Supervisory Immigration Services Assistant - Helena, United States - Department Of Homeland Security

Description

Summary

This position is located in Field Operations Directorate, Office of Field Operations, Helena MT Field Office.

As an Supervisory Immigration Services Assistant (SISA), you will provide technical and administrative support to subordinate staff to ensure compliance with USCIS procedures, policies and regulations.

Learn more about this agency

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Overview

• Accepting applications
• Open & closing dates

05/17/2024 to 05/21/2024

• Salary

$66,036 - $94,317 per year

• Pay scale & grade

GS

• Help

Location

1 vacancy in the following location:

• Helena, MT
• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

11

• Job family (Series)

1802 Compliance Inspection And Support

• Supervisory status

Yes

• Security clearance

Not Required

• Drug test

Yes

• Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

• Trust determination process

Credentialing

Suitability/Fitness

National security

• Announcement number

HEL-DE-24

• Control number

Help

This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens

Videos

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Duties

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Supervise the day-to-day operations of a clerical support team in immigration records, adjudication, and mail operations for a USCIS field office.
• Provide administrative, technical supervision of clerical support in customer service, records and mail management, FOSS contract services if applicable, and adjudication, enforcement case processing in a field office.
• Provide facility management support to ensure the staff are adhering to safety regulations and mail distribution requirements.
• Support various work units to ensure those units adhere to local and agency guidelines on case file staging for active, inactive, and closed cases to ensure cycle movements of files.
• Monitor and adjust daily work of subordinates to meet uncontrolled priorities and requirements from the field office and with other neighboring DHS components
• Coordinate with other field supervisors and district specialist/managers to establish field goals, priorities and to assist in formulating long-term plans.

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Requirements

Conditions of Employment


Conditions of Employment:

• You must be a U.S. Citizen or U.S. National to apply for this position
• Successfully pass a Background Investigation including financial disclosure
• You must pass a drug screening
• You must submit resume and supporting documentation
• Males born after 12/31/1959 must be registered with the Selective Service
• Political appointees may require OPM approval before on-boarding
• USCIS applies the Telework Enhancement Act of 2010 to its telework and remote work programs

This position IS NOT in the bargaining unit.

This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

Residency Requirement:
There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services.

This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S.

Federal or Military employee serving overseas.

Supervisory/Managerial Probationary Period:
You may be required to serve a twelve-month probationary period upon appointment to this position.

You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 05/21/2024.

Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants.

This announcement is issued under the Direct Hire Authority to recruit for positions for which the Department of Homeland Security, U.S.

Citizenship and Immigration Services, has a critical hiring need.

GS-10: You qualify at the GS-10 level if you possess one (1) year of specialized experience, equivalent to at least the GS-09 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties:

• Handling sensitive and/or personally identifiable information for office file movements.
• Maintaining data information in management systems functioning in the areas of either file management, case resolution, appointment scheduling, data processing or workflow management to support processing and/or tracking time sensitive case files.
• Preparing reports or updating documents for information sharing within a team or office.
• Securely processing incoming and outgoing mail.

GS-11: In addition to the requirements at the lower grade level(s), you qualify at the GS-11 level if you possess one (1) year of specialized experience, equivalent to at least the GS-10 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties:

• Resolving clerical support issues in the areas of immigration records or adjudication processing by investigating data for correction in immigration management systems.
• Applying knowledge of Agency polices and/or standards to make decisions for a clerical support team.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 05/21/2024.Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position.

As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages.

Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information:

• Job Title (include series and grade if Federal Job)
• Duties (be specific in describing your duties)
• Employer's name and address
• Supervisor name and phone number
• Start and end dates including month, day and year (e.g. June to April
• Start and end dates for each grade/pay level if you've held a federal position.
• Full-time or part-time status (include hours worked per week)
• Salary

Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note:

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience:

If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e.

, volunteer experience):

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education


EDUCATIONAL SUBSTITUTION:
There is no educational substitution at these grade levels.

Additional information

Background Investigation:
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation.

This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page.

If a SECRET or TOP SECRET clearance is needed or the position is designated a Sensitive National Security position, all selected candidates must meet the requirements for these clearances or Sensitive National Security position prior to placement AND maintain that level of clearance or national security eligibility while encumbering the position.

USCIS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Learn more about E-Verify, including your rights and responsibilities.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty.

False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs.

This position may be subject to random testing as a condition of employment.

A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.

Note:

If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.

Read more

• Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Under the provisions of the Direct Hire Authority, veterans' preference and category rating do not apply.

Your resume must support your responses to the level of education claimed, experience, and/or training.

To remain in consideration for this position, please ensure your resume covers this requirement and that your resume has been successfully submitted as part of your on-line application package.

NOTE:
Your resume and supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your consideration for employment.

You may be referred to the hiring manager for consideration and may be contacted for an interview.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)

Eligible:
If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP or ICTAP eligibility on OPM's Career Transition Resources website.

To be considered well qualified under CTAP/ ICTAP, you must be placed in the Well-Qualified category for this position, as described above.

In addition, you must submit the supporting documents listed under the required documents section of this job announcement.

Note:

Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process.

If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to:
(1) inform you of this requirement; and (2) provide further instructions.

• Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits.

Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Resume:

You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the "Qualifications" section.

USCIS' Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications.

In order to ensure that you include all necessary information within the first 5 pages of your resume, you are highly encouraged to save and submit your resume as a PDF instead of submitting it through Resume Builder or a word-processing program such as Word or Google Docs.

Your responses to the job questionnaire , which are submitted through the on-line application process in USAJOBS, DO NOT need to be attached as an additional document to your application.

Are you a current or former Federal employee? Submit a copy of your official SF-50* (no text version) or other official "Notification of Personnel Action" document that shows the following information:

* your appointment in the competitive service
* tenure
* grade and step
* full performance level

Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:

* a copy of your agency notice,
* a copy of your most recent performance rating, and
* a copy of your most recent SF-50*, Notification of Personnel Action, noting your current position, grade level, and duty location.

Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50*, along with a statement that provides the following information regarding your most recent political appointment:

• Position Title
• Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
• Agency
• Beginning and ending dates of appointment
• A General Adjustment, Detail, Any Award (Cash, Time Off, Performance, etc.) or Realignment SF-50 may NOT have the information needed.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

Please read the entire announcement and all instructions before you begin an application.

To apply for this position, you must complete the initial online application, to include submission of the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (ET) on 05/21/2024 to receive consideration.

The application process is as follows:

• To begin the application process, click the Apply Online
• Answer the questions presented in the application and attach all necessary supporting documentation.
• Click the Submit Application button prior to 11:59 PM (ET) 05/21/2024.

To update your application, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account ). All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides the Announcement Status and a "You applied on" date. This information does not confirm the agency application status.

Use the "Track this Application" link for additional information regarding the agency application status, the documentation you submitted and any correspondence we have sent related to this application.

The Announcement Status will appear along with the date your application was last updated.

For information on what each Announcement Status means, visit:

We strongly encourage you to apply online.

If you cannot apply online, you must contact the Human Resource Office listed below at least one business day prior to 05/21/2024 for instructions.

Applications will not be accepted by mail.

Agency contact information

HROC Staffing Help Desk

Phone

Email

Learn more about this agency

Next steps

Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview.

Your status will be updated on USAJOBS throughout the process.

To check your status, log on to your USAJOBS account, click on "Track this Application." We expect to make a final job offer within 90 days after the deadline for applications.

If you are selected, we will conduct a suitability/security background investigation.

Telework:

USCIS provides telework opportunities for eligible employees serving in positions approved to work at an alternate work site in accordance with agency policy.

Teleworkers are required to work at the official worksite at least two days during each bi-weekly pay period. Teleworkers are expected to work during dismissals and closures or request leave. THIS IS NOT A REMOTE POSITION.

You will be expected to report for work at a USCIS facility based on the needs of the hiring office.

If you are currently on an approved remote agreement, once you EOD into this position, your remote agreement will be terminated.

USCIS may fill one or more positions using this vacancy.

Additional information pertaining to your interest and availability for this position may be needed after the closing date of the job opportunity announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration.

Conditions of Employment Reminder:

If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

• Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Criminal history inquiries
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request

Help

Required Documents

Resume:

You must submit a resume that clearly demonstrates you have experience that meets the requirements of this position as outlined in the "Qualifications" section.

USCIS' Human Resources Office will only review the first 5 pages of your resume to determine your eligibility/qualifications.

In order to ensure that you include all necessary information within the first 5 pages of your resume, you are highly encouraged to save and submit your resume as a PDF instead of submitting it through Resume Builder or a word-processing program such as Word or Google Docs.

Your responses to the job questionnaire , which are submitted through the on-line application process in USAJOBS, DO NOT need to be attached as an additional document to your application.

Are you a current or former Federal employee? Submit a copy of your official SF-50* (no text version) or other official "Notification of Personnel Action" document that shows the following information:

* your appointment in the competitive service
* tenure
* grade and step
* full performance level

Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:

* a copy of your agency notice,
* a copy of your most recent performance rating, and
* a copy of your most recent SF-50*, Notification of Personnel Action, noting your current position, grade level, and duty location.

Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50*, along with a statement that provides the following information regarding your most recent political appointment:

• Position Title
• Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)
• Agency
• Beginning and ending dates of appointment
• A General Adjustment, Detail, Any Award (Cash, Time Off, Performance, etc.) or Realignment SF-50 may NOT have the information needed.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

How to Apply

Please read the entire announcement and all instructions before you begin an application.

To apply for this position, you must complete the initial online application, to include submission of the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (ET) on 05/21/2024 to receive consideration.

The application process is as follows:

• To begin the application process, click the Apply Online
• Answer the questions presented in the application and attach all necessary supporting documentation.
• Click the Submit Application button prior to 11:59 PM (ET) 05/21/2024.

To update your application, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account ). All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides the Announcement Status and a "You applied on" date. This information does not confirm the agency application status.

Use the "Track this Application" link for additional information regarding the agency application status, the documentation you submitted and any correspondence we have sent related to this application.

The Announcement Status will appear along with the date your application was last updated.

For information on what each Announcement Status means, visit:

We strongly encourage you to apply online.

If you cannot apply online, you must contact the Human Resource Office listed below at least one business day prior to 05/21/2024 for instructions.

Applications will not be accepted by mail.

Read more

Agency contact information

HROC Staffing Help Desk

Phone

Email

Learn more about this agency

Next steps

Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview.

Your status will be updated on USAJOBS throughout the process.

To check your status, log on to your USAJOBS account, click on "Track this Application." We expect to make a final job offer within 90 days after the deadline for applications.

If you are selected, we will conduct a suitability/security background investigation.

Telework:

USCIS provides telework opportunities for eligible employees serving in positions approved to work at an alternate work site in accordance with agency policy.

Teleworkers are required to work at the official worksite at least two days during each bi-weekly pay period. Teleworkers are expected to work during dismissals and closures or request leave. THIS IS NOT A REMOTE POSITION.

You will be expected to report for work at a USCIS facility based on the needs of the hiring office.

If you are currently on an approved remote agreement, once you EOD into this position, your remote agreement will be terminated.

USCIS may fill one or more positions using this vacancy.

Additional information pertaining to your interest and availability for this position may be needed after the closing date of the job opportunity announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration.

Conditions of Employment Reminder:

If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Read more

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Criminal history inquiries
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request

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Help

Overview

• Accepting applications
• Open & closing dates

05/17/2024 to 05/21/2024

• Salary

$66,036 - $94,317 per year

• Pay scale & grade

GS

• Location

1 vacancy in the following location:

• Helena, MT
• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

Occasional travel - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Competitive

• Promotion potential

11

• Job family (Series)

1802 Compliance Inspection And Support

• Supervisory status

Yes

• Security clearance

Not Required

• Drug test

Yes

• Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

• Trust determination process

Credentialing

Suitability/Fitness

National security

• Announcement number

HEL-DE-24

• Control number

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.