Patient Service Rep - Exeter, United States - Exeter Hospital

Exeter Hospital

Verified Company

Exeter, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Provides administrative support to the physician practice clinical departments and patients.
Obtains and documents accurate information to complete the registration process.

Requirements:

High school graduate or equivalent
13 years experience in customer service environment
Must be able to type 35wpm

Major Responsibilities:

Accurately completes opening and closing duties as assigned.
Utilizes superior customer service skills to perform daily administrative duties to include greeting and checkin of patients while demonstrates sensitivity to the patient's comfort; confidentiality and concerns.
Competent in both registration software systems for Core and Exeter Hospital.
Accurately collect demographic and financial data; define and educate patients on financial responsibilities and complete insurance verification on designated patients.
Accurately completes registration of patients within established error thresholds.
Provides patient education; Advance Directives; Patients Rights; Consents; Notice of Privacy to patients at the time of checkin and properly obtains signatures from the appropriate consenting party on all necessary forms.
Collection of copays; patient balances; posting payment and adjustment transactions; and balancing daily journal.
Facilitates proper receipt of deliveries to the building to include but not limited to supply items and US mail.
Assists with communication needs within the building as well as copying and scanning needs as appropriate
Assists with Other duties as assigned

Location:
Exeter Hospital - EH-Patient Access-ACASA

Schedule:
full time, Day Shift, 8:30 to 5 :00 pm Monday through Friday