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Access Assistant - Exeter, United States - Phoenix House
Description
SUMMARY
The Access Assistant shall oversee the efforts of the Exeter Programsintake function, ensuring an efficient and professional process of screeningand placing our client referrals with a concentration on the Exeter Programs. The AccessAssistantshall also be responsible for the screening, assessment, and referral ofpotential admissions to an appropriate level of care.
ESSENTIALDUTIES AND RESPONSIBILITIES FOR ACCESS COORDINATOR POSITION
·Demonstrate empathy, compassion, andrespect for clients in all interactions.
·Maintain objectivity towards allclients and make decisions based on accurate information.
·Answer phones and transfer to appropriatetreatment provides as needed.
·Maintain documentation related to MAP and/orAccess Team tools (ie: Communication Log, call tracking, etc)
·Demonstrate appropriate boundariesbetween self and clients.
·Serve as a rolemodel through positive, appropriate conduct and participation inspecial agency events.
·Consult with Program Clinical Teamand/or Nursing to review potential referrals as needed
·Project a good image to the public.
·Complete E-learning requirements in atimely fashion.
·Dress in a professional manner.
·Work cooperatively with others andsupervisors.
·Demonstrate patience and considerationin dealing with others.
·Demonstrate thoughtful decision-making.
·Ensure client confidentiality inaccordance with all federal, state, and local laws and regulations
QUALIFICATIONS
To perform this position successfully, you must be able toperform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential duties andresponsibilities. The requirementslisted below are representative of the knowledge, skill and/or abilityrequired. Required knowledge of the philosophy,programming, and administration of a Phoenix Houses of New England program.
§Knowledge obtained through attainment of certification asrequired by funding/licensing sources. A plan to achieve certification shall beaccepted.
§Knowledge of state and federal regulations on confidentiality,contract management, and program administration.
§Knowledge of substance abuse treatment modalities as programdictates.
§Ability to work and communicate with other team members.
§Demonstrates effective and professional communicationbetween referral sources, networks and agencies.
§Proficiency in Welligent and Microsoft Office use.
§Skill in performing and/or managing tasks and/or people toensure program and policy administration.
§Skill in representing the organization internally andexternally.
§Ability to maintain appropriate boundaries with clients.
EDUCATION/EXPERIENCE: Bacheloror Associate Degree in related field from an accredited institution orequivalent combination of education and experience.
LICENSES/CERTIFICATIONS: Certification/licensure as required by funding/regulatorysources.
PHYSICAL DEMANDS
The physical demands described here are representative ofthose that must be met by an employee to successfully perform the essentialduties and responsibilities of this position. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties and responsibilities.
REGULARLY REQUIRED: to sit, use hands to finger, handle or feelobjects, tools or controls; reach with hands and arms, and talk or hear.
OCCASIONALLY REQUIRED: tostand, walk, stoop, kneel or crouch and lift and/or move up to 10 pounds
WORKENVIRONMENT
The work environment characteristics described here arerepresentative of those an employee encounters while performing the essentialduties and responsibilities of this position. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential duties and responsibilities.
The work environment is that of a substanceabuse treatment milieu which may include:
SCHEDULINGNEEDS
Evening, weekend, and/or holiday shiftsmay be required.
Phoenix House conducts as needed,job-related background checks, fingerprints, drug testing, physical exams,medical exams, TB testing, verification of employment history and/or referencechecks prior to employment.
Phoenix House is an Equal OpportunityEmployer providing equality of opportunity to all who are protected againstdiscrimination by law, regulation or executive order, including veterans andindividuals with disabilities.
EEO is the Law: Applicants and employeesare protected under Federal law from discrimination. to learn more.
Job ID: 174
