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Customer Advocate Specialist I - Salt Lake City, United States - University of Utah Health
Description
Overview
_As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education.
University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission.
EO/AA_This is a call center position servicing patient scheduling needs.
This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions.
This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments.
This position has no responsibility for providing care to patients.Corporate Overview:
The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience.
Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.Responsibilities
Knowledge / Skills / Abilities
Qualifications
Qualifications
Required
Qualifications (Preferred)
Preferred
Working Conditions and Physical Demands
_Employee must be able to meet the following requirements with or without an accommodation._
Physical Requirements
Listening, Sitting, Speaking
Multi-lingual Candidates Welcomed
_To inquire about this posting, email:
EEO Statement
_University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply.
_University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status.
The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.
The requirement not to discriminate in education programs or activities extends to admission and employment.Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
__To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and
Affirmative Action:
_
_Sherrie Hayashi_
_Director/ Title IX Coordinator_
_Office of Equal Opportunity and Affirmative Action (OEO/AA)_
_383 University Street, Level 1 OEO Suite_
_Salt Lake City, UT 84112_
_ _
_Online reports may be submitted
_For more information:
_The University is a participating employer with Utah Retirement Systems ("URS").
Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work).
Contact Hospitals and Clinics Human Resources at for information.Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions.
Please contact Utah Retirement Systems at or or Hospitals and Clinics Human Resources at if you have questions regarding the post-retirement rules.
__This position may require the successful completion of a criminal background check and/or drug screen._
Requisition Number _68100_
Reg/Temp _Regular_
Employment Type _Full-Time_
Shift _Day_
Work Schedule _9:30 6pm_
Clinical/Non-Clinical Status _Non-Clinical_
Location Name _525 Plaza_
Workplace Set Up _On-site_
_City_ _Salt Lake City_
_State_ _UT_
Department _HMH CST 93A CONTACT CENTER_
Category _Telecommunications_
Workplace Set Up _On-site_