Jobs

    Customer Success Operations Lead - Alpharetta, United States - HP

    HP
    HP Alpharetta, United States

    1 week ago

    Default job background
    Description

    Customer Success Operations Lead, KPIs and Metrics

    Description -

    Responsible to define and refine the HP Global Customer Success Practice Operations charter, priorities, key performance indicators (KPIs) for the Global HP Personal Systems and Print Contractual Services & Solutions Business that will result in profitable growth with industry-leading customer health scores. Within the HP data environment, assess and evaluate best in class data/metrics across Adopt, Expand and Renew that lead to increased adoption and expansion, reduce churn and improve overall customer health. Develops data-driven analyses to optimize resources and ensure business plans that allow for transformation and improved profitability. Strong business acumen with the ability to apply industry and information technology knowledge to support proposals, analysis, implementations, and workstream return on investment. Translates business needs into project components, systems development, and application requirements to help determine solutions to business problems.

    Responsibilities

    • Improve operational efficiency by develop and implement processes and tools to achieve company goals.
    • Define, track, and evaluate optimal business key performance indicators (KPIs) and recommend strategies to HPs Personal Systems and Print Services and Solutions Business leaders that result in profitable growth and industry-leading customer health scores.
    • Apply expertise to recommend and coordinate the development, enhancement, and maintenance of a clients business systems, processes, and products using high-maturity methods, processes, and tools.
    • Create dashboards and reports to show current customer health and engagement.
    • Work collaboratively with HPs Service Segment Managers and Business Units Services & Solutions teams to research, analyze, validate, and document business requirements to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders.
    • Leverage industry knowledge and HP Services portfolio (current and future) to help identify areas of focus and priorities to increase Customer adoption, expansion, and renewal of our services.
    • Define and direct process improvement and training activities to strengthen and upskill our HP Services workforce.
    • Lead business studies, proposals, feasibility studies, and new business development activities with the ability present study results to HP senior management.

    Knowledge and Skills

    • Bachelors degree
    • 6+ years relevant work experience.
    • Expertise and knowledge in XaaS overall and Customer Success Operations Management.
    • Proven track record in management of complex projects.
    • Brings a deep understanding of business model requirements with the ability to adapt within the HP context.
    • Strong analytical skills and ability to translate data into business recommendation.
    • Demonstrated ability to lead effectively in a complex and global environment and deliver results; ability to influence strategic direction while incorporating key executive/HP stakeholder perspectives.
    • Established communication skills at an executive-level, middle-management level as well as to external stakeholders (customers and partners).
    • Ability to balance competing priorities and be flexible and creative.
    • Ability to learn fast and develop creative approaches to project objectives.
    • Excellent analytical thinking, problem-solving skills with solid business and financial acumen.
    • In-depth knowledge of company organization and policies, HPS services offerings, end to end processes, tools, and routes to market.
    • Problem detection and analysis of root cause.
    • Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
    • Demonstrated skills in planning and financial analysis.
    • Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
    • Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.

    Job -

    Services

    Schedule -

    Full time

    Shift -

    No shift premium (United States of America)

    Travel -

    25%

    Relocation -

    No

    EEO Tagline -

    HP EEO F/M/Protected Veteran/ Individual with Disabilities.

  • HP

    Customer Success Operations Lead

    6 days ago

    HP Alpharetta, United States

    Customer Success Operations Lead, KPIs and Metrics · Description - · Responsible to define and refine the HP Global Customer Success Practice Operations charter, priorities, key performance indicators (KPIs) for the Global HP Personal Systems and Print Contractual Services & So ...

  • Wheeler Services, Inc.

    Concrete Finisher

    6 days ago

    Wheeler Services, Inc. Alpharetta, United States

    Are you a **Concrete Finisher **looking for the next level experience? · **Come and take the next step in your career with us** · **Wheeler services** provides you the opportunity to grow in one of the leading concrete construction contractors' companies in the Southeast. With mo ...

  • Sam's Club

    Produce Lead

    4 days ago

    Sam's Club Alpharetta, United States

    **Position Summary...** · As a Produce Department Lead you will drive sales in your area and supervise your team of hourly associates to deliver to our members more of what they love, for less. You will model expertise in Produce and work collaboratively with other team leaders t ...

  • RaceTrac Petroleum, Inc.

    Guest Service Associate

    6 days ago

    RaceTrac Petroleum, Inc. Alpharetta, United States

    Job Description: · The Store Associate is responsible for supporting the General Manager in overseeing the operations and sales of a high volume convenience store retail outlet. This individual works with store management to provide associates with necessary supervision and leade ...

  • Perrigo

    Material Handler

    6 days ago

    Perrigo Georgia, United States

    Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it. · **Description Overview**: · Perrigo Company is dedicated to making lives better Help us do it. · Perrigo Nutritio ...

  • Synchrony

    Avp, Card Solutions

    4 days ago

    Synchrony Alpharetta, United States

    **Job Description**: · **Role Summary/Purpose**: · This role is responsible for initiatives related to credit card package content & fulfillment; package design, production of materials (including card design and manufacturing), system configuration strategies, testing & validati ...

  • Radiant Innovations

    Reference Fixed Asset Accounting

    1 week ago

    Radiant Innovations Alpharetta, United States

    At Thyssengas, we are true pioneers. As one of the leading German transmission network operators, we have been reliably, safely, and precisely transporting gases for over 100 years - through NRW and parts of Lower Saxony. And as professionals fluent in natural gas, we are now on ...

  • Lynx Technology Partners

    Technical Security Architect/Engineer- Perimeter Defense

    6 days ago

    Lynx Technology Partners Alpharetta, United States

    This is a remote position. · We are seeking a highly skilled and experienced Technical Security Architect/Engineer to assist in building and implementing key capabilities in Palo Atlo, native AWS and native Azure to build a more effective perimeter security control environment. T ...

  • Coolsys

    Commercial Refrigeration Technician

    6 days ago

    Coolsys Sandy Springs, United States

    Overview: · With over 150 years of experience, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls a ...

  • Dell

    Client Executive

    6 days ago

    Dell alpharetta, United States

    About Secureworks · Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks TaegisTM, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers' ability to detect advance ...

  • Delbar Middle Eastern - Alpharetta OM

    Sous Chef

    3 days ago

    Delbar Middle Eastern - Alpharetta OM Alpharetta, United States Full time

    The Sous Chef manages the hourly, back of house staff and assists in the day-to-day operations of all areas of the kitchen including production, prep, stewarding, purchasing and receiving. He/she is responsible for making sure that all line cooks are trained to create all menu it ...

  • Delbar Middle Eastern - Alpharetta OM

    General Manager

    1 week ago

    Delbar Middle Eastern - Alpharetta OM Alpharetta, United States Full time

    Job Details · Located in Alpharetta, Delbar is a Middle Eastern restaurant that focuses mainly on Northern Iranian Cuisine. We take great pride in our caring service and delicious, authentic middle eastern cuisine that always leaves our guests coming back for more. Drawing on ins ...

  • Whole Foods Market

    Prepared Foods Associate Team Leader

    1 week ago

    Whole Foods Market Alpharetta, United States Other

    assists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. leads and develops team members. all whole foods market retail jobs require ensuring a positi ...

  • Whole Foods Market

    Seafood Department Supervisor

    4 days ago

    Whole Foods Market Alpharetta, United States Other

    assists team leadership with the scheduling and supervision of seafood team members as well as with the day-to-day flow of the department. oversees and maintains compelling seafood displays. all whole foods market retail jobs require ensuring a positive company image by providing ...

  • TRC Talent Solutions

    Manufacturing Engineer II

    12 hours ago

    TRC Talent Solutions Alpharetta, United States

    Job Description · Job DescriptionTRC Talent is seeking a full time manufacturing engineer with a leading division of an outdoor construction equipment manufacturer in Athens, GA. This position will be heavily involved in the manufacture of structures for small tractors. The fabri ...

  • The Container Store

    Full Time Visual Specialist

    6 days ago

    The Container Store Alpharetta, United States Full time

    Leads and executes consistent daily product maintenance routines in the store. Directs, leads and executes the setup of campaigns in support of all marketing initiatives and product presentation according to Merchandising Department direction. Execut Specialist, Operations Manage ...

  • Comcast

    High Value Programming Specialist

    1 day ago

    Comcast Alpharetta, United States

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...

  • ABM Industries, Inc.

    Sr. Director Service

    1 week ago

    ABM Industries, Inc. Alpharetta, United States

    The Sr. Director Service & Aftermarket Solutions objective is to lead the service team to meet contractual requirements along with developing service strategies and deployment to meet market growth and technology enhancements. Primary duties and resp Director, Solutions, Solution ...

  • Petco

    Hospital Leader on Duty

    1 week ago

    Petco Sandy Springs, United States

    Create a healthier, brighter future for pets, pet parents and people If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values ca Leader, Hospital, Operations M ...

  • Michaels Stores, Inc.

    Full Time Customer Experience Manager

    1 week ago

    Michaels Stores, Inc. Alpharetta, United States Full time

    Store - ATL-ALPHARETTA, GA - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. D Customer Experience, Manager, ...