Regional Referral Coordinator, 5 days onsite position - Greenbelt, United States - LUTHERAN SOCIAL SERVICES OF THE NAT

LUTHERAN SOCIAL SERVICES OF THE NAT Greenbelt, United States

2 weeks ago

Description

Job Details

Level
Entry

Job Location
Greenbelt, MD - Greenbelt, MD

Position Type
Full Time

Education Level
4 Year Degree

Salary Range
$ $28.00 Hourly

Travel Percentage
5 - 10%

Job Shift
Day

Job Category
Nonprofit - Social Services

Description

Position Summary:

The Virtual Reception & Placement (VR&P) program provides case management services to refugees and Special Immigrant Visa holders for the first 90 days after their arrival, providing Reception & Placement (R&P) services, virtually.

The Regional Referral Coordinator provides supportive services to newly arriving refugees. The Regional Referral Coordinator works with VR&P clients, LSSNCA staff to ensure clients access local benefits and assistance and ensure onward referrals within the community such as to state funded programs, ORR-funded Preferred Communities program, Refugee Support Services, etc. Staff also ensures clients are equitably allocated to local affiliates within a given community for ongoing services. The Regional Referral Coordinator reports to the Director of Employment Services and works closely with the National Resource & Referral Manager.

Key Areas of Responsibility:

Ensure the VR&P team is well equipped to support newly arriving refugees to beneficial resources and referrals.
Ensure that resources needed to support the day-to-day delivery of VR&P case management and referral services are streamlined and are easily accessible to both staff and clients.
Cultivate new relationships with local service providers, referral partners, and local employment programs in close collaboration with the VR&P case management team.
Support the development of outreach and training materials geared towards local community organizations and partners.
Support the development of an easy, efficient way for VR&P staff to access information and resources that support self-sufficiency of arriving refugee families.
Provide technical assistance to staff with questions relating to regional and local resources to support service delivery.
Alleviate concerns around VR&P clients accessing local benefits and assistance and ensure onward referrals within the community.
Ensure that newly arriving refugees are being served in a linguistically and culturally appropriate manner within the community and provide education and advocacy when necessary.
Ensure clients are firmly connected to ongoing services and support including state funded programs, ORR-funded Preferred Communities program, Refugee Support Services, etc.
Work in collaboration with other internal and external Regional Referral Coordinators to ensure there is shared knowledge and cohesion among the team.
Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals.
Other duties as assigned.

Qualifications

Qualifications and Requirements:

Bachelor's degree in a Social Work or behavioral/human services field or two years of experience providing case management and/or social services preferred.
Experience working with refugees, immigrants, or limited English speakers, highly preferred.
Fluency in one of the key languages used by client populations is highly preferred (including Spanish, Dari, and Pashto).
Proficient in the use of MS Word, MS Excel, and database programs.
Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through with attention to detail.
Ability to work as a team member and independently, with a high level of self-motivation.
Exceptional interpersonal skills, including keen listening ability and relationship building.
Must have reliable transportation, clean driving record, and valid insurance and be able to travel locally as required.
Cross-cultural or international experience preferred.
Deep commitment to LSSNCA's core values and ability to model those values in relationships with colleagues and partners, visiting other sites.

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