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    PSR-patient Service rep - Cleveland, United States - Care Alliance

    Care Alliance
    Care Alliance Cleveland, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionDescription:

    Provides critical first contact between patient and Care Alliance Health Center. The PSR will professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through the check-in/check-out process, collect and update pertinent demographics, guarantor and insurance information in the Practice Management System/Electronic Medical Record (EPIC ).

    · Responsible for modifying clinical staff schedules as needed.

    · Ability to work with underserved and disadvantaged persons; experience doing so is preferred, cultural sensitivity a must

    · Ability to work independently with minimum supervision

    · Excellent organizational skills and commitment to accuracy

    ·· Excellent reception, telephone and customer service skills

    · Commitment to the mission of Care Alliance

    Requirements:

    High School Diploma and 2 years of Customer / Patient Services experience

    Well-developed communication/interpersonal skills

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