...
-
Team Lead
3 weeks ago
Orchard , CO San Antonio, United StatesJoin Orchard Brokerage and lead a high-performing team of 15-20 real estate agents. Orchard provides agents up to 12 seller appointments a month, access to unique client products to help them close, and best-in-class training and support. Recruit, support, and coach your team of ...
-
HVAC Technician Team Lead Chiller
5 days ago
Johnson Controls International Fort Sam Houston, United StatesJob DescriptionBe part of the future We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities t ...
-
Financial Analyst Team Lead
1 week ago
Cherokee Nation Businesses San Antonio, United StatesJob Description · Financial Analyst Team Lead · The Lead DHA Analytics and Finance Team Manager's primary role is to organize and coordinate projects within programs assigned. The Team Manager will provide strategic guidance to teams and project managers in ways that promote the ...
-
Quality Control Team Lead
2 weeks ago
North South Consulting Group San Antonio, United StatesJob Description · Job DescriptionAbout NSCG: · Founded in 2012 and based out of Fort Knox, Ky, NSCG is a full-service Government contracting firm that supports contracts and consulting efforts on a national level. Through the combination of extensive DoD relationships, technical ...
-
Reception Specialist Team Lead
5 days ago
TSAOG Orthopaedics & Spine San Antonio, United StatesJob Details · Level · Experienced · Job Location · Northwest - San Antonio, TX · Salary Range · $15.50 · Travel Percentage · Between Clinic Locations · Job Shift · Day · Description · Get to know us: · TSAOG Orthopaedics and Spine is a large multi-specialty physician g ...
-
Team Lead
1 month ago
ThyssenKrupp Supply Chain Services San Antonio, United States Full timeCompany · With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual cor ...
-
TXDOT Custodial Team Lead
2 days ago
Beacon Group San Antonio, United StatesBACKGROUND: Since 1952, Beacon Group has been creating opportunities for people with disabilities across Southern Arizona, Phoenix and beyond. As a registered 501(c)(3) non-profit, Beacon serves over 2000 people with disabilities each year. Beacon provides job training and placem ...
-
Team Lead, Payment Posting
1 week ago
Urology San Antonio San Antonio, United StatesJOB SUMMARY · The Central Business Office (CBO) Team Leader supervises the day-to-day activities in the Payment Posting unit. · DUTIES AND ESSENTIAL JOB FUNTIONS · Plans, supervises, and coordinates revenue cycle activities with CBO Manager · Directly supervises unit work assi ...
Collections Team Lead - San Antonio, United States - PENFED Credit Union
Description
OverviewAre you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.
PenFed is hiring a Collections Team Lead to work onsite at our San Antonio, Texas service center. The primary purpose of this job is to oversee the daily operations of a DCC collection team. Supervised individuals may include any combination of Default Servicing Specialists I-IV. The role may perform the duties of the Manager, Collections in the manager's absence.
Shift: Monday-Friday 11:30-8:00pm with one Saturday per month from 10-2 (last Saturday of month)
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Equivalent combination of education and experience is considered.
This position will directly supervise employees and be manager-on-duty on a rotational basis on weekends and evenings.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*
Travel
Ability to travel to various worksites and be on-call may be required.
About Us
Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.
We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at