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    Application Specialist - Albuquerque, United States - Wagner Equipment

    Wagner Equipment
    Wagner Equipment Albuquerque, United States

    4 weeks ago

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    Description

    Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

    Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

    Benefits include:

    • Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
    • Medical, dental, and vision insurance
    • Life and AD&D Insurance
    • Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
    • Tuition Reimbursement
    • Employee Assistance Program (EAP)
    • CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
    • Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
    The Application Specialist's role is to trouble shoot complicated problems that occur with crushing and screening equipment through diagnosis/repair, personal knowledge and experience, and engineering data in a manner that reflects the company's vision of working as "One Professional Team." This function may occur both at customer locations and through distant communications with both customer and Wagner Equipment Company service technicians. Additionally, the Application Specialist will provide on-site training to customer's equipment operators in which all features and benefits of a machine are demonstrated to customers and operators are instructed in the operation of the purchased or rented machine(s). The goal of this training is to result in increased production, maintenance, safety, and customer loyalty.

    Pay Rate:$67,873.00-$93,328.00 annually.

    Pay is based upon education and experience.

    Essential Functions:

    Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
    • Tracks and reports problems to Service, Sales and manufacturers
    • Serves as a liaison between Crushing and Screening service technicians and customers with vendors
    • Communicates effectively with internal and external customers, and manufacturers and engineers
    • Meets on a regular basis with Wagner Equipment Co. managers to review training needs for the service technicians
    • Helps to assess technicians training gaps
    • Provides primary technical support to customers and Wagner service technicians
    • Improves Crushing and Screening plant production and safety through on-site training
    • Attends and participates in product improvement and technical conferences
    • Attends needed classes as provided by vendors to become proficient with the equipment listed
    • Other duties as assigned by manager
    Required Education and Experience:
    • High School Diploma or GED
    • 1-3 years administrative/clerical experience
    • 5+ years customer service experience
    • 1-3 years sales experience
    • 1-3 years supervisory/management experience
    • 5+ years technical/mechanical experience
    • 5+ years Crushing and Screening experience
    Physical Demands & Competencies:
    • Standing, walking, talking, sitting, use of hands & hearing
    • Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
    • Safety & Product Knowledge
    • Basic knowledge of Microsoft PowerPoint
    • Intermediate knowledge of Microsoft Word, Excel, and Outlook
    Work Environment:
    • Noise: Moderate
    • Indoors and Outdoors
    Other Duties:

    Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

    Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

    #WMISE

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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