General Manager - Portland, OR, United States - Design Within Reach

Description

**General Manager - Virtual Studio**

at Design Within Reach Portland, OR The Virtual Studio General Manager is responsible for fostering and supporting sales activity to achieve sales goals through responding to phone, email and chat communication channels driven by the web properties for Fully, Herman Miller Knoll and Muuto in addition to the Fully physical Studio. Our Studios serve as both a retail environment and as community centers for design, inviting constant interaction between the customer, our furniture and our team. MillerKnoll General Managers work strategically to maximize their Studio revenue and efficiently manage all aspects of sales and merchandising. General Managers grow their people-management abilities every day as they handle hiring, sales coaching, team development and employee relations in partnership with Human Resources and area and regional leadership. General Managers also serve an important role fostering cross-functional communication and sharing best practices amongst their teams, business partners and other Studios. Consistently demonstrate superior customer satisfaction by combining sales skills, product information, problem solving and design knowledge to exceed customers expectations. **Required Experience, Skills and Abilities:** * Minimum 5 to 7 years of retail management experience, a proven track record of successful people and sales leadership and an in-depth knowledge of the retail industry.

Excellent verbal, written, organizational and interpersonal communication skills, with strong emphasis on listening; demonstrated people management skills and the ability to thrive in a team environment.

Demonstrated design skills and a passion for the design profession.

Ability to adhere to high personal performance standards; integrity, business ethics and the desire and ability to continuously learn.

Ability to build relationships and trust with direct reports, peers and Studio clientele.

Financial literacy, business acumen and ability to manage budgetary responsibilities.

Experience and proficiency with MS Office software, Gmail and web navigation.

Able to routinely move objects weighing more than 20 pounds and to understand safety requirements.

**About this Opportunity:**

**What youll do:**

Youll have opportunities to lead teams, reach goals, build relationships and own your Studios business every day as you:

Develop, lead and motivate team through consistent coaching, feedback and training.

Drive sales and service through team management, including goal setting, coaching, training, accountability and recognition.

Teach employees how to probe customers to uncover unique and/or unmet needs and sales opportunities while building customer relationships.

Lead team in building product expertise through ongoing product trainings.

Present product information to the team in a compelling manner in order to educate and increase awareness while building sales.

Support and develop existing customer base while maximizing new sales opportunities.

Leverage virtual sales platforms to increase touch with web clients, promote conversion and build brand affinity.

Manage performance issues of sales team members.

Ensure the Studio represents the best in design by utilizing visual directives, presentation and general housekeeping standards.

Ensure all Studio procedures are followed in order to maximize profit and manage expense control goals (e.g., managing controllable expenses and supplies).

Resolve employee relations issues of sales team members in partnership with HR.

Maintain a positive and productive work environment.

Build positive working relationships with Studio team, Area Manager and Regional VP in order to share business insights and best practices and develop strategies to grow the business.

The Virtual Studio General Manager is eligible for a comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy and more.

***MillerKnoll Retail provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.***

***MillerKnoll is a federal contractor and is subject to the requirements of Executive Order As such, we are requiring all of our U.S.-based employees to be fully vaccinated against COVID-19 by January 4, 2022.***

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