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    Clinical Office Manager - Milton, United States - VIPcare

    VIPcare
    VIPcare Milton, United States

    1 week ago

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    Description
    Our purpose is

    Better Health . Specializing in primary care for patients 65+ is our passion.
    What's Your Why?


    • Are you looking for a career opportunity that will help you grow personally and professionally?
    • Do you have a passion for helping others achieve Better Health?
    • Are you ready to join a growing team that shares your mission?

    Why Join Our Team:
    At VIPcare, we value you. We see you.

    Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first.

    At VIPcare, it's the little things we do each and every day
    that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time.

    We take great care of our team so they can take great care of our patients and achieve:
    Better Care. Better Outcomes. Better Health.
    Join Our Team
    Please review our open positions and apply for the role that sparks your passion and elevates your skills.

    Position Objective:


    The Office Manager is an operational and clinical role and is responsible for providing 5 Star Service in assisting physicians in the management of healthcare daily office operations and treatment of geriatric patients following established standards and practices.

    The incumbent will report to the Regional Manager (or similar role) and will manage a care team of medical assistants and/or receptionists (generally 3-7 members).


    Responsibilities:


    Oversee, monitor, and improve clinic performance and other key performance indicators, including HEDIS, admission management, ER utilization, patients not seen, etc.

    Manage a team of clinic staff, including coordinating payroll, PTO, hour management, and performance of team members
    Communicate with providers to ensure patient quality of care
    Assists with scheduling, administrative, and clinical duties for providers (mid-levels and physicians)
    Lead daily clinic huddles and assign proactive outreach call efforts to other team members
    Manage office operations and performance to ensure that front-office and back-office care teams operate in an efficient, accurate, and patient-focused manner
    Provide extraordinary customer service to all internal and external customers (including patients, other team members, and other departments)
    Ensure new team members are onboarded and receive proper training using Better Health Group policies and procedures
    Ensure the accuracy of all incoming and outgoing information, including supplies, invoices, referral requests, patient records, and medication management
    Inform management about current office trends, recommend new policies, or facilitate improvements to current policies and workflows
    Participate in required team meetings and communicate updates and changes to physicians and staff
    Ensure team calendar, spreadsheets, and whiteboards are current and accurate
    Assist providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships
    Ensure compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact
    Additional duties as assigned

    Position Requirements/ Skills:
    At least - 5 years of Medical Assisting experience, preferred (dependant on clinic location and team dynamics)
    Minimum of 1 year of leadership experience
    CPR Certified preferred
    Commitment to patient care and confidentiality
    Strong oral and written communication skills
    Ability to accurately read and write medical terminology
    Knowledge of medical coding
    Knowledge of HIPAA
    Knowledge and understanding of OSHA and Biohazard guidelines
    Basic computer skills, including familiarity with electronic medical records
    Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

    Preferred Qualifications:
    Bachelor's Degree in healthcare administration or related field preferred
    Medical Assistant Certified, preferred
    Prior medical assisting experience strongly preferred
    Has clinical working knowledge and the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures

    Physical Requirements:
    Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
    Requires standing, walking, pushing, bending, kneeling, and reaching at arm's length and overhead in a clinic for prolonged periods of time
    Requires ability to sit or stand for prolonged periods of time
    Must be able to lift and move patients and medical equipment as needed
    Requires ability to lift/carry up to 15 lbs
    Requires corrected vision and hearing to normal range
    Ability to sit for extended periods of time
    Ability to operate a motor vehicle and have own means of transportation

    Key Attributes/ Skills:
    Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
    An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
    Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
    Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
    Demonstrated ability to handle data with confidentiality
    Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
    Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
    Excellent written and verbal communication skills; must be comfortable communicating with providers, vendors, staff members, and health plans
    Strong interpersonal and presentation skills
    Strong critical thinking and problem-solving skills
    Must be results-oriented with a focus on quality execution and delivery
    Appreciation of cultural diversity and sensitivity toward target patient populations

    #J-18808-Ljbffr

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