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    Customer Service Rep - South Jordan, United States - Alpha Warranty Services, Inc.

    Alpha Warranty Services, Inc.
    Alpha Warranty Services, Inc. South Jordan, United States

    3 weeks ago

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    Description

    Customer Service Rep - Claims Specialist onsite

    Customer Service Job Type Full-time Description **$15-$16/hr. (doe) + $1/hr. for bilingual Spanish/English language skill $500 sign-on bonus after 6-months Up to $400 monthly performance bonus**

    A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. **As Alpha Warrantys Customer Service Claims Specialist, youre the advocate for our customers during the vehicle repair claim process.**

    You work with them by phone, email, and chat messaging to ensure an understanding of their service contract coverage benefits and claim status, while accurately typing notes of the call in our system. With every interaction we work to empower our customers with information.

    You dont need an understanding of how cars work, but it helps to have an appreciation and willingness to learn more. Our Claims department, full of ASE certified mechanics, works directly with the repair facility to review and decide the customers claim.

    At Alpha Warranty, youll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what weve described above, also include:

    Working with other internal departments, like Sales, to help resolve customer concerns

    Using thoughtful problem solving and available resources to support the customer claim process

    Providing meaningful and innovative solutions to challenging problems, whenever possible

    Other responsibilities and projects as assigned by your manager

    Requirements **What you need for success:**

    Customer service experience is required

    Call center experience is strongly preferred, but not required

    Clear and professional verbal and written English communication skills bilingual Spanish/English skills are highly valued and paid more, but are not required

    Vehicle repair experience, knowledge, and/or interest is a huge plus

    Comfort navigating current technology such as computers, phones, internet, and various software

    Accurate typing skills with a speed of at least 30+ WPM

    Ability to successfully collaborate, problem solve, and listen, with great attention to details

    Capacity to embrace change and new opportunities as we continue to grow

    Your high school diploma or GED equivalent is required

    Fair and competitive compensation + bonus opportunities

    An exceptionally supportive company culture that places people over profit

    Comprehensive COVID-19 return-to-office safety protocol

    Consistent Monday Friday schedules

    Health insurance options with generous company contributions

    Dental and Vision coverage

    Life and Disability insurance (100% company paid + options for more)

    401k match program with immediate vesting

    Paid Time Off (PTO) and Paid Holidays

    Paid Volunteerism Time Off (VTO) to support your community

    Legal and Pet insurance options

    Free Roadside Assistance for your personal vehicle

    Tuition Assistance Program with immediate eligibility

    Ongoing professional training and development

    Employee incentive and recognition programs

    A new, state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations

    **About Alpha Warranty Services:**

    Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.

    **Learn more about Alpha Warranty and our affiliated companies at** , , and

    **U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION**

    Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state, or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Human Resources Department at

    Salary Description $15 - $16/hr. + bonus potential

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