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Cedar Rapids

    Supervisor for Medical Office - Cedar Rapids, IA, United States - Lowe's

    Lowes background
    Full time
    Description

    The XDT Market Supervisors are responsible for leading and supervising a team of approximately 3-7 local market Customer Service Associates.

    This role manager and analyzes the overall productivity of the office and ensures processes adherence.
    o Performance Management including coaching, leading and training Admin Service Associates
    o Inventory Flow related to Vendor Returns, 3PL claims and Inventory Processing
    o Building a Positive Team Environment
    Manages a market-based CSA (Customer Service Associate) team responsible to support delivery operations.

    Responsibilities include performance management, analyzing inbound call metrics to recommend process improvements and coach CSAs on performance opportunities, receive and resolve customer service escalations, identify issues and and provide resolution, and and identify and implement continuous improvements.


    • Communicates with customers who have escalated issues to improve customer in home delivery experiences, lead problem solving efforts, and create brand loyalty and lasting customer relationships.
    • Utilizes and reviews Warehouse Management System(WMS) for inventory reconciliation and audits on a daily basis.
    • Applies knowledge of Home Delivery Operations and Call Center processes to manage and improve operations.
    • and store operations to maintain operational excellence.
    • Demonstrates effective oral and written communication skills and a comprehensive understanding of policies and procedures with Home Delivery.
    • Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.
    • Responsibilities include but not limited to – warehouse associate support and engagement, inventory management, supporting the unload and product movement in the warehouse, and managing our warehouse engagements with Associates, 3PLs, and Vendors.
    • Inventory and WMS Daily Process Management in support of both hourly, salaried, and 3PL Partners.
    Bachelor's Degree in Operations, Supply Chain, or related field and 2 years' Supply Chain leadership experience
    Associate's Degree in Operations, Supply Chain, or related field and 3 years' Supply Chain leadership experience
    #Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

    Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

    Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.


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