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Albuquerque

    Customer Experience Specialist - Albuquerque, United States - Cottonwood Residential

    Cottonwood Residential
    Cottonwood Residential Albuquerque, United States

    3 weeks ago

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    Description


    Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Pavilions Apartments.

    In this role you will work full-time. A flexible schedule is required and includes weekends and evening hours.

    As a Customer Experience Specialist you:

    Put your upbeat attitude, communication skills, and creativity into action
    Stand and smile when greeting all customers including prospects, residents and vendors when they enter the office
    Provide courteous and prompt responses to all resident and prospect inquires via phone, email and text
    Answer all phone calls to the property and take detailed notes and information
    Ensure apartments are ready to show daily and for upcoming move-ins
    Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents
    Understand pricing and information about all available apartment homes, and be able to answer questions to any prospective renters
    Assist in planning community events and social media marketing
    Organize package room daily as packages are delivered
    Maintain community related communications and vendor relationships
    Begin to kick start your career with room to grow into future management positions

    Compensation & Benefits

    Competitive base pay and quarterly bonus structure
    Full health, vision, dental, life and disability benefits - available after first 30-60 days
    Generous 401k and HSA Company match
    Paid time off - 120 hours to start
    9 paid holidays


    Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience.

    We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities.

    Get excited to create an unforgettable experience for those who enter our doors because we can't wait to see you welcome customers to their Home at Last
    #J-18808-Ljbffr
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