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    Customer Advocate Specialist I - South Jordan, United States - University of Utah Health

    University of Utah Health
    University of Utah Health South Jordan, United States

    4 days ago

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    Description

    Job Title: Patient Scheduling Call Center Representative


    _University of Utah Health is dedicated to improving people's health through exceptional patient care, research, and education.

    We are looking for individuals who embody our values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality, and trust.

    Join us as a vital part of our call center team, providing top-notch service to patients and medical staff alike.


    Company Overview:

    The University of Utah stands as a standout Level 1 Trauma Center, renowned for our academic research, quality standards, and patient care. With five hospitals and eleven clinics, we are committed to excellence in all aspects of healthcare.



    Responsibilities

    • Resolving concerns and inquiries with professionalism and tact.
    • Coordinating customer services and providing necessary education.
    • Maintaining high schedule adherence and productivity standards.
    • Handling all customer interactions efficiently, including scheduling requests and feedback calls.
    • Completing assigned administrative tasks and projects.

    Required Skills

    • Strong commitment to exceptional customer service.
    • Excellent verbal and written communication skills.
    • Proficiency in Microsoft Office tools and ability to type at least 45 WPM.
    • Capacity to stay composed and productive in challenging situations.
    • Strong multitasking and prioritization abilities in a fast-paced setting.
    • Punctuality and reliability in attendance.

    Qualifications

    • Minimum of one year in communications, customer service, or a related field.

    Preferred Qualifications

    • Experience with Epic and Outlook.

    Working Conditions and Physical Demands
    _Position is sedentary, primarily in an office, with minimal physical exertion. Majority of time spent sitting in a non-adverse environment._

    Multi-lingual Candidates Welcomed


    EEO Statement


    _University of Utah Health is an affirmative action/equal opportunity employer, supporting diversity, inclusion, and accessibility in education and employment. Qualified candidates of all backgrounds are encouraged to apply.

    _


    _We are committed to providing reasonable accommodations to individuals with disabilities upon request, in compliance with University and state regulations._


    _University of Utah Health conducts background checks and drug screens for this position._


    Requisition Number _67951_

    Reg/Temp _Regular_

    Employment Type _Full-Time_

    Shift _Day_

    Work Schedule _Monday-Friday Variable_

    Clinical/Non-Clinical Status _Non-Clinical_

    Location Name _Care Navigation_

    Workplace Set Up _On-site_

    _City_ _South Jordan_

    _State_ _UT_

    Department _UUH CST 32S AMBULATORY CALL CT_

    Category _Telecommunications_

    Workplace Set Up _On-site_

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