DSHS ALTSA Compliance and Enforcement Unit Manager - Olympia, United States - State of Washington

Description

Residential Care Services (RCS) division within the Aging and Long-Term Support Administration (ALTSA) (ALTSA) at the Department of Social and Health Services (DSHS) has a current opening for a full-time Compliance and Enforcement Unit Manager located at our Headquarters in Olympia, WA.

RCS is a regulatory division and is responsible for managing and providing oversight of

Field Operations:

Nursing Home professionals, Adult Family Homes (AFH), Assisted Living Facilities (ALF), and Enhanced Services Facilities (ESF) regulate residential care settings licensing regulations, compliance, and enforcement that have statewide impact and influence related to the division's regulatory work.

Join us today in Transforming Lives

In this role, you will plan, direct, coordinate, and maintain system-wide activities and processes related to the oversight of licensed and certified long-term care facilities.

You will monitor and coordinate compliance and enforcement activities with other RCS staff such as the office chiefs, regional administrators, field managers, the complaint resolution unit staff, public disclosure/discovery unit, information dispute resolution unit, and business operations staff to remain abreast of the status of all the divisions' compliance activities and to identify trends.

You will work closely with the Centers for Medicare and Medicaid Services (CMS), stakeholders, providers, and other internal and external entities, coordinate and consult with the attorney general's office to resolve difficult legal compliance issues and other administrative hearing events to direct compliance issues to appropriate existing channels for investigation and resolution.

Some of what you will do:

• Supervise plan, lead, organize, manage, set expectations for the compliance unit's productivity, and direct the work performed by the unit
• Ensure that the unit has coverage for both the work performed by the administrative support staff and the Washington Management Service staff.
• Manage, design, implement, and provide quality control/quality assurance of enforcement reports/documentation and process improvement.
• Ensure all areas of the regulatory work assigned to the compliance unit meet the applicable laws and regulations.
• Conduct regular internal reviews or audits to ensure compliance/enforcement procedures.
• Conduct compliance assessment and communicate finding(s) to appropriate parties including the director, office chiefs, regional administrators, and headquarters and field staff.
• Make recommendations for improving processes and standards related to all enforcement activities statewide.
• Assure compliance with federal and state requirements and consistency in policy interpretation.
• Evaluate and implement required action plans, new policies and procedures, and other initiatives that impact compliance/enforcement.
• Provide leadership, technical guidance, professional consultation, and coordination with stakeholders, the attorney general, RCS HQ field staff, and staff from other divisions.
• Work directly with the regional administrators and field managers in coordinating statewide consistency of standard of best practices and procedures.

We are looking for a seasoned professional with experience as a manager, supervisor, trainer, enforcement officer, and compliance specialist with enforcement and compliance imposing remedies on the licenses of long-term care residential care settings.

Our ideal applicant has strong leadership experience, a talent for building cohesive teams/relationships, and stellar communication skills that reach and engage a variety of audiences.

They enjoy researching and working with laws, rules, and policies and are highly ethical, professional, and confidential in their work and interactions.

They are self-motivated, work well either independently or within a team in responding to customer issues and concerns, and are process and detail-oriented.

"Helping teams who care about vulnerable adults and protect them through regulation and make a difference to the community we serve in the State of Washington"

If you see yourself in this role, apply today

Who should apply?

• A bachelor's degree in social science, or social work with a concentration in policy, political science, business administration, or related field is required, and five years of experience in a regulatory arena including three years of experience managing professionals responsible for various operational and regulatory functions.
• Master's level education in social science, or social work with a concentration in policy, political science, business administration, or related field is required, and three years of experience in a regulatory arena including three years of experience managing professionals responsible for a variety of operational and regulatory functions.
• Working knowledge of the laws and regulations related to licensing and certification of long-term care providers, DSHS, and the programs and services.
• Understanding the application of information technology systems, their potential and ability to communicate, and work with information technology staff.

Preferred/desired education, experience, and competencies:

• Must be highly skilled in all aspects of regulatory standards, primarily focused on geriatrics, mental health, and developmental disabilities.
• Working knowledge of DSHS and the program.
• Extensive experience in the long-term care field and with services provided by the administration.
• Extensive understanding of state and federal regulations, and interpretations pertaining to nursing homes, adult family homes, assisted living facilities, and any other applicable RCS long-term care settings.
• Ability to communicate effectively with peers, all levels of management, federal staff, the provider community, consumers, and advocacy groups.
• Ability to develop long-range strategies for carrying out the work plan, influence and develop policy, develop broad plans, and direct implementation on a statewide level.
• Ability to manage crises by assessing risk and developing strategic action plans to avoid or minimize risk.
• Ability to utilize information technology, including industry-specific applications, to increase position effectiveness.
• Must have the ability to understand and work through problems amidst the complex organizational entities within state and federal governments.

To Apply

• Completed Application
• Resume
• Cover Letter

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency's mission that you bring an equity, anti-racism, and social justice commitment to your work with DSHS.

We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

If you have questions about job number 04974, email at

Prior to a new hire, a background check including criminal record history may be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or

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