Technical Help Desk Professional - Beltsville, United States - General Dynamics Information Technology

General Dynamics Information Technology
General Dynamics Information Technology
Verified Company
Beltsville, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Type of Requisition:
Pipeline


Clearance Level Must Currently Possess:
Interim Top Secret

Clearance Level Must Be Able to Obtain:
Top Secret


Suitability:

Public Trust/Other Required:

Job Family:

SCA

Job Qualifications:

Skills:
Problem Resolution, Service Desk, Technical Helpdesk


Certifications:

Experience:

5 + years of related experience


US Citizenship Required:
Yes


Job Description:

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

In this role, a typical day will include:

  • Collaborating with the Department of State to solve simple to complex IT issues
  • Creating, modifying, deleting and editing distribution lists, shared mailboxes and the global address list via Active Directory
  • Managing user accounts and group memberships via Active Directory as well as shared drive permissions to ensure accurate recording of work performed according to business processes and standard operating procedures (SOP)
  • Your success will be measured through satisfactory attainment of customer service level agreements

WHAT YOU'LL NEED:

  • High School Diploma
  • 5 or more years of related experience (education may be substituted for experience)
  • Beginner level of technical experience with Active Directory,
  • Intermediate level of technical experience with ServiceNow or other ticketing system, Microsoft Windows O/S and MS Product suite
  • Minimum Interim Top Secret Clearance
  • Ability and willingness to work onsite at our state of the art facility in Beltsville, MD
  • Ability and willingness to work any shift during a 24/7/365 operation

EVEN BETTER IF YOU ALSO HAVE:

  • A CompTIA A+ or any ITIL or HDI certification
  • Demonstrated experience providing remote support via remote tools

WHAT GDIT CAN OFFER YOU:

  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for highperforming employees
Not sure this job's the one for you? Check out our other openings at

DoSEG #TSSCE

The likely hourly rate for this position is between $ $42.24. This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.


Scheduled Weekly Hours:
40


Travel Required:
Less than 10%


Telecommuting Options:
Onsite


Work Location:
USA MD Beltsville


Additional Work Locations:

Total Rewards at GDIT:


Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.


We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

We create opportunities for our people to lead and learn simultaneously.

From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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