Health Care Assistant/ Medical Assistant - Exeter, United States - Planned Parenthood of Northern New England

Description

• Set tone for experience by welcoming patients to the health center upon arrival.
• Assist patients in financial screening, understand our fee schedule information, and assess eligibility for state funded insurance plans and/or other programs
• Check patients in and out, confirming all charges are accurate and insurance is billed, or charges processed, as appropriate
• Triage phone calls on behalf of clinicians and other medical providers including the Site Manager; providing clear documentation in patient chart or in the appropriate area
• Familiarity and demonstrated compliance with standardized front desk procedures and policies
• Understand Practice Management and Electronic Health Record (EHR) software programs to effectively assist patients with any billing, scheduling, or payment questions
• Be mindful of current and future schedules, patient access/demand, and communicate with Site Manager and team around needs and concerns.
• Monitor patient flow be aware of waiting room activity, keep patients in the loop about wait time, and work with clinical team to ensure quality and efficient care is provided
• Perform daytoday and quarterly administrative duties such as answering the telephone, scheduling appointments, opening and distributing mail, completing prior authorizations, records releases, and completing dayend procedures such as preparing deposit and balancing cash drawer.
• Monitor health center space to ensure that it is clean, wellorganized and uncluttered
• Support Site Manager with general health center tasks, including receiving inventory, receive and process incoming faxes, review health center phone messages, laboratory administrative duties (e.g. spore testing, temperature logging, and lab shipments) and other duties as assigned by Site Manager.

• Familiarity and demonstrated compliance with standardized clinical workflows, procedures, and policies
• Willingness to learn and accurately perform a variety of medical services including venipuncture, injections, and vital signs
• Perform counseling, screening, education, and informed consent for all PPNNE services in accordance with PPNNE values and service standards
• Offer, perform, and document appropriate lab testing in accordance with PPNNE procedures and processes
• Comply with medical documentation practices
• Provide clinical and administrative support to Clinicians and Providers as requested and independently as needed
• Clean and restock exam rooms each day
• May perform certain laboratory tests/procedures and/or ultrasonography after appropriate training and privileging process has been completed.

• Commitment to customer service and satisfaction
• High School Degree or Equivalent
• Knowledge of and comfort with all services provided by PPNNE
• Commitment to team centered patient care
• Flexibility, initiative, creative thinking, and a willingness to learn and jump in
• Ability to maintain close attention to detail throughout workday
• Good typing, filing, and basic administrative skills
• Good basic language and math skills
• Basic computer skills including the ability to key stroke for up to 2 hr.
• Ability to operate all normal office equipment
• Ability to travel within PPNNE affiliate for training or meetings as appropriate

• The range of pay for this position is $18.21/hr $25.92/hr based on years of experience. Access to benefits are available including health, dental, vision insurance, paid time off and retirement fund.

• Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer_