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    Communications Officer - Washington, United States - Peraton

    Peraton
    Peraton Washington, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    About Peraton

    Peraton is a top-tier company focused on national security and global missions. As a leading integrator of mission capabilities and provider of enterprise IT solutions, we deliver innovative technologies to safeguard our country and allies. Operating at the intersection of traditional and emerging threats in various domains like land, sea, air, and cyberspace, Peraton is a trusted partner to government agencies and the U.S. armed forces. Our team tackles complex challenges daily to ensure the safety and security of people worldwide.

    Responsibilities Key Responsibilities:

    • Acting as the Communications Officer to coordinate helpdesk support for the Bureau for Latin America and the Caribbean, collaborating with Tier 1, Tier 2, and Tier 3 teams.
    • Managing incidents and requests according to established standards, ensuring consistent steps are taken to address issues across the support team.
    • Recognizing the need for standardized approaches, like leveraging Knowledge Articles, to bridge any identified gaps.
    • Overseeing the provision of on-site and remote desktop assistance to LAC personnel at various locations.
    • Monitoring service desk tickets to generate metric reports on incidents and service requests regarding operational response activities.
    • Providing operational support for Service Desk Operations to ensure timely responses aligned with SLAs for Response Ticket Resolution.
    • Maintaining uninterrupted communication channels, including desktop/laptop, phones, and network services, to support BHA customers and Emergency Operations Centers.
    • Ensuring continuity of operations for deployable communications staff and other integral components during response activities.
    • Offering coverage in the absence of full-time staff at the LAC office.
    • Collaborating with response operations leadership to adapt deployable communications support to evolving response models.
    • Troubleshooting field communications equipment remotely, establishing connectivity with field counterparts and BHA Washington, and arranging shipments as necessary.

    *Contingent on Contract Award
    • Qualifications Basic Qualification:
    • Must be a U.S. Citizen eligible for U.S. Secret Security Clearance.
    • Minimum of 2 years supporting help desks for deployed or mobile communication teams.
    • Strong written and verbal communication skills to assist in critical response missions.
    • Ability to promptly address inquiries and incidents within SLA guidelines.
    • Proficiency in using ServiceNow for incident and service request management.
    • Experience in developing Knowledge Management processes and Knowledge Articles for new procedures.
    • Familiarity with office tools like Excel, PowerPoint, and Word.
    • Background in supporting disaster assistance response teams.
    • Knowledge of best practices in service desk operations or ITIL v3/v4 certification.

    Preferred Qualification:
    • Active Secret Security Clearance.
    • ITIL v3 or v4 certification.
    Target Salary Range $66,000 - $106,000. This represents the typical salary range for this position based on experience and other factors. SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran.

    Our Values Benefits At Peraton, we offer a comprehensive range of benefits designed to support employees beyond their daily work engagement.

    We prioritize the growth and well-being of our team.

    From extensive medical coverage to educational assistance and fertility benefits, we are dedicated to assisting you at every step.

    * Paid Time-Off and Holidays

    • Retirement
    • Life & Disability Insurance
    • Career Development
    • Tuition Assistance and Student Loans
    • Paid Parental Leave
    • Additional Benefits
    • Medical, Dental, & Vision Care
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